Agiliron - Premier Edition

What do you like best about the product?

I rarely leave negative reviews, but after spending approximately 10 months attempting to implement Agiliron, I feel obligated to share my experience so other businesses can make an informed decision.

When we signed with Agiliron on July 11, 2025, our target go-live date was September 2025. Agiliron was aware that our existing order management system was scheduled to cease operation on October 31, 2025, making the implementation timeline critical to our business. The system was ultimately placed into production on February 1, 2026, approximately four months behind schedule, with several unresolved issues affecting our ability to create accurate purchase orders.

Our company invested $4,200 in onboarding and custom setup fees, recurring subscription fees, and hundreds of hours of staff time. Despite that investment, the implementation was never successfully completed.

The primary issue involved purchase orders. Our business relies on accurate vendor part numbers, vendor selection, accurate costs, and reliable purchasing information. Throughout the implementation, we experienced ongoing issues involving matrix products, vendor selection, accurate vendor part numbers, incorrect costs, and purchasing data consistency.

Despite repeated follow-ups and testing efforts, these issues remained unresolved when we terminated the system. As a result, orders containing matrix products required manual review and correction before purchase orders could be issued.

Performance was another major concern. Agiliron was by far the slowest cloud-based business application I have ever used. Early in the implementation process, when I raised concerns about system speed, I was told that the implementation environment differed from the production environment and that performance would improve once we went live. After going live, I was informed there was no separate production environment. Performance never improved.

The user interface was also extremely difficult to work with. I understood going in that it was not a modern platform and assumed that familiarity would improve the experience over time. It never did. Tasks that should have required one or two steps routinely required many more. Very little felt intuitive, and daily operation remained cumbersome throughout the project.

The data implementation process took months and ultimately failed to deliver a workable result. I was originally told that the consultant assigned to my project was among their most experienced implementation specialists. He was professional and pleasant to work with, but the implementation itself was unsuccessful. I later learned that he was no longer with the company.

To be fair, Agiliron does offer some strong functionality. The reporting capabilities were impressive, and the team successfully implemented a number of requested changes during the project. One support representative in particular was professional and genuinely tried to help. While I appreciated his efforts, many of the issues ultimately required action beyond his control and remained unresolved. Unfortunately, the unresolved purchasing issues, implementation delays, performance concerns, and communication challenges ultimately outweighed those positives for our business.

Communication throughout the project was inconsistent. While there were periods of productive interaction, there were also extended periods where progress was slow and critical issues remained unresolved. Despite the importance of the implementation and the known timeline, there was little sense of urgency around resolving outstanding issues. Throughout the implementation, I found myself following up on open items almost daily in order to obtain status updates and keep issues moving forward.

Management engagement was also disappointing. After the implementation had fallen months behind schedule, I contacted the salesperson who had originally sold us the system. I outlined the business impact, identified the specific issues preventing go-live, requested escalation, requested completion timelines, and requested a response. I never received a reply from the salesperson.

On May 8, 2026, I submitted a formal termination notice detailing the unresolved implementation issues, requesting confirmation of termination, confirmation that future billing would cease, confirmation that our company data would be deleted, and a partial refund request related to incomplete onboarding and custom setup services. I requested a response within five business days. As of June 17, 2026, I have not received a response.

What makes this experience especially frustrating is that it began very positively. The initial meetings were professional, expectations seemed reasonable, and I was optimistic about the project. However, after 10 months, $4,200 in onboarding and custom setup fees, recurring subscription costs, and hundreds of hours of staff time, the implementation still had not achieved the functionality required for our business.

Based on my experience, I cannot recommend Agiliron.

What do you dislike about the product?

Slow performance, Poor UI, Poor data implemenation, Poor communications, Disengaged management

What problems is the product solving and how is that benefiting you?

Replaced another OMS

What do you like best about the product?

We've been a Agiliron customer since about 2015. At the time, we had a brick and mortar store, What attracted us to Agiliron initially while we used it for website and Amazon selling, it had the potential to also support a brick and mortar store (which we never used, since we shut down the brick and mortar store in 2018). We are a B to B business, and Agiliron attracted us in that the back end was well suited to a business that creates quotes and invoices and often billed customers offline.

We were a modest mom-and-pop customer of Agiliron. We appreciated that they allowed us to stay at a modest product and pricing tier that became obsolete, yet allowed us access to the tools to present ourselves as a B to B business as they advanced the platform over the decade.

The on-boarding was very pleasant and well supported. The paradigm of all tables can be uploaded and downloaded as excel files worked well for us.

Support for the large part is always excellent. Particularly any issue that impacted commerce was always dealt with quickly. And generally, they were good sports about issues that cropped up as they evolved the platform around us. Since we were effectively a legacy customer, there were at times their were mild growing pains as the system evolved around us and left us behind. Some were fixed, some were not. Overall we felt we were getting great value and didn't sweat the small stuff.

For the first several years we used the Amazon integration and a credit card processing service, as well as general quoting and invoicing. The Amazon and credit card processing integrations worked great. We stopped selling on Amazon after several because the products we had available were too low margin to sell profitably.

We knew our Agiliron sell website had good visibility, as we had several products from our distributor catalogs that were not anywhere else on the net. For those calls, we sometimes took the sale. Most of the time, we instructed the account how to buy in their own region.

We shut down our business at the end of 2025 and thank the Team at Agiliron for hosting and supporting over the years. Agiliron worked great for us. Jim and Carol at PGH Batteries.

What do you dislike about the product?

The online-only support was an acquired taste. But we got used to it. At least the support team is actual humans, so that is a plus.

What problems is the product solving and how is that benefiting you?

While we did modest Internet business, we mostly sold regionally and used Agiliron more as an online catalog that we could easily generate quotes and invoices from and sometimes order entry by customers. We appreciated we could set web sales to not complete a sale until we effectively approved them (by way for a pass phrase). Agiliron was always our main quoting and invoicing tool.

What do you like best about the product?

We are about to go live with Agiliron in the next few days, and so far, it has been an amazing experience.
It took a long time to find a software which is able to handle all of our inquiries and sales orders. As well as supplier PO's, handle multiple currencies and stock levels, databases and so on. Agiliron does it all! While being affordable!!! It has so many features, it's a joy to work with. I also love that a certain percentage can be specifically programmed to our own needs.

Their customer support is intergalactic. In over 20 years of international business management have I ever met a company with such amazing customer support. Within 24 hours they get back to you, no matter what. Amrita was by our side from the very beginning, and I'm overjoyed to know that she will stay our contact person for the years to come. Her professionalism and friendliness are a pleasure to experience.

If you are looking for a new software, look no further. Give them a try, 100% worth it!

What do you dislike about the product?

So far everything is going just fine. Amazing customer support!

What problems is the product solving and how is that benefiting you?

One software that does everything. From customer database management to inquiries and handling sales orders. Shipping and stock level management. All in one!

What do you like best about the product?

Agiliron was extremely accommodating to our unique retail process.

What do you dislike about the product?

Challenges were minimal and handled quickly

What problems is the product solving and how is that benefiting you?

Online processing and QuickBooks integration

What do you like best about the product?

We chose Agiliron software for our business after reviewing several options, and I'm really happy with our decision. The software offers everything we need at a reasonable price, and the onboarding team has been incredibly helpful and easy to reach out to.
Parry, Munmun and the rest of the Team did a great job

What do you dislike about the product?

the one thing i liked the least is that we can't change the order to an invoice from the shipping log

What problems is the product solving and how is that benefiting you?

its great at inventory managment and orders and invoice follow up very easy to use