ZCX SuccessLine for Zoom Contact Centre & Zoom Virtual Agent

Acceleraate ZCX SuccessLine: Expert guidance to unlock the full potential of your Zoom CX solutions

ZCX SuccessLine is a consultancy managed service brought to you by Acceleraate, trusted leaders in Zoom CX implementation, optimisation and enablement. With years of experience helping businesses thrive with Zoom’s cutting-edge solutions, Acceleraate specialises in guiding organisations to achieve maximum value and efficiency from their Zoom Contact Centre and Zoom Virtual Agent implementations.

With ZCX SuccessLine, you gain access to support and expertise when you need it, helping your organisation achieve seamless operations, optimised configuration, and the confidence to excel in delivering exceptional customer experiences. From guidance and walkthroughs, to Q&A and troubleshooting your Customer Enablement Specialist is there to ensure you succeed with Zoom CX.

What's included?

*** Expert-Led Support - Your dedicated, experienced, and Zoom-certified Customer Enablement Specialist provides the insights and answers you need, covering ZCC features, configurations, and best practices.**

• Monthly Success Meetings - A structured 1-hour session every month ensures you stay on track to meet your goals, address challenges, and make the most of new features.
• Guidance & Walkthroughs - From step-by-step guidance to "How-to" demos, ZCX SuccessLine ensures you’re never left guessing when navigating updates or features.
• Q&A and Troubleshooting - Troubleshooting guidance and configuration walkthroughs are just a chat away, via your dedicated Zoom Team Chat channel for ZCX SuccessLine requests.