Sold by: Polimorphic
The AI Search and Chatbot by Polimorphic is an innovative solution designed to enhance customer service for municipal constituents. It efficiently directs residents to the right information every time, significantly reducing the number of calls staff receive. This AI-powered tool integrates seamlessly with online forms and CRM systems, empowering municipal staff to provide exceptional service 24/7.
Overview
Polimorphic's AI Search and Chatbot product is designed to revolutionize the way municipalities interact with their constituents. By integrating advanced AI features with a robust CRM system, this solution empowers municipal staff to deliver exceptional service around the clock. The AI Search tool allows for efficient processing of requests, ensuring that residents receive timely and accurate information. This leads to better customer service and major time savings for staff, as they can focus on more complex tasks rather than routine inquiries.
One of the standout features of the AI Search and Chatbot is its ease of implementation. With just 30 minutes required to set up, municipalities can quickly deploy this solution and start reaping the benefits. The system is designed to be intuitive and user-friendly, minimizing the learning curve for staff. Additionally, the product offers secure and controlled information management, ensuring that all data is handled with the utmost care and compliance with privacy standards.
Overall, Polimorphic's AI Search and Chatbot provides a seamless and efficient way for municipalities to enhance their service delivery. By leveraging this technology, cities and counties can improve constituent satisfaction, streamline operations, and maintain a high standard of service.
Highlights
- Enhanced Customer Service: The AI-powered search and chatbot ensure that residents are directed to the right information every time, leading to happier residents and less strain on staff resources.
- Efficiency and Time Savings: By reducing the number of calls staff need to handle, the AI system allows municipal employees to focus on more critical tasks, resulting in major time savings.
- 24/7 Service Availability: The integration of online forms and AI features into a CRM empowers a small but talented municipal staff to provide their residents with the best possible service around the clock.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Queries | Number of Questions and Answers | $0.20 |
Dimensions summary
This listing uses a single pricing dimension: Queries (Requests), which counts the questions and answers the AI search and chat tool handles. You buy under a contract, and your cost scales with the volume of queries your residents generate. There are no separate tiers or instance sizes to choose from here. The AI search and chat serves residents by answering questions and guiding them to information. Because pricing ties to query volume, your spend reflects how much the tool is used across your agency's channels.
Top-of-mind questions for buyers
A query is one question-and-answer exchange handled by the AI search and chat tool. When a resident asks a question and the tool responds, that counts toward your query total. Charges scale with the total number of these exchanges across your agency's channels.
Yes. Your spend ties directly to query volume. When residents send more questions, for example during predictable seasonal peaks, your query count rises and cost follows. During quieter periods, fewer queries mean lower usage against your contract.
Queries cover the AI search and chat that answers resident questions and guides them to information. The tool supports 75+ languages and footnotes answers from your own sources. It works across website chat and search channels serving residents around the clock.
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Vendor support
Email: support@polimorphic.com
Buyers will have a dedicated Client Success Manager (CSM) that will help with implementation and ongoing support.
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Similar products
Polimorphic's CRM and workflow product offers a comprehensive solution for managing citizen interactions and streamlining internal processes. With features like detailed interaction logging, communication tracking, and report generation, it enhances customer service and operational efficiency. The system also supports multilingual integration and AI-driven workflows, ensuring accessibility and improved processing of requests.
Polimorphic's Voice AI offers human-like interactions that enhance customer service by guiding constituents through applications and processes with ease. It is designed to provide personalized service and efficient information delivery, significantly reducing time spent on phone calls for staff. The system can be deployed in just 30 minutes, ensuring secure and controlled information management for long-term benefits.
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