Sold by: inGenious AI
Deployed on AWS
At inGenious AI we keep the complex simple, so you can deliver next-gen customer experiences at scale. Throughout the customer lifecycle, our AI solutions and expertise will enable your team to focus on the interactions that matter. Using our chatbot CMS platform, organisations can easily create, manage and improve a chatbot that will continually provide the seamless service and trusted advisor your customers will keep coming back for.
Overview
At inGenious AI we keep the complex simple, so you can deliver next-gen customer experiences at scale. Throughout the customer lifecycle, we enable your team to focus on the conversations that matter.
We saw that content creators werent empowered to manage the end-to-end messaging experience. This produced resource constraints and increased overhead costs; reducing innovation and impacting the customer experience.
Being able to quickly create an effective chatbot is only the day one problem. Optimising the content and experience at scale when there are millions of data points is the next hurdle organisations face, making this channel unsustainable without the right partner.
Our chatbot CMS platform is designed to give content creators and designers the tools and agility to create, manage and improve great customer experiences, whilst working collaboratively with developers. No need for multiple systems, data scientists or developer-heavy solutions. We empower content and technology to work together, so both the business and customer experience benefit.
When it comes to optimising your experience, our Improvement process will do the heavy lifting. With the ability to holistically review the customer experience quickly, our AI automation scales your effort to train the NLP model and enhance your content.
All of this ensures the team remains small, whilst continuing to provide the seamless service and trusted advisor your customers will keep coming back for.
This listing supports an integration into all other platforms except Amazon Connect (eg: Genesys, Khoros, LivePerson, Zendesk, Salesforce, etc)
Highlights
- Enterprise ready content creation & workflow management
- Chatbot focused Content Management System
- Experience & AI driven improvement process
Details
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Delivery method
Deployed on AWS
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Pricing
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Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Platform Fee | Access to the Chatbot CMS Platform (includes 100,000 sessions) | $60,000.00 |
Dimensions summary
This listing has one pricing dimension: a Platform Fee billed under a contract. You pay for access to the Chatbot CMS Platform, which includes 100,000 sessions in the base fee. Pricing is measured in units, so you scale by purchasing the quantity of platform units your organization needs. The single fee covers use of the platform to create, manage, and govern AI Agents for customer service and workflow automation. There are no separate tiers or add-on dimensions to select on the Marketplace.
Top-of-mind questions for buyers
A session is one interaction period between a user and an AI Agent across web, app, or voice channels. The platform powers both customer service and workflow automation Agents, and their interactions draw against the included session count. The Marketplace listing does not detail session length or reset rules, so confirm those specifics with the vendor.
The Platform Fee covers 100,000 sessions in the base fee. Pricing is measured in units, so you can purchase additional platform units to raise your session capacity. The Marketplace listing does not state a separate overage rate, so confirm how added sessions are billed with the vendor.
The fee gives you access to the Chatbot CMS Platform to create, manage, and improve AI Agents. This includes model management, prompt management, data connections, no-code tools, analytics, and enterprise governance controls. Both customer service and workflow automation Agents run under the same platform access.
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Email: support@ingenious.ai
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