Sold by: KMS Lighthouse
Deployed on AWS
Forrester Top 3 Leader in enterprise knowledge management. KMS Lighthouse delivers AI-powered, patented search to reduce handling time by 18% and cut agent training time by 75%.
4.5
Overview
KMS Lighthouse Enterprise Knowledge Management
KMS Lighthouse is an AI-powered knowledge management platform recognized by Forrester Wave as a Top 3 Leader shaping the future of enterprise knowledge management. Named a Cool Vendor by Gartner and a KMWorld Trendsetting Product, KMS Lighthouse eliminates knowledge silos and delivers real-time access to accurate, consistent information - empowering employees, agents, and customers across every service and sales channel.
Proven Business Outcomes
Organizations using KMS Lighthouse achieve measurable results across their operations:
- 18% reduction in call center average handling time
- 25% reduction in digital channel handling time
- 75% reduction in new staff training time
- Up to 70% fewer errors in customer-facing interactions
- 269% ROI on knowledge management investment
Why Organizations Choose KMS Lighthouse
Patented AI-Powered Search: KMS Lighthouse's patented search functionality enables instant information retrieval, helping contact center agents resolve customer issues faster without escalation. Agents receive the right answer during live interactions, improving first-contact resolution rates and reducing average handling time by 18%.
Eliminate Knowledge Silos: Centralize enterprise knowledge into a single, authoritative source. Teams across departments access the same accurate information, ensuring consistent customer interactions regardless of channel or agent.
Accelerate Agent Onboarding: New agents reach proficiency 75% faster with intuitive access to organized, searchable knowledge. The platform's clarity and ease of use dramatically reduce the learning curve for frontline staff.
Real-Time Content Management: Business administrators manage the full solution using a no-code approach. Knowledge content is easy to update, collaborate on, share, and gather feedback on in real-time - keeping your knowledge base current without IT dependency.
Key Capabilities
- AI-Powered Search - Patented technology delivers instant, accurate answers across your entire knowledge base
- No-Code Administration - Business users create, update, and manage content without developer resources
- Omnichannel Delivery - Serve consistent knowledge across contact centers, self-service portals, chatbots, and internal teams
- Named Integrations - Pre-built connectors for Amazon Connect, Salesforce, Genesys, Zendesk, Freshworks, Dynamics 365, Microsoft Teams, and OpenAI - embedding knowledge directly into agent workflows
- Collaboration and Feedback - Enable teams to contribute, review, and improve knowledge content continuously
- Analytics and Governance - Identify knowledge gaps, track usage, and address risks with built-in reporting
Security and Compliance
KMS Lighthouse is SOC 2 certified, supporting the security requirements of organizations in highly regulated industries. The platform is available in any AWS region worldwide, with no specific regional restrictions on data residency - giving enterprises flexibility to meet local data governance requirements.
How It Works: Contact Center Use Case
A customer calls with a complex billing question. The contact center agent searches KMS Lighthouse directly within Amazon Connect, Salesforce, or Genesys. The patented search engine instantly surfaces the most relevant, up-to-date answer. The agent resolves the issue on the first contact - no escalation, no hold time, no inconsistent information. Meanwhile, managers use analytics to identify trending questions and proactively fill knowledge gaps before they impact service quality.
Trusted by Global Enterprises
KMS Lighthouse is adopted by leading global brands operating in highly regulated industries, including Bank of America, Toyota Finance, GE Healthcare, DHL, AIG, and Orange. Consulting partners Deloitte and TTEC support enterprise deployments at scale across thousands of agents and multiple channels.
Getting Started
To explore how KMS Lighthouse can transform your knowledge management operations, visit https://www.kmslh.com to request a personalized demo or consultation. Our team will work with you to understand your specific use case and guide you through evaluation and deployment.
Highlights
- AI-Powered Patented Search With Proven Results: KMS Lighthouse uses patented search technology to deliver instant, accurate answers across all service and sales channels. Customers achieve an 18% reduction in call center average handling time, a 25% reduction in digital channel handling time, and up to 70% fewer errors. The platform automatically detects knowledge gaps and surfaces analytics so teams can identify and address content risks before they impact customers.
- No-Code Administration and Rapid Deployment: Business administrators manage the full platform using a no-code approach, reducing IT dependency and enabling faster content updates. Knowledge is easy to update, collaborate on, share, and provide feedback on in real-time. Deployment takes as few as 30 days compared to a typical six-month timeline.
- Enterprise-Proven and Industry-Recognized: Trusted by Bank of America, Toyota Finance, GE Healthcare, DHL, AIG, and Orange, with a 269% ROI and 75% reduction in new staff training time. Named a Forrester Wave Top 3 Leader, Gartner Cool Vendor, and KMWorld Trendsetting Product. SOC 2 certified. Consulting partners Deloitte and TTEC support implementations worldwide, and a dedicated customer success team ensures successful adoption.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
KMS Lighthouse Named Users | Annual Subscription for a Bundle of 100 Registered Named Users | $40,000.00 |
Dimensions summary
This listing uses a single pricing dimension based on named users. You buy access in bundles of 100 registered named users. Each bundle is an annual subscription, so you commit for a 12-month term. Pricing scales by adding more bundles as your user count grows. A named user is a specific person granted access, counted individually. There are no separate tiers, instance sizes, or usage-based add-ons to choose from. To expand coverage, you add bundles rather than switching to a different plan.
Top-of-mind questions for buyers
A named user is a specific individual granted access to the platform, counted per person. Each registered account uses one seat from your bundle, regardless of how often that person logs in. Named users are tracked individually, not shared or pooled across your team.
You add another bundle of 100 registered named users to cover the additional people. Bundles stack, so each new bundle extends your total capacity in blocks of 100. You do not switch to a different plan; you buy more bundles as your team grows.
Your named users can access knowledge across the call center, service desk, website, mobile app, and chat from one authored source. The platform also connects to common customer support, CRM, and collaboration tools. These capabilities come with the named user subscription rather than as separate priced add-ons.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
KMS Lighthouse is a trusted strategic knowledge management partner providing comprehensive support throughout implementation and ongoing operations. The platform is SOC 2 certified.
Implementation Support
Every deployment includes a dedicated customer success team, project management resources, and subject matter experts to ensure a successful rollout. KMS Lighthouse uses a no-code approach that enables business administrators to manage the full solution, reducing IT dependency during setup and ongoing operations. Deployments can be completed in as few as 30 days.
Ongoing Technical Support
KMS Lighthouse provides 24-hour telephone hotline support for critical issues, ensuring urgent problems are addressed promptly. A managed ticketing system allows customers to report problems, track progress, and view resolutions. Customers have full visibility into reported issues and their current status.
Integrations
The platform integrates with Amazon Connect, Salesforce, Genesys, Zendesk, Freshworks, Dynamics 365, Microsoft Teams, and OpenAI.
Contact Information
For support inquiries, reach the KMS Lighthouse support team at: support@kmslh.com
Product Updates
The platform is frequently updated with new features and improvements. The customer success team works in partnership with each customer on their specific use cases to ensure ongoing value.
For questions about getting started, troubleshooting, or account management, contact the support team via the email address above or through the managed ticketing system.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Joy D.
AI-Powered Search and Intuitive Knowledge Management That Boosts Support Efficiency
Reviewed on Jul 23, 2026
Review provided by G2
What do you like best about the product?
KMS Lighthouse stands out for its AI-powered search, intuitive knowledge management, and fast access to accurate information. It helps support teams resolve customer issues more efficiently while maintaining consistent, well-governed knowledge across the organization.
What do you dislike about the product?
The initial learning curve can be a bit steep due to the platform's extensive capabilities. More prebuilt templates and simplified setup for advanced features would make onboarding even smoother.
What problems is the product solving and how is that benefiting you?
KMS Lighthouse centralizes enterprise knowledge and helps agents quickly find accurate answers through AI-powered search. This improves first-contact resolution, reduces handling time, speeds up onboarding, and ensures consistent customer responses while simplifying knowledge management and governance.
Computer & Network Security
KMS Feedback
Reviewed on Mar 28, 2023
Review provided by G2
What do you like best about the product?
Easy to handle, multiple instance and can handle multiple articles easily
What do you dislike about the product?
UI needs a little more admin friendly missing important reports
What problems is the product solving and how is that benefiting you?
KMS was able to handle customer and agent facing instance for us. And was able to identify article in different languages
Eloise L.
Introduction to KMS lighthouse
Reviewed on Feb 01, 2023
Review provided by G2
What do you like best about the product?
We have been using Lighthouse for over half a year now and we all appreciate its clarity and ease of use. We were able to add in whichever information could be needed in a very neat and clear way.
What do you dislike about the product?
We are still learning how to use it to the best of its capacity so we have not found anything negative to say about it but will make sure to update our review if we ever do!
What problems is the product solving and how is that benefiting you?
KMS Lighthouse allows our company to have all processes and training centralized in one spot, which allows for an easy way to find any resources needed. Our customer service department has flourished since the use of KMS and we look forward to using it to its full capacity in every department.
Ähren L.
Very useful tool.
Reviewed on Jul 06, 2022
Review provided by G2
What do you like best about the product?
I like that it makes finding information quick and simple.
What do you dislike about the product?
I dislike that I have to reopen the tab everytime I need to log in.
What problems is the product solving and how is that benefiting you?
KMS Lighthouse has solved our agent knowledge centre issues, which has improved customer response times and overall customer experience.
Financial Services
A bit rigid but overall a powerful tool
Reviewed on Jun 15, 2022
Review provided by G2
What do you like best about the product?
Very much an empty slate that you can design to fit the needs of your company. With enough prep, you can use this for your entire knowledge base needs, with a good amount of interactivity.
What do you dislike about the product?
The platform is a bit more rigid than other products we've used in the past. Not a deal-breaker, but it takes some time to fully learn the tools and how best to utilize them.
What problems is the product solving and how is that benefiting you?
We needed a knowledge base that would grow with the company and one that provided enough interactivity that it would promote learning for every type of learner.