Ivanti Neurons Zero Trust Access - BYOL-2 NIC-M5

What do you like best about the product?

The Service Catalog inside the self-service portal makes getting access to banking systems painless. In our branch, we constantly need specific entitlement approvals for software like core banking apps or elevated active directory roles. Ivanti’s portal filters offerings by role, so I only see forms relevant to my unit. Once submitted, the automated approval routing fires off to my manager and compliance officers instantly, and the "My Items" dashboard lets me track the exact stage of the request without bugging the helpdesk. Also, I like that I get clear email updates whenever an IT analyst comments or resolves an issue, so I don't have to keep chasing people down for updates on critical banking apps.

What do you dislike about the product?

The initial learning curve for navigating the portal is the only minor drawback, but it quickly pays off once you realize how much time it saves. The system requires detailed business justifications and specific form fields for banking access, which takes an extra minute to fill out, but it guarantees our compliance audits pass seamlessly without back-and-forth emails.

What problems is the product solving and how is that benefiting you?

Ivanti solves the problem of delayed access requests and lack of visibility during system approvals. In a strict banking environment, getting permissions for core software used to involve long email threads, manual signatures, and endless follow-ups with IT. With Ivanti, the automated approval chains route requests directly to managers and compliance leads without dropping the ball. Beyond access management, it also eliminates the confusion around basic IT troubleshooting through its self-service knowledge base, allowing us to fix minor system issues instantly on our own. Everything is fully logged and traceable, which keeps our daily operations compliant with internal risk policies. The biggest benefit to me is that I spend far less time waiting around for software access or IT callbacks and can focus on my daily banking tasks without hitting administrative brick

What do you like best about the product?

What i like most is the sheer flexibility of the workflow engine and business objects. Once you get past the initial learning curve, you can pretty much customize any business process or approval path your org needs. The automated bots in Neurons are also really nice for pushing quick self-healing scripts straight to endpoints from a ticket, which saves our tier 1 team a lot of manual steps.

What do you dislike about the product?

The learning curve is pretty steep to be honest. If you don't have a skilled admin who understands the backend architecture and quick actions, it is easy to clutter the database or mess up relationships. Also the admin UI feels a bit outdated compared to some newer cloud platforms, and vendor support resolution times can be hit or miss depending on who gets assigned.

What problems is the product solving and how is that benefiting you?

We use it to centralize our IT operation across Incident, Change, and Request management so we can move away from scattered email threads. Automating our user onboarding workflows has significantly cut down fulfillment times. Plus having clear audit trails for all change requests has made our compliance reviews much easier to pass without headache.

What do you like best about the product?

What I like best is its automation and AI-powered ticket routing, which help resolve issues faster and reduce manual work. I also appreciate its self-service options and workflow automation, which further cut down on manual effort and improve overall efficiency.

What do you dislike about the product?

It can feel complex to configure, and the interface and integrations aren’t always as smooth as users might expect. The documentation and support can be weak, so learning the system and troubleshooting issues may take extra effort.

What problems is the product solving and how is that benefiting you?

It addresses manual ticket handling and slow resolution by using AI, automation, and self-service to classify, route, and even resolve issues more quickly. This reduces the workload for support teams, improves response times, and gives end users a smoother overall support experience.

What do you like best about the product?

ITSM is easy to use and makes it simple to manage IT requests efficiently. I especially like the automation features, the customizable workflows, and being able to track incidents and service requests all in one place.

What do you dislike about the product?

The interface can feel a bit outdated, and some customization options take time to set up. Reporting could be more user-friendly, and the initial setup may feel a little complex for new users, especially at the beginning.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM helps us manage IT incidents, service requests, and change processes all in one place. It has improved our response times, reduced manual work through automation, and enabled our team to provide better overall IT support.

What do you like best about the product?

I like Ivanti Neurons for ITSM because it centralizes our IT service management, bringing incidents, service requests, changes, and asset information into one platform. The interface is organized, and once configured, it's easy to manage tickets, track requests, and automate routine tasks, which is a big plus for our team. The initial setup was very easy, with straightforward installation and core features.

What do you dislike about the product?

Area that could be improved is the user interface, which can feel a bit dated and overwhelming at times, especially for new users. Some advanced configurations and workflow customizations often require experienced administrators. I'd like to see a cleaner, more modern interface with simpler navigation and less clutter on the main screens.

What problems is the product solving and how is that benefiting you?

I use Ivanti Neurons for ITSM to centralize our IT service management, eliminating manual and disconnected processes by integrating incidents, service requests, changes, and asset information into one platform.