Check Point Infinity Platform and Services

My main use case for Check Point Infinity involves using the Check Point 18000, which is a Quantum Spark, as a firewall to block unauthorized access to my organization's network. I use this as a firewall which I can credit for blocking unauthorized access from coming inside. Check Point is very useful to me for blocking each and every device with unauthorized access coming to the inside network. The best thing about Check Point is its feasibility to show what kinds of devices have been connected, whether it is a mobile phone, laptop, desktop, or smartwatch. Each category shows in one dashboard, displaying the number of connected devices, making it easy for me to block unauthorized mobile phones or smartwatches while allowing only official use for laptops and desktops.

I am performing these tasks on a day-to-day basis, and I even refer this solution to everyone as well.

These features of Check Point Infinity help me stop real security issues effectively. It has stopped a lot of potential threats for me because, with my previous firewall, which I don't want to disclose, I didn't have the same feasibility to see each device categorized easily. Whenever a device gets infected, Check Point Infinity immediately alerts me with a pop-up simply showing the IP address. From there, I can quickly identify whether the device is a mobile, computer, laptop, or smartwatch to block it efficiently, thus keeping my internal network safe and secure.

The best features that Check Point Infinity offers are its ease of configuration and smooth user experience. I find it very useful because I completed the configuration within two days, despite thinking it would be complicated compared to my previous firewall. I considered restoring my previous firewall backup, but since it was a different brand, I decided to start from scratch. I thought configuring each user's laptop and applying patches would be difficult, but Check Point Infinity made it simple, allowing me to quickly set up local and remote VPNs. Identifying glitches and options is easy, unlike other firewalls, making Check Point Infinity very user-friendly.

There is a reporting alert feature that I find useful in Check Point Infinity. Whenever there are any glitches, such as DOS or DNS activities from internal sources, Check Point Infinity easily identifies those issues and quickly alerts me as the admin through pop-ups, email, and text messages. I can log into Check Point Infinity and block the device immediately when alerted.

Check Point Infinity has positively impacted my organization by significantly reducing incidents. It has defended us against numerous threats and malware, providing immediate alerts when a device is infected. Whenever a threat is identified, I receive a pop-up notification stating that specific devices are infected, and affected IPs automatically get thrown onto the block list for easy identification and actionable responses.

I estimate that since starting with Check Point Infinity, I have received over a hundred alerts for threat protections and malware incidents. Whenever these alerts come through, I block the particular IP, ensuring my internet and network stay safe and secure.

I have seen a return on investment with Check Point Infinity as it prevents costly incidents effectively. The device identifies any impending threat and alerts me immediately, allowing me to log in to the GUI and take necessary actions quickly. This process saves a lot of time and reduces the number of incidents we experience, proving to be invaluable for a system admin.

There is room for improvement in Check Point Infinity as I encounter some glitches in its interface. Sometimes, the data utilization report does not show up in Check Point Infinity GUI, necessitating me to reach out to their support team, who typically indicates firmware issues that require new installations. This process can be frustrating, and I feel it should be addressed to enhance user experience.

The customer support needs enhancement as well. When I log a ticket, they often take a long time to resolve the issue, with some tickets remaining unresolved for over six months. This duration is unacceptable, and it definitely needs to change; however, aside from that, everything else is satisfactory with Check Point Infinity.

Check Point Infinity is stable in my experience, although I believe customer support needs improvement. If they provide timely and effective support, it would enhance stability and minimize glitches considerably.

The scalability of Check Point Infinity appears adequate, and I believe it could handle an increased number of users as my organization grows.

I rate customer support for Check Point Infinity as a seven out of ten, as it can definitely improve.

I gave customer support this rating because when I raised tickets, some took weeks or even up to six months to resolve. This delay does not reflect well on customer service.

Before switching to Check Point Infinity, I used a different solution that I prefer not to disclose due to confidentiality. The previous solution struggled when we had over 200 users on the network, causing the whole system to lag and resulting in internet connectivity issues. Consequently, we opted to phase that out and transition to Check Point Infinity, a major firewall solution highly recommended in our market.

The initial setup experience with Check Point Infinity was straightforward, and I completed the installation within two days.

My experience with the pricing, setup cost, and licensing for Check Point Infinity was that I received a slight offer at the time of purchase, and that is about it since we acquired it from another vendor.

We did not evaluate other options before choosing Check Point Infinity. We directly selected it after taking two or three demos, determining that it was the ideal fit for our medium-sized organization with 400 to 450 users. Currently, Check Point Infinity runs smoothly without issues disrupting our workflow, although I'm uncertain if it will handle growth beyond 500 or 1000 users.

I advise those considering using Check Point Infinity to take multiple demos before making a decision. It's crucial to understand the features available in the firewall according to your company's needs, so taking demos is essential to ensure it meets your security requirements. I rate Check Point Infinity a nine out of ten because I have faced recurring issues with the firmware, where the data utilization does not always display correctly. This frustration requires me to seek support every time, contributing to a slight deduction in my rating.