Ivanti Neurons Zero Trust Access - BYOL-2 NIC-M5

What do you like best about the product?

I like that Ivanti Neurons for ITSM combines powerful automation with a highly customizable platform. Managing incidents, service requests, and assets from one place simplifies day-to-day operations. The reporting dashboards provide valuable insights into team performance. The features are very useful for us.

What do you dislike about the product?

I find the setup and customization of Ivanti Neurons for ITSM to be time-consuming, especially for a complex environment. I wish there were more detailed documentation and guided configuration options. The initial setup wasn't easy for me and could be simplified.

What problems is the product solving and how is that benefiting you?

I use Ivanti Neurons for ITSM to automate IT tasks and centralize service management, reducing manual efforts. It simplifies day-to-day operations by managing incidents, service requests, and assets from one place, while reporting dashboards provide valuable insights into team performance.

What do you like best about the product?

I like the workflow automation and centralized service management of Ivanti Neurons for ITSM, which make handling incidents and requests much more efficient. The workflow automation reduces repetitive tasks by automatically routing tickets, assigning approvals, and triggering notifications, saving time for our team. The setup was also very easy, with clear and easy-to-follow steps.

What do you dislike about the product?

I find the platform has a learning curve, especially when I'm configuring advanced workflows and customizations. I feel some admin tasks and reporting could be more intuitive.

What problems is the product solving and how is that benefiting you?

I use Ivanti Neurons for ITSM to automate routine service desk tasks, streamlining incident and request management and saving my team time by reducing repetitive tasks.

What do you like best about the product?

I like how Ivanti Neurons for ITSM has significantly improved our IT team's day-to-day operations. We use it mainly for incident and ticket management, service request fulfillment through the self-service portal, and change management workflows. The unified console provides excellent visibility across tickets, assets, and change requests, all without needing to switch between multiple tools. The features like complete incident context, asset visibility, and change awareness help us make faster and more informed decisions, as all the relevant information is available in one place. This allows our engineers to focus on diagnosing and resolving issues more efficiently instead of spending time collecting data from multiple systems.

What do you dislike about the product?

I find that the integration with third-party tools could be improved. Ivanti Neurons for ITSM integrates with many tools, but simplifying integration with security platforms, cloud services, and collaboration tools would reduce implementation time.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM centralizes incident, request, and change management, improving accountability and reducing resolution times. Its unified console provides complete incident context and asset visibility, allowing my team to make faster, more informed decisions. The self-service portal reduces our helpdesk workload, enhancing focus on high-priority issues.

What do you like best about the product?

helps organize and streamline IT service management in one place. The ticketing system is easy to manage, workflows can be automated to save time, and it provides good visibility into incidents and service requests

What do you dislike about the product?

The platform has a bit of a learning curve, especially for new users. Some areas of the interface feel outdated and navigating through certain settings can be confusing. Customizing workflows or reports may require technical expertise, and the system can occasionally feel slow when handling complex processes

What problems is the product solving and how is that benefiting you?

ticketing system is easy to manage, workflows can be automated to save time, and it provides good visibility into incidents and service requests. It has improved our team's efficiency and made it easier to track and resolve issues while maintaining SLA compliance

What do you like best about the product?

I use Ivanti Neurons for ITSM for managing incidents, service requests, and automating workflows, which helps streamline daily IT operations. The AI-powered automation and ITIL alignment reduce manual work and improve resolution speed across our service desk. I appreciate how it removes friction from IT work, making it feel like the system is working with you, not against you. The automation and AI insights make operations faster and more efficient. The unified dashboard and ITIL-aligned workflows improve visibility, consistency, and service quality.

What do you dislike about the product?

The UI responsiveness can be a bit sluggish with some screens loading slowly or feeling cluttered, particularly when navigating between modules. Workflow customization can be rigid, making it difficult to build or modify workflows. Search accuracy also lacks precision, as ticket and asset searches sometimes miss results unless very specific terms are used. Additionally, the mobile experience is not as smooth or feature-rich as the desktop version, which can be disappointing.

What problems is the product solving and how is that benefiting you?

I use Ivanti Neurons for ITSM to manage incidents, service requests, and automate workflows. It helps streamline daily IT operations, align processes, reduce manual work, improve resolution speed, and enhance visibility and service quality with a unified dashboard.