WatchGuard CloudDR helps MSPs discover shadow IT, detect misconfigurations, and stop identity threats across Microsoft 365, Google Workspace, and 40+ SaaS apps from one agentless platform.
Stop Cloud Risk Where It Starts - Before It Becomes an Incident
Most breaches do not come from hackers breaking in. They come from things you do not know exist - settings you never meant to leave open and trusted accounts that are stolen or abused. Microsoft 365, Google Workspace, Salesforce, and dozens of AI and SaaS applications are now the primary target for credential theft, misconfiguration exploitation, and shadow IT abuse. Traditional endpoint and network security tools lack visibility into what happens within these environments after access is granted.
WatchGuard Cloud Detection and Response (CloudDR) continuously discovers hidden cloud apps, locks down risky configurations, and stops identity misuse - so attackers lose their easiest path to an attack. Built on an AI-native, agentless platform that delivers continuous visibility, detection, and automated response across SaaS and cloud environments, CloudDR is purpose-built for MSPs and the customers they protect.
A free trial is available - start protecting cloud apps today and see results across your customer environments.
Key Capabilities
Shadow IT and Shadow AI Discovery
Discovers all cloud applications and OAuth-connected integrations across the organization, including AI tools. A single discovery scan can reveal 40, 50, or even 60+ applications connected to a customer environment without anyone's knowledge or approval. Identifies which apps carry risk and enforces application use policies.
Identity Threat Detection and Response (ITDR)
Monitors user and account behavior across SaaS platforms. Detects compromised accounts, MFA bypass, impossible travel, session token abuse, and suspicious activity from dormant or over-privileged accounts. Automatically revokes access or enforces controls in real time.
SaaS Posture Management
Continuously monitors cloud application configurations against security best practices. Detects risky settings, over-permissive sharing, and configuration drift - and remediates automatically.
Automated Remediation
Bulk remediation across all environments eliminates manual review cycles. Issues are fixed continuously, not discovered weeks later during a periodic audit.
Compliance Visibility
Hundreds of pre-configured policies map to CIS Controls, NIST CSF, and SOC 2. Built-in reporting delivers audit-ready evidence without manual assembly.
40+ Supported Cloud Applications
WatchGuard CloudDR supports more than 40 applications with new integrations added continuously. Supported platforms include Microsoft 365, Google Workspace, Salesforce, EntraID, Okta, Slack, Zoom, Dropbox, Box, GitHub, GitLab, ServiceNow, Atlassian Jira, Confluence, OpenAI, Duo, JumpCloud, OneLogin, HubSpot, Monday.com, Zendesk, SharePoint, Teams, DocuSign, Datadog, MongoDB, and more.
How It Works
WatchGuard CloudDR integrates directly with SaaS platforms using deep, agentless API connections. There is no software to install, no agent to deploy, and no performance impact on end-user devices. Once connected, CloudDR continuously evaluates configurations, monitors activity, and enforces security best practices automatically. Deployment across a customer environment typically takes minutes.
Built for MSP Growth
MSP-First Architecture: Multi-tenant from the ground up with centralized visibility, standardized policies, and multi-tenant workflows - not retrofitted from an enterprise product.
MSP-Scale Operations: Manage risk across every customer from a single pane of glass. Demonstrate security value through built-in reporting and easily add CloudDR to existing or new managed security bundles.
SMB-Ready Cloud Protection: Add cloud application security to existing endpoint, network, and identity protection bundles without enterprise complexity.
Why WatchGuard CloudDR?
Unified Coverage: Covers shadow IT, misconfigurations, and identity threats together in one platform - eliminating tool sprawl, disconnected views, and operational complexity.
Actionable by Design: Delivers clear, actionable insights - what is wrong, why it matters, and how to fix it - with built-in bulk remediation and automation.
Agentless Deployment: Connects directly to SaaS APIs for immediate time-to-value with no software to install and no performance impact.
Immediate Client Conversations: Run a single Shadow IT discovery scan and walk into your next client meeting with a list of unknown applications connected to their environment. The conversation sells itself.
About WatchGuard
WatchGuard Technologies is a global leader in unified cybersecurity, purpose-built for managed service providers. For more than 30 years, WatchGuard has defined how MSPs deliver security at scale. Trusted by more than 25,000 MSPs protecting over 1.5 million customers worldwide, WatchGuard enables partners to deliver strong, measurable security outcomes across the globe.
Highlights
Unified Cloud App Security Platform: WatchGuard CloudDR is the only solution that unifies Shadow IT discovery, SaaS posture management, and identity threat detection and response (ITDR) in a single platform. It continuously monitors configurations against CIS Controls, NIST CSF, and SOC 2 policies, detects compromised accounts and MFA bypass in real time, and discovers all OAuth-connected apps and AI tools across your customers' environments.
Automated Remediation and Agentless Deployment: CloudDR replaces manual security reviews with guided, automated, and bulk remediation actions across all customer tenants. It connects directly to SaaS APIs with no software to install and no performance impact on end-user devices - typically deployed across a customer environment in minutes. Issues are fixed continuously rather than discovered weeks later during periodic audits, giving MSPs immediate time-to-value.
MSP-First Multi-Tenant Architecture: Built from the ground up for managed service providers, CloudDR provides a single-pane-of-glass console across all customer environments. Standardize security policies, monitor risk, and generate audit-ready compliance reports from one platform. Designed to scale with your business and easily attach to existing endpoint, network, and identity protection bundles without adding enterprise complexity or operational burden.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
WatchGuard CloudDR is billed under a contract model, priced per user license. You choose the tier that matches your total license count. The seven tiers form a volume-based structure: 1 to 50, 51 to 100, 101 to 250, 251 to 500, 501 to 1000, 1001 to 5000, and 5001+ licenses. As your user base grows, your cost per user decreases. Pick the single tier covering the number of users you need to protect. This structure suits managed service providers scaling the number of seats they manage.
Top-of-mind questions for buyers
What counts as one license for billing purposes?
One license covers one user you protect with WatchGuard CloudDR. You count your total users and select the tier that includes that number. Each user account is billed as a single seat, so the license total maps directly to the people covered under the contract.
If my user count crosses into the next tier, does the higher-tier rate apply to all users?
You pick one tier based on your total license count, so all users fall under that single tier's per-user rate. As your user base grows into a higher tier, the cost per user decreases across the full count, not just the added users.
How does WatchGuard pricing scale for managed service providers running multiple customers?
WatchGuardONE MSP pricing scales by total seats managed rather than by product. You count all managed users across customers, then choose the tier covering that total. One discount applies across the portfolio, so your per-user cost improves as your managed seat count grows.
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Vendor refund policy
For sales returns on WatchGuard CloudDR, please contact your WatchGuard Channel Partner. If you have an issue requiring troubleshooting, please feel free to open a support case via the WatchGuard Support Portal.
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
WatchGuard provides multiple support channels for CloudDR customers to get help with product usage, troubleshooting, and service issues.
Online Support
Online support is recommended for non-critical issues. Submit a case through the WatchGuard support portal, where you can provide detailed updates on your issue status and upload troubleshooting documents to help resolve your case more quickly.
Phone Support
Phone support is recommended for critical situations, including network failures or service disruptions. Please have your WatchGuard serial number readily available when you call.
Getting Started
WatchGuard CloudDR connects directly to SaaS APIs using agentless integration with no software to install and no performance impact on end-user devices. Deployment across a customer environment typically takes minutes. Once connected, CloudDR continuously evaluates configurations, monitors activity, and enforces security best practices automatically.
For additional guidance, WatchGuard representatives are available to help you get started with deployment and configuration. Contact a WatchGuard representative or visit the WatchGuard support portal for onboarding assistance.
Free Trial
A free trial is available so you can evaluate CloudDR in your environment before committing to a subscription.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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