Sold by: AMC Technology
CTI for Salesforce and Amazon Connect improves the agent and customer experience.
Overview
CTI for Salesforce and Amazon Connect by AMC Technology's DaVinci enhances the customer and agent experience through the DaVinci toolkit which is designed to orchestrate complex use cases for contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.
DaVinci supports these versions of Salesforce: Salesforce Classic Console and Salesforce Lightning.
Highlights
- Improve the agent experience through screen-pop, click-to-dial, and automatic call activity tracking
- Improve and track agent metrics through consolidated reporting within Microsoft Dynamics
- Using DaVinci's low code/no code approach to implement your digital transformation vision
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Cost savings % |
|---|---|---|---|
DaVinci Toolkit Agent Bundle | Integrate your CRM and telephony system to access essential CTI features such as click-to-call, screen pop, and call controls, all within a unified interface. | $25.50 | 15% |
Dimensions summary
This listing has one pricing dimension: the DaVinci Toolkit Agent Bundle, billed per user under a contract. You buy a license for each agent who needs access. Your cost scales with the number of users you add. The bundle connects your CRM and telephony system, giving each licensed user CTI features like click-to-call, screen pop, and call controls in one interface. There are no separate tiers or usage add-ons in this listing. An optional on-premise gateway can connect on-premise and cloud environments for an added cost.
Top-of-mind questions for buyers
One user is one agent who needs access to the toolkit inside their CRM interface. Each licensed user gets CTI features like screen pop, click-to-dial, contextual call controls, interaction logging, and customer screen transfer. You buy one license for each agent who works within the integrated desktop.
Each license gives users access to a library of pre-built integration apps and the cloud-based administration portal. The on-premise gateway that connects on-premise and cloud environments is not included. You add it to your plan for an added cost when you need to bridge those systems.
Cost scales directly with the number of users you license. Each new agent adds one user license to your contract. There are no tiers or usage add-ons in this listing, so pricing stays per user. New releases roll out under a continuous delivery model without extra license charges.
www.amctechnology.com
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