Sold by: Symbl.ai
Transform unstructured audio, video and text data into structured insights and knowledge.
Overview
Symbl.ai unlocks access to state of the art large language models for all types of communication data. It enables enterprises to analyze multi-party conversations and transform unstructured conversations into knowledge, events, and insights.
There are three core components of the platform:
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Automatic Speech Recognition: By default, using our ASR, customers can convert audio and video conversations to text in real-time and asynchronously. Real time speech recognition is supported with WebSocket and telephony protocols such as SIP and PSTN. Asynchronous speech recognition is supported via REST interface. Customers can also submit transcripts generated with their own ASR using our Async Text API.
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Real time AI: After processing a conversation, customers can use APIs such as Entities, Trackers, Action Items, Sentiments and more for extracting task specific conversation intelligence in real time.
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Generative AI: The platform enables generative capabilities through Nebula LLM - a foundation model for conversation data and performing instructed tasks in the context of the conversation such as summarization, information extraction, report generation, and others. The Nebula LLM is augmented by Nebula embeddings - an embeddings model using which customers can transform conversations into vectors and feed as a context to the Nebula LLM to perform generative tasks using historical data.
Highlights
- Purpose built: Our models and embeddings are built on human conversations, providing higher accuracy and low latency on conversation data.
- Programmable: Our technology seamlessly integrates with data and tools of customers choice with minimum or no code experience, enabling customized intelligence.
- API first: we are a API-first platform with a great developer experience to integrate natively in products.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Free trial - Up to 1000 mins of voice or video and 10K words of text per month | $0.00 |
$0.027/min up to 30K mins/month and $0.017/min after that | $0.058 |
$0.0002/word up to 3.75M words/month and $0.00012/word after that | $0.025 |
Dimensions summary
You pay based on how much conversation data you process, with no upfront commitment. Voice and video are billed per minute; text is billed per word. A free trial covers up to 1,000 minutes of voice or video and 10,000 words of text each month. Beyond the trial, per-minute and per-word rates each use two usage bands. The first band applies until you cross a monthly volume threshold, then a lower rate applies to usage above that point. Voice/video and text are billed independently, so you pay only for the formats you use.
Top-of-mind questions for buyers
Voice and video are metered by the length of audio or video you process, counted in minutes. Text is metered by the number of words you send for processing. You can send conversation data in real time or asynchronously, and each format is measured separately.
For voice and video, the first rate applies up to 30,000 minutes each month. Minutes above that point bill at the lower rate. Only usage beyond the threshold gets the reduced rate, not all your minutes. Text works the same way, switching rates after 3.75M words per month.
Voice/video minutes and text words bill independently and appear together on the same invoice. Neither metric affects the other's rate or threshold. Your total is the sum of the two. Which one dominates depends on your mix; heavy call processing raises the per-minute charge, while document-heavy work raises the per-word charge.
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Helpful?
Vendor refund policy
Contact us about refunds by emailing at support@symbl.ai
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Slack, E-mail support support@symbl.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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