Sold by: EleveoÂ
Deployed on AWS
Intuitive, functionally advanced, AI-fueled Workforce Optimization tools designed to address the range of challenges today's contact centers face. Eleveo WFO is an easy to deploy/use/manage/scale solution that includes Call Recording/Media Management, Workforce Management, Quality Management, Analytics and Compliance.
Overview
Nowhere is customer loyalty, brand reputation and revenue more at stake than when a customer interacts with your agent in the call center. Virtually every one of those customer/agent interactions - and every interaction between those agents and their supervisors - flows through Eleveo WFO.
Eleveo elevates each of those encounters. Our advanced, AI-fueled and intuitive suite of Call Center Workforce Optimization software tools enable managers to review 100% of customer/agent interactions for compliance, customer sentiment, agent effectiveness and customer churn risk. Our analytics tools transform insights into actionable intelligence. AI-driven forecasting and scheduling optimize your agent staff and help you attract and retain agents capable of delivering an exceptional CX.
Our tools are easy to deploy, use, manage and scale; you don't need a full-time staff of WFO software or IT experts to leverage our advanced capabilities, and our speedy implementation process means you'll begin experiencing the benefits of your Eleveo WFO software investment quickly. We offer deployment flexibility - on-prem, in the cloud and in hybrid environments. With Eleveo WFO, your contact center runs like clockwork - productive, efficient and in compliance. Managers gain unprecedented insights. Agents get up to speed quickly and navigate each customer interaction effectively. The customer is satisfied, your brand protected.
Highlights
- Automated Quality Management: Contact centers are ultimately in the revenue protection business - preventing customer churn. Eleveo utilizes Generative AI to evaluate 100% of customer/agent conversations, summarizing and deriving insights from every interaction. Managers can use those insights to evaluate and train agents, identify sources of customer dissatisfaction, emerging trends and compliance issues.
- Workforce Management: Simplifies and fortifies forecasting and scheduling across channels and for multi-skill agents. Our AI-driven Auto Scheduling tool makes it even easier. One-keystroke instantaneously performs thousands of computations testing an array of possible schedules based on customer-defined variables and constraints. Eleveo WFM also strengthens real-time schedule adherence and intraday management and supports agent-empowerment by streamlining PTO Request and Shift Swap requests.
- All regulatory compliance frameworks reach across organizations, touching departments from IT and Operations to Marketing and Sales. Eleveo Call Center compliance support features - call recording, data management and audit protection lie - at the epicenter of an organization's efforts to comply with government and industry regulations and, equally important, any efforts to prove compliance to auditors and regulators.
Details
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Eleveo 1 | Recording, search & replay, lifecycle management, compliance and security for calls. | $204.00 |
Eleveo 2 - Quality Management | Quality Management, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $432.00 |
Eleveo 3 - Quality Management, Screen Capture | Quality Management, Screen Capture, omnichannel conversations, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $504.00 |
Eleveo 4 - Quality Management, Screen Capture, Workforce Management | Quality Management, Screen Capture, Workforce Management, omnichannel conversations, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $720.00 |
Eleveo 5 - Automated Quality Management, Screen Capture, Speech Analytics | Automated Quality Management, Screen Capture, Speech Analytics, omnichannel conversations, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $840.00 |
Eleveo 6 - Automated QM, Screen Capture, Speech Analytics, Workforce Management | Automated Quality Management, Screen Capture, Speech Analytics, Workforce Management, omnichannel conversations, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $960.00 |
Eleveo 7 - Automated QM, Screen Capture, Speech Analytics, AI for Speech | Automated Quality Management, Screen Capture, Speech Analytics, AI for Speech Analytics, omnichannel conversations, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $960.00 |
Eleveo 8 - Automated QM, Screen Capture, Speech Analytics, WFM, AI for Speech | Automated Quality Management, Screen Capture, Speech Analytics, Workforce Management, AI for Speech Analytics, omnichannel conversations, dashboards and reports, search & replay, lifecycle management, compliance and security, conversation tagging. | $1,020.00 |
Eleveo Workforce Management | Multi-Channel Forecasting, Auto "AI" Scheduling (multi-skill, multi-channel), Schedule Adherence (interactive report), Real-Time Adherence with push notifications, Agent Portal (schedule view, sync with native iOS/Android calendars), Automatic & Manual data import. | $192.00 |
Vendor refund policy
No Refunds.
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
Global Support Center (Prague, Czech Republic): +420 222 554 112 helpdesk@eleveo.comÂ
US (Franklin, Tennessee): +1 (615) 224-3414 ushelpdesk@eleveo.comÂ
AWS infrastructure support
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