Sold by: BlackBerry
BlackBerry® AtHoc® is an industry-leading critical event management (CEM) and crisis communications solution that combines a secure emergency notification system with incident response tools and capabilities so you can quickly deploy your response teams and enable them to better prepare for, respond to, and recover from critical events faster.
Overview
The world today operates in a constant state of crisis, where every moment counts. Keeping people safe and rapidly restoring operations post-incident requires a trusted critical event management platform. BlackBerry® AtHoc® CEM unifies command, communication, and control capabilities in one flexible, government-grade solution for secure and reliable critical event management at any scale.
AtHoc provides:
Independent, secure communication: AtHoc two-way messaging and channels remain available to maintain response coordination, even if primary systems fails.
Centralized command center: One dashboard provides shared visibility and a single source of truth for leadership and response teams speeding response times within the critical golden five-minute window.
Regulatory compliance: Comprehensive audit trails, reports, and controls simplify and satisfy strict transparency and record-keeping demands.
Rapid activation: AtHoc cuts activation times down to less than five minutes through automated templates, aided by AI-powered cyberthreat detection.
Multi-channel alerting: Reach all stakeholders simultaneously through text, phone, email, social media, and more. Geo-targeting enabled.
Inter-agency collaboration: AtHoc® Connect empowers information-sharing between governments, emergency services, and other partners for coordinated responses.
Scalability: Whether serving a small town or large metropolis, AtHoc can scale to meet the needs of jurisdictions of any size, through flexible licensing and hosting options.
The AtHoc interoperability, scalability and security measures have led to its selection by highly demanding defense and commercial organizations including the US Air Force, US Army, US Navy, US Coast Guard, US Department of Veterans Affairs, Microsoft, and Contra Costa County. AtHoc is used by federal, state and local governments as well as public safety, law enforcement agencies and schools.
BlackBerry AtHoc has achieved FedRAMP High Authorization from the Joint Authorization Board (JAB). This achievement further demonstrates the BlackBerry commitment to data security and operational resilience for government agencies and critical infrastructure.
For bespoke pricing contact our Sales team - athocinfo@blackberry.com
Highlights
- Integrates with FEMA Integrated Public Alert & Warning System (IPAWS) and the Canadian National Public Alerting System (NAAD).
- FedRAMP High Authorization from the Joint Authorization Board (JAB) and StateRAMP authorized.
- Two-way communication across 19 languages, Geo-targeting and live mapping, Mass device integration (sirens, digital signs), Real-time response tracking and Seamless partner organization alerts.
Details
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Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
AtHoc Enterprise | Voice, SMS, Email, Mobile + pre-paid communication cost - 500 Users | $6,840.00 |
Operational Data Plan | Alert services | $1,000.00 |
Vendor refund policy
Contact for more information
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
https://www.blackberry.com/us/en/support/programs/program-descriptions AtHoc Sales email: athocinfo@blackberry.com , Phone: 1-888-462-8462
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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3 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Tanvy A.
Best Emergency and Event Management Solution
Reviewed on Nov 27, 2024
Review provided by G2
What do you like best about the product?
What I like best about BlackBerry Athoc is its ability to provide real time, secure and reliable communication during emergencies
What do you dislike about the product?
I dislike the complexity involved in the setup of the Athoc as well as the cost required for this software
What problems is the product solving and how is that benefiting you?
BlackBerry Athoc is solving the problem of communicating during emergencies and providing information about the emergency. It has helped me during my time at BlackBerry where I wrote about this app
Government Administration
AtHoc Alert Review
Reviewed on Mar 03, 2019
Review provided by G2
What do you like best about the product?
It works fast and alerts the entire installation quickly. The pop up is obvious to see and it alerts people about what is going on. It is easy to generate different alerts for different situations and we have had no issues with the system,
What do you dislike about the product?
Sometimes it can freeze or bug out on a computer. However, it is probably due to the DOD network being slow. Overall, there is not much to dislike about this system.
What problems is the product solving and how is that benefiting you?
It allows the installation to alert employees quickly on disasters or weather related alerts. Overall, it is a fast system great for command and control and getting important information out quickly.
Recommendations to others considering the product:
None.
Defense & Space
AtHoc Alert
Reviewed on Jan 30, 2017
Review provided by G2
What do you like best about the product?
It can give real time updates anytime of the day or night.
What do you dislike about the product?
I am only a user of this product and it meets all of my needs.
What problems is the product solving and how is that benefiting you?
It can reach all employees who are signed up to receive notifications.