Sold by: Verint
Verint Community empowers customers, partners and employees with a flexible, customizable community and self-service tools that drive real business value: better engagement, lower support costs and higher sales.
4.4
Overview
Verint Community is an integral part of the Verint CX Automation platform. Analysts and customers consider Verint Community the most flexible and scalable solution for powering innovative online communities and forums for engagement, support, self-service, agent-to-agent collaboration and insights. With Verint Community, organizations have 100% control of their online brand experience. As part of the Verint CX Automation platform, Verint Community can be deployed standalone, integrated with or embedded into other enterprise systems to make them more socially engaging, increase adoption and deliver high-impact experiences.
Highlights
- Reduce demand for support. Deliver more efficient self-service and collaborative support.
- Improve customer satisfaction scores. Increase your customer retention by improving the satisfaction of your customers by providing fast and easy to use support while building trust.
- Deliver better products. Source new ideas from customers, partners, and potential buyers.
Details
Sold by
Delivery method
Deployed on AWS
New
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Verint Community | Verint Community is page view based starting at $50k/yr. | $50,000.00 |
Dimension | Cost/unit |
|---|---|
AWS Additional Usage Fee at 25% surcharge on prices listed above | $0.01 |
Vendor refund policy
All subscriptions are non-cancellable and non-refundable for the period subscribed.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Verint and its broad ecosystem of partners offers a range of Professional Services to help you get the most from your investment, including Business Advisory Services, Implementation and Enablement Services, and Managed Services. With Verint Community, you can be confident that our experienced teams offer practical knowledge and are committed to your success. Please visit https://community.verint.com or contact https://www.verint.com/engagement/support/contact for more information.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Farming
Informational and inspirational
Reviewed on Sep 30, 2025
Review provided by G2
What do you like best about the product?
How fast my problems get solved, and how easy the process is
What do you dislike about the product?
Sometimes not urgent issues get left behind
What problems is the product solving and how is that benefiting you?
They solve bugs, and website issues
Consulting
New to verint and Telligent - a really helpful community of community managers.
Reviewed on Mar 18, 2025
Review provided by G2
What do you like best about the product?
As a new user of verint, I really appreciate the collection of documentation, announcements on relevant recent events and the market place to see additional plugins and features available to compliment the standard out of box experience.
What do you dislike about the product?
Navigation can be a bit tricky and would like to see more specific educational content linked to gamification to encourage learning.
What problems is the product solving and how is that benefiting you?
Customer self-service - raising support cases etc.
Education Management
Great Platform for Building Engaged Online Communities
Reviewed on Jul 13, 2024
Review provided by G2
What do you like best about the product?
The platform is easy to navigate, even for those who aren't tech-savvy. Offers a lot of customization options to tailor the community to specific needs.
What do you dislike about the product?
While basic features are easy to use, advanced features can be a bit tricky to master. Like any software, it has occasional bugs, but they are usually resolved quickly.
What problems is the product solving and how is that benefiting you?
It is a robust and versatile platform for building and managing online communities and helping me with the same.
Berry P.
Happy customer
Reviewed on Jun 04, 2024
Review provided by G2
What do you like best about the product?
The Verint Community is simple and clean to use. We will use this as a Customer Support tool on a daily basis to amongst others improve customer sastisfaction.
What do you dislike about the product?
Cannot think of anything at this moment.
What problems is the product solving and how is that benefiting you?
Customer support at scale, customer sourced innovation, case deflection and harvesting leads.
Ting Z.
Community platform for hr professionals
Reviewed on May 31, 2024
Review provided by G2
What do you like best about the product?
As an out-of-the-box SaaS product, Verint Community provides an efficient way for users to interact with posts and form discussions.
What do you dislike about the product?
The group and subgroup settings are very nested and difficult to change or restructure. The administration page UI looks off-putting and old-fashioned.
What problems is the product solving and how is that benefiting you?
Verint community provides a place fro shared learnings on a topic - within specialist networks of Reward etc. It also provide local and ready made community for our branch special interest groups, regional branch volunteers and help them with engagement & networks support. It also amplifies the voice of our members.