Sold by: Fluent Commerce
Connect AI Agents with real-time order status, shipment and tracking data in a secure, standardized way without custom integration.
Overview
The official Fluent Order Management MCP (Model Context Protocol) server makes it simple to connect AI Agents with the real-time order data in Fluent Order Management. It gives customer service AI agents a secure, standardized way to access order status, shipment, and tracking data without custom integration. AI Agents can also initiate actions, such as canceling an order, or changing a delivery address. This helps organizations deliver a better customer experience while reducing operational costs.
With this server, Fluent Order Management customers can:
- Access order status data from compatible AI applications Respond to customer order status enquiries through natural language
- Provide order status, expected delivery date, shipment tracking information, and item details
- Allow AI agents to take actions on behalf of customers, such as canceling orders or updating a delivery address.
This enables contact centers to reduce ticket volumes and average handling times, while still delivering high-quality service experiences.
In the future it will also provide access to inventory availability data, and initiating returns.
Highlights
- Use AI agents to handle "Where is my order?" calls, cancel orders, and change delivery address
- Reduce call volumes and handling time and improve customer experience
- Grow your business without increasing support staff
Details
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Delivery method
Integration protocol
Type
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Fluent Order Management MCP Server | $0.00000001 |
Price varies by AI Agent User type, API volumetrics and number of Users | $0.00000001 |
Dimensions summary
This listing bills on a usage basis, so what you pay reflects your actual activity rather than a flat subscription. Three factors drive your cost: the type of AI Agent User you deploy, your API volume, and the number of Users. As any of these grow, your usage-based charges scale with them. The two dimensions work together to meter the MCP Server, which lets AI agents connect to and take action within Fluent Order Management. Because pricing depends on your specific mix of agent types, API calls, and users, the final amount varies by deployment.
Top-of-mind questions for buyers
All three factors combine to set your charge. The AI Agent User type, your API call volume, and the number of Users each contribute. As any one grows, your usage-based cost scales with it. The three metrics work together, so your final amount reflects your specific deployment mix.
The MCP Server lets AI agents connect to and take action within Fluent Order Management. Agents can handle order status questions, monitor delivery SLAs, and reroute or recreate shipments. Your usage-based charges meter this agent activity against your API volume and user counts.
No. This listing bills on a usage basis, so charges reflect your actual activity rather than a flat fee. Months with more AI agent activity, higher API call volume, or more Users cost more. Lower-activity periods cost less. There is no set recurring amount.
fluentcommerce.com
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Delivery details
API-Based Agents & Tools
API-Based Agents and Tools integrate through standard web protocols. Your applications can make API calls to access agent capabilities and receive responses.
Additional details
Usage instructions
Getting started with the Fluent Order Management MCP Server:
Prerequisites:
- You must be a current Fluent Order Management customer
- You can use an agent of your choosing which supports MCP integration
Endpoints are customer specific, and connection details will be provided upon signup - please refer to this page for more details: https://docs.fluentcommerce.com/landing/fluent-order-management-mcp-server
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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