Overview
ARI represents a sophisticated web-based case and resource management system designed to enhance operational efficiency through advanced data management practices. By leveraging cutting-edge analysis techniques, ARI identifies opportunities for process optimization, ensuring heightened effectiveness across various functions. This system is characterized by its exceptional adaptability, offering a highly customizable framework tailored to meet specific client requirements. Whether the need is for simplicity or complexity, ARI's modular architecture allows for a scalable solution, encompassing a range of tools and modules to address the nuanced demands of government operations. It is engineered to navigate the intricate landscape of official procedures, with a focus on streamlining and unifying these processes for improved coherence and ease of use. At its core, ARI employs a modular structure to cater to the diverse needs inherent in administrative management. This approach not only facilitates adaptability but also ensures that the system remains responsive to the evolving demands of institutional governance. With a proven track record, shaped by years of refinement and customization to align with institutional requirements, ARI stands as a cornerstone for operational excellence. It significantly enhances daily operational capabilities, fostering increased efficiency and effectiveness within institutional frameworks. ARI transcends the conventional boundaries of administrative tools and databases by offering a comprehensive integration of institutional procedures. It delivers a seamless, efficient, and user-friendly experience for both officials and the public alike, embodying transparency and efficiency at every level. Moreover, ARI is a dynamic solution that progresses in tandem with the growth and changing needs of the institution. It continually adapts and evolves, offering timely and effective responses to contemporary challenges. ARI is not just a tool; it is a strategic partner in fostering institutional resilience and agility in the face of changing demands.
Highlights
- Document Manager: Allows you to create, save and store documents or images in private or shared files.
- Public Portal: It allows users to carry out procedures, payments, requests, complaints, claims and suggestions from the comfort of their home or mobile phone.
- Bank Integrations: Ari Bank is our system for banking and payment processor integrations
Details
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Support
Vendor support
Our software offering is supported by a robust and efficient technical support system designed to address and resolve issues swiftly and effectively. When a client encounters a problem, they are immediately connected to one of our dedicated Support Specialists who are on duty to assist. The client will then describe the issue to the Support Specialist, providing all necessary details such as screenshots and error descriptions to ensure a clear understanding of the problem. With this information, the Support Specialist will initiate an "electronic ticket" within our internal support system, which serves as a record for case management and a knowledge base for future reference.
The Support Specialist will consult our comprehensive support case knowledge base to determine if the issue has been previously encountered and resolved. If a solution is readily available, it is promptly applied, and the client is informed of the successful resolution. However, should the problem be unique or require further investigation, the case is escalated to our Level 2 Support Group. This group takes over the case, working diligently to find a resolution while keeping the client informed of progress until a resolution is achieved.
To facilitate these processes, we offer a ticket-based system accessible to clients for submitting support requests. This system ensures that all inquiries are logged and tracked through to resolution. For urgent issues, such as system outages or severe failures, clients have access to a dedicated telephone line and chat for immediate assistance. For support assistence the contacts are: Email: sop.ari.panama@grupotx.com Telephone: +5073010430
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