Sold by: AMC Technology
CTI for SAP Service Cloud and Amazon Connect improves the agent and customer experience.
Overview
CTI for SAP Service Cloud and Amazon Connect by AMC Technology's DaVinci enhances the customer and agent experience through the DaVinci toolkit which is designed to orchestrate complex use cases for contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.
DaVinci supports these latest versions: SAP Sales Cloud, SAP Service Cloud, SAP Sales Cloud Version 2, and Sales Service Cloud Version 2.
Highlights
- Improve the agent experience through screen-pop, click-to-dial, and automatic call activity tracking
- Improve and track agent metrics through consolidated reporting within Microsoft Dynamics
- Using DaVinci's low code/no code approach to implement your digital transformation vision
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
DaVinci Toolkit Agent Bundle | Integrate your CRM and telephony system to access essential CTI features such as click-to-call, screen pop, and call controls, all within a unified interface. | $25.50 |
Dimensions summary
This listing has one pricing dimension: the DaVinci Toolkit Agent Bundle, billed per user under a contract. You pay for each agent you license. Pricing scales with the number of users you add. Each licensed user connects your CRM and telephony system and gains access to CTI features like click-to-call, screen pop, and call controls within one interface. There are no separate tiers or add-on dimensions to choose from on Marketplace — you set the user quantity that matches your team size.
Top-of-mind questions for buyers
One user is one licensed agent who signs in to the DaVinci Agent interface. Each licensed user gets access to the integration app library and the cloud-based administration portal. You license one bundle per agent who needs CTI features like screen pop, click-to-dial, and call controls.
Each user license includes CTI features such as screen pop, click-to-dial, contextual call controls, interaction logging, and omni-channel handling. It also includes access to a library of integration apps. Connecting on-premise and cloud environments through the DaVinci Premise Gateway can be added for an additional cost.
Cost scales directly with the number of users you license. Adding agents adds per-user charges; reducing licensed agents lowers them. There are no separate tiers to cross, so each user is billed the same way regardless of team size. You set the user quantity to match your team.
www.amctechnology.com
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Software as a Service (SaaS)
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