Sold by: Miri InfotechÂ
Deployed on AWS
AWS Free Tier
This product has charges associated with it for seller support and pre-configured Product.Zammad is an open-source, web-based ticketing system developed to help organizations manage customer support and IT service requests efficiently. Designed with usability and performance in mind, Zammad provides a modern, intuitive interface and supports multi-channel communication, including email, chat, phone, Twitter, and Facebook.
Overview
This is a repackaged open source product wherein additional charges lies for pre-configured product.Zammad provides a modern, intuitive interface and supports multi-channel communication, including email, chat, phone, Twitter, and Facebook. Running seamlessly on Ubuntu, Zammad enables support teams to handle tickets, automate workflows, and collaborate effectively. It offers features such as:
Ticket Management with customizable workflows and statuses
Multi-Channel Support: Integrates with email, chat, social media, and phone systems
User Roles and Permissions for fine-grained access control
Full-Text Search powered by Elasticsearch
Audit Trails and Logging for compliance and accountability
Knowledge Base Integration to reduce support load
REST API for automation and third-party integration
LDAP/Active Directory Integration for user management
Real-Time Updates with WebSockets
Responsive UI for desktop and mobile use
Zammad supports secure deployment with HTTPS, offers regular updates, and can scale with your organization's needs. It's ideal for use by IT departments, customer service teams, and managed service providers (MSPs).
Highlights
- Ticket Management with customizable workflows and statuses
- Full-Text Search powered by Elasticsearch
- Audit Trails and Logging for compliance and accountability
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04 LTS
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
t2.medium Recommended | $0.05 |
t2.micro AWS Free Tier | $0.05 |
t3.micro AWS Free Tier | $0.05 |
m5n.large | $0.08 |
t2.xlarge | $0.05 |
m4.4xlarge | $0.05 |
t2.small | $0.05 |
m4.large | $0.08 |
m5.large | $0.08 |
t3a.small | $0.05 |
Vendor refund policy
No Refund Policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
first release
Additional details
Usage instructions
Support
Vendor support
All your queries are important to us. Please feel free to connect. 24X7 support provided for all the customers. We are happy to help you
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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