Sold by: BigPanda
Deployed on AWS
BigPanda Incident Intelligence and Automation, powered by AIOps, supports companies of all sizes to prevent service outages, improve incident management, and deliver extraordinary customer experiences.
4.5
Overview
ITOps, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages. BigPanda helps by transforming IT data into actionable intelligence and automation, enabling incident response teams to increase uptime, efficiency, and velocity.
For a custom quote or private offer, please contact your local BigPanda representative.
Highlights
- Collect, filter and enrich your siloed observability data, eliminating noise
- Use AI to correlate observability, topology and change data, accelerating triage
- Automate incident investigation, escalation and remediation processes, reducing MTTR
Details
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Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
P20 | 20,000 Credits with 1000:1 Events to Credit Ratio | $231,840.00 |
P30 | 30,000 Credits with 1000:1 Events to Credit Ratio | $347,760.00 |
P40 | 40,000 Credits with 1000:1 Events to Credit Ratio | $463,680.00 |
P50 | 50,000 Credits with 1000:1 Events to Credit Ratio | $579,600.00 |
P60 | 60,000 Credits with 1000:1 Events to Credit Ratio | $695,520.00 |
Dimensions summary
You buy annual credit capacity across five tiers: P20, P30, P40, P50, and P60. Each tier sets your credit limit, from 20,000 credits up to 60,000 credits. Higher tiers give you more annual capacity. Every tier uses the same 1000:1 events-to-credit ratio, so 1,000 events consume one credit. Credits form a single pool you can apply across the platform's products, not a fixed balance that counts down. You meter against your tier's capacity throughout the year. Pick the tier that matches your expected event volume and product usage.
Top-of-mind questions for buyers
An event is a signal ingested from your monitoring, observability, and other tools. The platform processes these events to reduce noise and surface incidents. At the 1000:1 ratio, every 1,000 events consume one credit against your tier's capacity.
Yes. Credits form a single platform-level pool, not a product-specific balance. You can apply them across AI Incident Prevention, AI Detection and Response, L1 Agent, and AI Incident Assistant. Credits shift between products as your needs change, with no separate budgets required.
Unused credits do not carry forward to the next period. Each tier gives you annual capacity up to your credit limit, which you meter against throughout the year. Remaining credits can be used for any product on the platform before the term ends.
www.bigpanda.io
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No Refunds
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Pooja R.
It makes incident management easier and efficient.
Reviewed on Aug 25, 2026
Review provided by G2
What do you like best about the product?
it makes it easier to monitor incidents and understand what is happening across different systems. I especially like how it brings alerts together and helps reduce unnecessary noise.
What do you dislike about the product?
About BigPanda is that it can take some time to understand and get used to all the features. The interface can feel a little overwhelming at first, and sometimes there are more alerts than needed.
What problems is the product solving and how is that benefiting you?
Managing too many alerts and incidents from different systems in one place. It makes it easier to identify important issues, reduce alert noise, and understand the root cause faster.
Shruti S.
Simple and Effective IT Operations with BigPanda
Reviewed on Aug 25, 2026
Review provided by G2
What do you like best about the product?
What I like best about BigPanda is its focus on simplifying complex IT operations. I like how it uses automation and AI to help teams identify problems quickly and work more efficiently. The platform also brings different data together in one place, which makes it easier to understand issues and take the right action.
What do you dislike about the product?
One thing I dislike about BigPanda is that it can take some time to understand and get comfortable with all its features. For new users, the platform may feel a little complex at first, maybe they can't able to understand especially when dealing with a lot of information and settings.
What problems is the product solving and how is that benefiting you?
BigPanda helps solve the problem of managing a large number of IT alerts and incidents. It brings information from different sources together, reduces unnecessary alerts, and helps teams identify important issues faster. This benefits me by saving time, reducing manual work, and making it easier to understand and respond to problems quickly.
Shreya R.
Faster Incident Response with Clear Root-Cause Insights
Reviewed on Aug 25, 2026
Review provided by G2
What do you like best about the product?
It makes it easier to identify important incidents, understand the root cause, and respond faster
What do you dislike about the product?
not much to dislike, but sometimes it can take time for new users to understand all the features and configurations
What problems is the product solving and how is that benefiting you?
It brings the information together in one place, which makes it easier to identify important issues and understand what needs attention. For me, it helps save time, reduces manual effort, and allows me to respond to incidents more quickly
hema s.
Automatically Correlates IT Alerts into Meaningful Incidents
Reviewed on Aug 25, 2026
Review provided by G2
What do you like best about the product?
Its ability to automatically correlate huge volumes of IT alerts into meaningful incidents, helping teams cut through alert noise and identify root causes faster
What do you dislike about the product?
One downside of bigpanda is that its setup nd tuning can be complex, especially in large environment with many monitoring tools and integration.
What problems is the product solving and how is that benefiting you?
It helps IT teams manage too many alerts from different monitoring tools by automatically grouping related alerts, reducing nosie, and identifying likely root causes faster.
Victor P.
BigPanda Simplifies IT Incident Management and Speeds Up Team Collaboration
Reviewed on Aug 25, 2026
Review provided by G2
What do you like best about the product?
I like BigPanda because it makes it easier to understand and manage IT issues all in one place. It helps teams identify problems faster, cut down on alert noise, and collaborate more efficiently.
What do you dislike about the product?
At times, I find BigPanda a bit complicated to use, especially when there’s a high volume of alerts and information coming in. It can take a while to understand how everything fits together and to get fully comfortable navigating the platform.
What problems is the product solving and how is that benefiting you?
BigPanda helps me by bringing all my alerts and related information into one place, which lets me spot issues faster and avoid wasting time digging through unnecessary alerts. It streamlines troubleshooting and makes it easier for me to work more efficiently overall.