Zscaler ZIA & ZPA Essentials Elite Deployment by EpicCyber

Key Service Components 90 Day Deployment and Standardization Essential Elite (aka as Zscaler Essentails Plus) deployment projects are designed to expedite the deployment process while promoting adoption throughout the organization and integrating advanced features and functionality of Zscaler. By optimizing project tasks from initiation through production, this service minimizes time to value, allowing customers to achieve operational readiness rapidly.

Optimized Task Execution EpicCyber’s streamlined, hands-on-keyboard approach with a focus on user experience and organization-wide adoption strategies, include pilot testing and testing of key deployment milestones for success assurance.

Expert Guidance and Documentation Throughout the project, customers will benefit from best practice recommendations and receive comprehensive supporting documentation provided by the EpicCyber Services team. EpicCyber will document milestones, action items, critical deliverables, and the status of all meetings with an AI recorder, as well as transcription for future review as required.

Project Duration The service engagement term is 90 days, starting on the project kickoff date for this Deployment Essentials service with available service upgrades to allow for custom requirements and accelerated deployment timelines.

Customer Requirements & Scope Customer Responsibility: o Customer Designated, Primary Business Point of Contact (POC): A dedicated member of the customer team to coordinate meetings, team members, assign tasks, and action items. This is important to ensure the proper effort and continued engagement for success. o Customer Designated, Primary Technical POC: A dedicated member of the customer team with the appropriate technical knowledge as required to complete the Zscaler deployment without delays.

ZIA In-Scope Build Configurations o Baseline Template Policy o Best Practice SSL Inspection Rules o Client Connector Forwarding or PAC File Options o IDP Integration o URL Filter Rules o Tunnels o Pilot Testing o File Type Rules o Cloud App DLP for internet file websites (Poor man’s DLP) o Basic Reporting Setup Assistance o Tenancy Filtering o Posture Checking o Adv Cloud Sandbox o Custom DLP Engines and Policies (both Inline & Cloud API (CASB) DLP) o SIPA o NSS Setup (both On-prem and Cloud) o Advanced DNS and Firewall Rules o Cloud Browser Isolation o Private Service Edge o Smartphone/iPad Setup (managed by MDM) o Cloud Connector ZIA Out-Of-Scope o See the Master Scope Matrix for details ZPA In-Scope Build Configurations o IDP Integration o Client Connector Forwarding o Pilot Testing o SIPA o Browser Access o Cloud Log Streaming Setup o Private Service Edge o Privilege Remote Access o App Protection o Cloud Browser Isolation o Nano Log Streaming Service (on-prem collector) ZPA Out-Of-Scope o See the Master Scope Matrix for details

EpicCyber Operational Success Services Zscaler Deployment Extension: Every customer is unique and we offer flexibility for additional services to address requirements after the deployment engagement term. o Access to these additional services are economically priced as month-to-month or as annual contracts paid monthly. o These services will be quoted upon request through your EpicCyber Reseller or as an optional line item in the original quote. o This offering will extend the ongoing access to your EpicCyber specialized Zscaler personnel team.

EpicCyber Managed Services: o Upon completion, additional ongoing services, economically priced, are available in options that include month-to-month or to match the term of the Zscaler software subscription.