Everlaw SaaS ediscovery solution (FedRAMP, GovCloud)

Our office primarily uses it for email review. We review and process emails, run keyword searches, and use relevant documents to support our office's audits.

Our office did not previously have a document review tool. Before Everlaw , our audit team would manually review PDFs of emails provided by the auditee based on keywords and/or date ranges.

With Everlaw , the process is much more collaborative and efficient. We can run searches over entire mailboxes without continually requesting additional batches of emails from the auditee.

We rely heavily on the search term report, which shows how documents are distributed across selected keywords. This helps us determine if a keyword produces too many results, indicating it might be too broad. By analyzing the search term report, we can refine our keywords to make our review process more focused and effective.

The support team is open to suggestions. They regularly release updates, often monthly, which include new features and improvements. They’re proactive about upgrades and frequently consider and implement user suggestions.

I have been using Everlaw for three and a half years.

It handles processing and extracting information from mailboxes quite well. The speed is comparable to other tools I’ve used. 

It's pretty great for handling everything we need. Like most tools, the cost increases with the amount of data you store. The more data you add, the higher the cost. Essentially, the cost scales with your usage.

The support team is very responsive to tickets outside regular business hours. While response times may be slower after hours, they promptly address issues. The only downtime occurs during planned maintenance, which they notify you about in advance. These maintenance windows usually last no more than 30 minutes to an hour and are typically scheduled outside of regular business hours, like at midnight, so they minimally impact most users.

Positive

I've used a few document review tools, and while Relativity  is known as the industry gold standard, it's also one of the most expensive options. Our office chose Everlaw because it offers many of the same features as Relativity  at a lower cost. Everlaw's user interface is much more user-friendly than Relativity's. Thanks to its helpful tooltips, it's easier for people with limited eDiscovery  experience to navigate.

In contrast, Relativity often requires more extensive training. For our small office, which has fewer than 200 people, Relativity's costs can be prohibitive, and our office needs to be conscious of how we spend taxpayer dollars. Everlaw has been a great, cost-effective tool for our email reviews. While it may not have all the advanced features of Relativity, it's continually improving and adding new features.

There’s no real setup involved since it’s a web application. 

Once you sign the contract and they create an account for you, you can start using it immediately. It’s quite easy to get started.

Overall, I rate the solution an eight out of ten.

I have a higher certification in Everlaw for managerial organization. We use Everlaw for everything, like processing documents, creating STRs, promoting documents, and using analytics. I support our review team with all these tasks in Everlaw.

The product is very user-friendly. When new employees join, they find Everlaw the easiest to learn among our different eDiscovery tools, such as Relativity, Canopy, and Nuix. It's simple to use, even for third-party uploads. Their support team is very good and resolves issues quickly. Everlaw is fast and accurate in processing. Producing documents is easy - we create and use a protocol for future productions. Processing errors in Everlaw can't be fixed, which is efficient.

We use the tool specifically for unitization in many projects. It's very easy for reviewers to use. Everlaw is improving daily, introducing new features like analytics and AI. Analytics in Everlaw runs by default when we process anything. We used AI to train the system for review in a project with five million records.

I think Everlaw's predictive coding tools are good. It's an AI feature that provides responsive documents. We train the model with 50 responsive or 50 non-responsive documents, and it uses that to pull out responsive documents and exclude non-responsive ones for reviewers. This is a great feature of the tool.

Everlaw could be less choosy about accepting control numbers for third-party loads. When uploading third-party loads, it currently needs two mandatory fields (like within date or end date or page count). I think the control number should be the only required field. Everlaw isn't used for Data Breach projects. For normal eDiscovery, we can use Everlaw, but most clients prefer Relativity.

The solution is doing well currently and doesn't need to improve much. However, to get more customers, they should lower their prices.

I have been using the product since 2017. 

I rate the solution's stability an eight out of ten. 

In my organization, more than 150 reviewers use Everlaw for various projects. We create user accounts as needed but only provide access to relevant data. The tool is scalable, and I rate it an eight out of ten. 

The tool is on the cloud. The deployment is straightforward and takes about a day. It does regular maintenance.

The tool's pricing is higher than that of other tools. Other tools offer bundle rates, but Everlaw charges per GB, which is more expensive. It doesn't charge for users; it only charges for hosting.

I would recommend Everlaw to others because it's easy for reviewers to use. The analytics are included by default, and the user license makes it easy for reviewers to access. Projects can be done efficiently, and it's easy for managers to track client review status and billing. I rate it a nine out of ten. 

Our use cases are for typical law firm functions, mainly litigation. We used it a bit for master transfers and some HR tasks, but primarily for general law firm litigation work.

In Everlaw, you can add related items within a search to a search component, allowing you to build and expand your search incrementally. For example, you can start with an initial search, add related items, and then continue adding more related items to the entire search. Another thing about Everlaw is its speed. It loads quickly, whether it's images or documents.

From an admin perspective, Everlaw automates many tasks. However, the challenge arises when you need more customization. For instance, Everlaw automatically handles email threading, which is beneficial. But, if you need multiple email thread sets, you can't achieve this without additional work. Essentially, while Everlaw automates many processes, if its automated solutions don't fully meet your needs, you're somewhat limited in customization options.

The challenge with Everlaw is that any improvements would likely deviate from its core design philosophy. Everlaw is designed to be quick and easy to get up and running with, much like a basic model car that fulfills your essential needs without allowing for many extras. You don't need to know how to drive a manual. It does 80% of what you need efficiently, but when it comes to the remaining 20%, it can be either impossible or very challenging to accomplish.

I have been using Everlaw for two years.

Everlaw took three years to introduce 'shared search'.

I rate the solution's stability an eight out of

The support was pretty good. They knew the product well, which was helpful for a new user. Their limitations became apparent when a requested feature was not supported. They would then escalate the issue to engineering, and the tool simply couldn’t do what was needed.

As a client, I didn’t understand that we could influence their development process. There was no transparency about the status of feature requests. It was challenging to get them to reconsider their pre-determined engineering priorities.

Neutral

The initial setup is easy.

It is expensive.

Overall, I rate the solution a four out of ten.