Sold by: PolimorphicÂ
Polimorphic's Voice AI offers human-like interactions that enhance customer service by guiding constituents through applications and processes with ease. It is designed to provide personalized service and efficient information delivery, significantly reducing time spent on phone calls for staff. The system can be deployed in just 30 minutes, ensuring secure and controlled information management for long-term benefits.
Overview
Polimorphic's AI Voice product is designed to revolutionize constituent interactions by providing 24/7 instant access to information and services. This advanced system utilizes natural language processing to deliver human-like interactions, transcending traditional call routing and Q/A systems. It ensures that residents can receive assistance at any time, enhancing accessibility and efficiency in public sector operations. The AI Voice product is equipped with multilingual capabilities, allowing residents to communicate in their preferred language, thereby broadening the reach and inclusivity of municipal services.
One of the standout features of Polimorphic's AI Voice product is its ability to deploy in minutes, offering long-term benefits with minimal initial setup time. This ease of deployment means that municipalities can quickly integrate the system into their existing infrastructure, leading to significant time savings for staff and more efficient processing of requests. The product also provides secure, controlled information, ensuring that all interactions are handled with the utmost confidentiality and integrity.
By implementing Polimorphic's AI Voice product, government entities can expect to see improvements in customer service for their constituents. The system not only guides users through applications and processes but also offers personalized service, enhancing the overall experience for both residents and staff. This innovative solution is a testament to Polimorphic's commitment to elevating efficiency, automation, and resident service in the public sector.
Highlights
- Better Customer Service: The Voice AI provides personalized service and guides constituents through applications and processes, enhancing the overall customer experience.
- Major Time Savings: By handling routine inquiries and support tickets, the Voice AI allows staff to focus on more complex issues, significantly reducing time spent on the phone.
- Efficient Processing: With seamless CRM integration, the Voice AI taps into customer data to deliver efficient and human-like interactions, improving the processing of requests.
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Calls | Number of phone calls | $2.00 |
Vendor refund policy
Polimorphic does not offer refunds but allows contracts to be cancelled at the end of the term.
Legal
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
Email: support@polimorphic.comÂ
Polimorphic provides a dedicated client success manager (CSM) who handles implementation and ongoing support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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