Ivanti Neurons Zero Trust Access - BYOL-2 NIC-M5

What do you like best about the product?

What I like the most about Ivan to neurons for ITSM is its ability to automate repetiste tasks, streamline incident and reheat management , and provide clear visibility across IT services.

What do you dislike about the product?

One aspect is that the interface can sometimes feel complex, especially for new users and certain costumisations require more effort than expected as well as some workflows can take multiple steps

What problems is the product solving and how is that benefiting you?

It helps centralize incidents, requests and change management in on platform. It reduces manual work through automation, improves ticket tracking and communication

What do you like best about the product?

What I like most is that it keeps everything in one place. It's easy to track incidents and service requests without switching between different tools. The interface is straightforward after you get used to it, and the workflows help save time on routine tasks. I also like that it's flexible enough to fit different team processes, and the reporting features make it easier to follow up on open tickets and overall performance.

What do you dislike about the product?

One thing I don't like is that it takes some time to learn, especially if you're new to the platform. Some settings and workflows are not very intuitive, and finding certain options can be confusing at first. It can also feel a bit slow when working with large numbers of tickets. Once you get familiar with it, it's much easier to use, but the initial learning curve could definitely be improved.

What problems is the product solving and how is that benefiting you?

Before using Ivanti Neurons for ITSM, it was harder to keep track of incidents and service requests because updates were spread across emails and different tools. Now everything is in one place, so it's much easier to follow ticket progress, assign work, and make sure nothing gets missed. It has helped our team respond faster, stay organized, and spend less time on manual follow-ups.

What do you like best about the product?

It was usefull to see something new but all in all I have to admit not so positive about the future, I feel more work needs to go into it before people are interested

What do you dislike about the product?

It felt boring to use—outdated interface, repetitive workflows, and too many clicks for simple tasks. It wasn't engaging or intuitive, making everyday work feel tedious.

What problems is the product solving and how is that benefiting you?

It centralizes IT service requests and incident tracking, improving organization and response times. It helps manage tickets in one place and keeps work more structured.

What do you like best about the product?

I really like Ivanti Neurons for ITSM's workflow automation for incident routing. It automatically directs tickets to the right team based on category and priority, cutting down on manual triage and speeding up resolution. The reporting dashboards are a great feature too; they give clear visibility into ticket volume, resolution times, and recurring issues, making it easier to spot patterns and improve processes over time. Additionally, the interface is fairly intuitive, with a clean and logically organized layout that makes finding what you need straightforward, so the team required minimal training to get up to speed.

What do you dislike about the product?

A few things could be better. The reporting dashboards, while useful, aren't always easy to customize, sometimes I want a specific view or metric that isn't readily available without digging through settings. Initial configuration of workflow automation rules also took some trial and error to get right, it wasn't entirely intuitive for more complex routing scenarios. Additionally, performance can lag slightly when handling a high volume of tickets during peak times, which occasionally slows things down when speed matters most.

What problems is the product solving and how is that benefiting you?

I use Ivanti Neurons for ITSM for incident management and ticketing. It centralizes and automates ticket routing, reducing manual work, speeding up resolutions, and preventing lost tickets. The reporting dashboards provide visibility into patterns and recurring issues for proactive problem-solving.

What do you like best about the product?

What I like most about Ivanti Neurons for ITSM is how it brings incident, change, and asset management together in one place. The automation features save time by reducing repetitive tasks, and the interface makes it easy to track and manage tickets efficiently.

What do you dislike about the product?

The interface can feel a bit outdated in some areas, and customizing workflows isn’t always as straightforward as I’d like. It also takes some time to learn all of the platform’s features.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM helps us keep support requests organized and automate routine tasks, which reduces response times and improves team productivity. It also gives better visibility into incidents and assets, making it easier to resolve issues quickly.