Sold by: FrontÂ
Deployed on AWS
Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale. It brings your core support channels into a modern, intuitive workspace where your team can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front has flexible workflows, AI features, and customer intelligence to provide the efficiency and insights to keep your entire organization customer-first every day.
Overview
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AI-powered customer service platform for teams
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Best-in-class integration framework
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Front Intelligence for instant help & team support
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Real-time collaboration all in one place
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Streamlined workflows for faster resolutions
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Front UI
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Front Ticketing
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Front Omnichannel
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Front Analytics
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Front AI Summarize
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Front AI Compose
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Front Sentiment Detection
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Front Smart QA
Front is the modern, AI-powered customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. Front brings your support channels into an intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Empower your teams to make smarter, faster decisions at every step of the customer experience with Front Intelligence, the AI layer that transforms customer service with powerful automation, real-time assistance, and actionable insights. With Front, customers get exceptional service whether they are looking for a simple, instant answer or personalized help on their most complex issues, and you get the analytics and insights your business needs to optimize your customer experience.
Its intuitive interface and easy deployment make it the ideal solution for businesses in any industry, regardless of size. With one seamless, flexible platform for all customer interactions, Front is engineered to help your team maximize productivity and deliver personalized support at scale. Trusted by businesses worldwide, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay, Front delivers game-changing service that wins and retains customers for life.
Highlights
- Collaborative Customer Communication: Front brings email, chat, SMS, and more into a single platform, enabling teams to collaborate effortlessly with full context to deliver faster, more personalized customer responses.
- AI-Powered Efficiency and Automation: Automate repetitive tasks, intelligently route messages, and leverage AI-powered insights to improve team productivity with all the functionality you need to delight your customers
- Seamless Integration with Your Tools: Front connects to the tools your team relies on. Reduce context switching and power workflow automation with 100+ out-of-the-box integrations.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise Plan | Advanced AI tools to accelerate resolution and elevate CX | $1,260.00 |
Professional Plan | Enhanced automation and reporting for omnichannel support | $780.00 |
Starter Plan | Essential capabilities to get started with single-channel support | $300.00 |
Vendor refund policy
Front subscriptions can be cancelled at any time. However, all monthly or annual payments are nonrefundable and cannot be credited toward future use, as outlined in the Front SaaS Services Agreement. In the event of early termination, the full upfront subscription fee for the selected period remains payable
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For assistance with Front, our dedicated support team is available to help you with any questions or technical issues. Email: support@front.com Availability: 24/5 support (Monday through Friday, 24 hours a day) Support URL: https://help.front.comÂ
Buyers can expect responsive and reliable support from our experienced team, ensuring a seamless experience with Front platform. Our comprehensive Help Center also provides detailed guides, FAQs, and resources to empower users to maximize the value of Front.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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