Sold by: Concentrix
iX Hello is an award-winning platform for building and deploying cutting-edge AI at enterprise scale and security. Launch AI agents that delight your customers and AI assistants that super-charge your employees. Our no-code platform enables successful brands to transform customer experience faster and more effectively than previously possible. If you can imagine it, you can build it in iX Hello.
Overview
iX Hello Features
Need a conversational AI agent that can talk with your customers on the phone or on the web, speaks dozens of languages, and is regulatory compliant?
What about an assistant that helps your teams compose emails that are always on brand?
Or maybe you have another business need that can be solved with AI?
This is what iX Hello does. It is an enterprise-grade agent-building platform. Some of the most successful brands in the world work faster and connect with their customers more effectively: thanks to AI assistants and agents created in iX Hello.
Capabilities at a Glance
- Deployable on the web, mobile app, phone, SMS, or WhatsApp
- Interact with customers via text or voice
- Buildable from templates or from scratch with no coding required
- Trainable to your custom requirements, brand voice, rules, etc.
- LLM-agnostic. Choose the model that works best for you
- Integrates with your CCaaS provider
- Integrates with multiple data sources and CRMs
Enterprise Security and Privacy
- Single-Sign On
- Role-based access
- Your data does not train LLMs
- PII Redaction
- Data Encryption
- Domain Access Control
- Compliance - GDPR
- Compliance - HIPAA
- Compliance - ISO 27001
- Compliance - ISO 42001
- Compliance - PCI
Highlights
- Enterprise Integration: Connects with major enterprise systems such as Amazon Connect to leverage organizational data and optimize operations.
- Pre-Trained and Customizable Assistants: Offers a catalog of pre-trained Assistants for various use cases and the ability for Concentrix professionals to help design bespoke solutions with the iX Hello Design Studio.
- Multi-Channel Accessibility: Accessible through webchat, SMS, and voice, ensuring flexibility and reach for diverse user interactions.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Seats | Number of available seats | $150,000.00 |
StdUsersPerMo | Standard Users Per Month | $50.00 |
Dimensions summary
iX Hello uses a contract pricing model with two dimensions you pay for. The Seats dimension counts the number of available seats you provision. The Standard Users Per Month dimension counts standard users on a monthly basis. These are two independent units, not tiers. You scale each based on how many seats and monthly users your deployment needs. Because this is a contract, you commit to a set quantity for the agreed term. The AI assistant platform itself is the same under both units.
Top-of-mind questions for buyers
The Seats dimension counts provisioned seats you make available in your deployment. The Standard Users Per Month dimension counts standard users on a monthly basis. Seats reflect capacity you set aside, while monthly users reflect active standard usage during the billing period.
Both dimensions bill independently and appear on the same invoice. You pay for the number of seats you provision and for standard users each month. Neither replaces the other. Your total reflects both the seat capacity and the monthly standard user count you commit to under the contract.
The assistants engage across webchat, SMS, voice, smart devices, and mobile apps. They connect with major enterprise systems and support hybrid cloud environments. These capabilities apply to the platform itself and do not change the two pricing units you pay for.
www.concentrix.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Email support available at ix_hello_support@concentrix.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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