Sold by: Front
Deployed on AWS
Front is the AI-powered customer operations platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale. It brings your core support channels into a modern, intuitive workspace where your team can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front has flexible workflows, AI features, and customer intelligence to provide the efficiency and insights to keep your entire organization customer-first every day.
Overview
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AI-powered customer service platform for teams
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Best-in-class integration framework
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Front Intelligence for instant help & team support
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Real-time collaboration all in one place
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Streamlined workflows for faster resolutions
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Front UI
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Front Ticketing
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Front Omnichannel
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Front Analytics
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Front AI Summarize
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Front AI Compose
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Front Sentiment Detection
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Front Smart QA
Front: The AI-Powered Customer Operations Platform Built for Collaboration
Front is the modern customer communications and operations platform that replaces traditional siloed ticket queues with collaborative shared inboxes - preserving full email-thread context across teams, channels, and tools. Trusted by over 9,000 businesses including ClickUp, Branch Insurance, Echo Global Logistics, and Reed & Mackay, Front helps organizations deliver personalized, five-star service at scale.
How Front Is Different
Unlike traditional helpdesk tools that abstract conversations into numbered tickets, Front keeps the full context of every customer interaction visible to your entire team. This accountability model means no dropped handoffs, no duplicated replies, and no lost context when requests span multiple departments. Your team works from shared inboxes that feel as natural as email but with the power of enterprise automation.
Key Capabilities
- Omnichannel Support: Manage email, live chat, SMS, social media, and voice in a single unified workspace
- Ticketing System: Organize and track customer requests with flexible workflows that adapt to your process
- Knowledge Base: Empower customers with self-service answers and reduce repetitive inquiries
- Live Chat: Engage website visitors in real time with instant, personalized responses
- 160+ Integrations: Connect with Salesforce, Slack, Jira, HubSpot, Shopify, and other tools your team relies on daily
AI Features - Front Intelligence
- Autopilot: Automatically resolve common inquiries without human intervention, freeing agents for complex issues
- Copilot: Provides real-time AI assistance to agents, suggesting responses and surfacing relevant context
- Smart QA: Automated ticket review and feedback to maintain quality standards across your team
- Smart CSAT: AI-inferred customer satisfaction insights without survey fatigue
- Intelligent Routing: Automatically direct messages to the right team member based on content, priority, and expertise
Use Case: Multi-Team Operations
Consider an insurance company handling multi-party claims across email and chat. Traditional tools force agents to escalate via internal tickets, losing context at every handoff. With Front, the claims team, underwriting, and customer success all see the same conversation thread. AI routes time-sensitive inquiries to specialized agents, Copilot surfaces policy details from integrated systems, and Smart QA ensures compliance with response standards - all without leaving the platform.
Who Front Is For
Front is ideal for customer support leaders at mid-market and enterprise organizations managing multi-channel communication across teams. Operations teams, account management groups, and customer success departments benefit most when complex requests require cross-functional collaboration.
Getting Started
Front offers multiple plan tiers to match your team's needs. Deployment is straightforward - connect your communication channels, configure routing rules, provision users, and integrate your existing tools. Most teams are operational within days, not weeks. To explore which plan fits your organization, request a demo or contact our team.
Prerequisites and Scope
- Supported channels: Email, live chat, SMS, social media, and voice
- Browser-based platform accessible from any modern web browser
- Mobile apps available for iOS and Android
- API access available for custom integrations
- Front is a customer communication platform - it complements but does not replace full CRM systems
Ready to transform your customer service? Request a demo to see Front in action and explore how it fits your team's workflow.
Highlights
- Collaborative Customer Communication: Front brings email, chat, SMS, and more into a single platform, enabling teams to collaborate effortlessly with full context to deliver faster, more personalized customer responses.
- AI-Powered Efficiency and Automation: Automate repetitive tasks, intelligently route messages, and leverage AI-powered insights to improve team productivity with all the functionality you need to delight your customers
- Seamless Integration with Your Tools: Front connects to the tools your team relies on. Reduce context switching and power workflow automation with 100+ out-of-the-box integrations.
Details
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Delivery method
Deployed on AWS
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Features and programs
Trust Center
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise Plan | Advanced AI tools to accelerate resolution and elevate CX | $1,260.00 |
Professional Plan | Enhanced automation and reporting for omnichannel support | $780.00 |
Starter Plan | Essential capabilities to get started with single-channel support | $300.00 |
Dimensions summary
You buy Front by the number of user seats, billed under a contract. Three plans set the pricing structure and build on each other. The Starter Plan covers one communication channel and basic automation. The Professional Plan adds omnichannel support, more automation rules, and reporting. The Enterprise Plan adds unlimited rules and AI tools. Your total cost scales with the seat count you choose and the plan you select. Each plan is a distinct per-user tier, so you move up as your channel, automation, and AI needs grow.
Top-of-mind questions for buyers
A seat is one paid license you assign to a unique user in your organization. You pay per seat under your chosen plan. You can add or remove seats within a single plan as your team changes. Plans are assigned at the organization level, so you cannot split seats across different plans.
Your channel limit depends on both the plan and your seat count. Starter allows up to 10 channels per license, Professional up to 30 per license, and Enterprise up to 50 per license. For example, five Professional users can connect up to 150 channels. Starter supports only one channel type.
Starter covers a single channel type and up to 10 automation rules. Professional adds omnichannel support, up to 20 rules, advanced analytics, SSO, and SCIM. Enterprise adds unlimited rules and macros, custom roles, and includes AI Copilot, QA, and CSAT tools. Each plan builds on the one before it.
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Vendor refund policy
Front subscriptions can be cancelled at any time. However, all monthly or annual payments are nonrefundable and cannot be credited toward future use, as outlined in the Front SaaS Services Agreement. In the event of early termination, the full upfront subscription fee for the selected period remains payable
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Front Support
Front provides dedicated support to help you get the most from the platform, from initial setup through ongoing operations.
Support Channels:
- Email: support@front.com
- Help Center: https://help.front.com
Availability: 24/5 support coverage (Monday through Friday, 24 hours a day)
Self-Service Resources: The Front Help Center provides detailed guides, FAQs, step-by-step tutorials, and best practices documentation to help users configure workflows, connect integrations, troubleshoot issues, and maximize platform value.
Getting Started: After subscribing through AWS Marketplace, our team can assist with channel connection, user provisioning, integration configuration, and workflow setup. Contact support@front.com for onboarding assistance or to request a refund.
For questions about plan features, billing through AWS Marketplace, or technical configuration, reach out to our support team at any time during business hours.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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