Sold by: Eleveo
Deployed on AWS
Eleveo Workforce Optimization for Microsoft Teams brings recording, Quality Management, AI-powered analytics, and conversation insights into one intuitive platform.
Capture and securely manage Microsoft Teams calls and meetings, then give authorized users one place to search, review, evaluate, and analyze interactions. Eleveo helps organizations move beyond simply storing recordings by turning conversations into actionable insights.
With Eleveo, teams can run structured, automated quality evaluations; identify trends and coaching opportunities; strengthen compliance; and gain greater visibility into customer and employee interactions.
Overview
Bring Workforce Optimization to Microsoft Teams
Microsoft Teams has become an essential communications platform for organizations around the world. But as customer conversations increasingly extend beyond the traditional contact center, organizations also need visibility into the interactions taking place across sales, service, operations, and back-office teams.
Eleveo provides a centralized Workforce Optimization platform for capturing, managing, reviewing, and analyzing Microsoft Teams interactions.
Rather than requiring users to work across separate recording, Quality Management, compliance, and analytics systems, Eleveo brings these capabilities together within a single experience.
Simplify interaction management
One centralized platform
Give authorized users one place to access recorded Microsoft Teams interactions and the tools needed to review and analyze them.
Reduce complexity
A unified experience reduces the need for teams to learn and navigate multiple recording, quality, and analytics solutions.
Accelerate time to value
An intuitive platform helps simplify training and enables managers, quality teams, and other stakeholders to begin gaining value from recorded interactions faster.
Turn conversations into actionable data
Eleveo helps organizations transform interaction data into insights that can support coaching, operational improvements, compliance initiatives, and better customer experiences.
Eliminate information silos
Bringing recording, Quality Management, and conversation intelligence together helps reduce disconnected workflows and gives stakeholders a clearer view of interactions across the organization
Highlights
- Microsoft Teams Recording: Capture Microsoft Teams calls and meetings and make recorded interactions available within Eleveo for authorized users.
- Flexible Workforce Optimization: Extend Workforce Optimization beyond the traditional contact center to Microsoft Teams users across sales, customer service, operations, and back-office environments.
- Compliance and Governance: Support organizational recording and compliance requirements with centralized recording management, controlled access, and tools designed to help organizations manage interaction data securely.
Details
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Eleveo 1 | Recording, search & replay, lifecycle management, compliance and security for calls. | $204.00 |
Eleveo 2 - Quality Management | Quality Management, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $444.00 |
Eleveo 3 - Quality Management, Screen Capture | Quality Management, Screen Capture, omnichannel conversations, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $528.00 |
Eleveo 4 - Quality Management, Screen Capture, Workforce Management | Quality Management, Screen Capture, Workforce Management, omnichannel conversations, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $708.00 |
Eleveo 5 - Automated Quality Management, Screen Capture, Speech Analytics | Automated Quality Management, Screen Capture, Speech Analytics, omnichannel conversations, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $708.00 |
Eleveo 6 - Automated QM, Screen Capture, Speech Analytics, Workforce Management | Automated Quality Management, Screen Capture, Speech Analytics, Workforce Management, omnichannel conversations, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $888.00 |
Eleveo 7 - Automated QM, Screen Capture, Speech Analytics, AI for Speech | Automated Quality Management, Screen Capture, Speech Analytics, AI for Speech Analytics, omnichannel conversations, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $828.00 |
Eleveo 8 - Automated QM, Screen Capture, Speech Analytics, WFM, AI for Speech | Automated Quality Management, Screen Capture, Speech Analytics, Workforce Management, AI for Speech Analytics, omnichannel conversations, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $1,068.00 |
Eleveo 9 - Automated QM, Screen Capture, Speech Analytics, Insights Hub | Eleveo 9 - Automated Quality Management, Screen Capture, Speech Analytics, AI-powered analytics, Insights Hub advanced BI dashboards and alerts, natural language analytics, and self-service reporting, omnichannel conversation capture, search & replay, lifecycle management, compliance and security, conversation tagging. (SaaS; Illuminate licenses include: 1 Power Author per 100 users, 10 Power Readers per 100 users, remaining users as Readers). | $1,080.00 |
Eleveo 10 - Automated QM, Screen Capture, Speech Analytics, Insights Hub, WFM | Eleveo 10 - Automated Quality Management, Screen Capture, Speech Analytics, Workforce Management, AI-powered analytics, Illuminate advanced BI dashboards and alerts, natural language analytics, and self-service reporting, omnichannel conversation capture, search & replay, lifecycle management, compliance and security, conversation tagging. (SaaS; Illuminate licenses include: 1 Power Author per 100 users, 10 Power Readers per 100 users, remaining users as Readers). | $1,320.00 |
Dimensions summary
You buy per user on a contract basis, choosing one of ten packages. All packages share recording, search and replay, lifecycle management, and compliance and security. From there, capabilities stack as you move up. Packages add Quality Management, then Screen Capture, Workforce Management, and omnichannel conversations. Higher packages replace manual Quality Management with Automated Quality Management and add Speech Analytics and AI for Speech Analytics. The two top packages add the Insights Hub business intelligence layer. For Insights Hub packages, licenses split into Power Authors, Power Readers, and Readers based on your user count. Pricing scales with user quantity.
Top-of-mind questions for buyers
You pay per user, meaning each agent or supervisor account using the suite. For the two Insights Hub packages, your user count also sets license roles: one Power Author per 100 users, ten Power Readers per 100 users, and the rest as Readers.
Lower packages include manual Quality Management, where staff evaluate selected calls. Higher packages use Automated Quality Management, which evaluates every call automatically and adds Speech Analytics. The automated packages suit teams reviewing all interactions rather than a sampled subset.
No. The vendor states there are no additional licensing fees if you migrate from on-prem to the cloud. Features and user experience stay identical across on-prem, cloud, and hybrid deployments, so your package licensing carries over.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Eleveo provides global technical support through two regional support centers.
Global Support Center (Prague, Czech Republic)
Phone: +420 222 554 112
Email: helpdesk@eleveo.com
US Support Center (Franklin, Tennessee)
Phone: +1 (615) 224-3414
Email: ushelpdesk@eleveo.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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