Sold by: Optimum Healthcare ITÂ
Optimum Managed ISV solutions on AWS that is offered 8x5 or 24x7
Overview
AWS MONITORING & MANAGEMENT: STANDARD DETECTION, MONITORING & REMEDIATION • 24/7 monitoring & support of ISV solutions running in AWS (all issues affecting system availability or compromised system) • Managed Security Services - Helpdesk available by email/phone • Business Day SLA for non-critical issues • No-call remediation of non-critical issues (e.g. system reboots, auto-scaling events) • Managed run books for critical issues and asset management • New server deployment (application deployment not included) hosting ISV solutions • Continuous monitoring for system health checks leveraging ISV solutions • Nightly backup & support • Monthly security patches and monthly reporting package, cost optimization • Notification of system-wide outages & service degradations of ISV solutions
Highlights
- ISV management, support, 24/7, private offers and special pricing
Details
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Categories
Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
OPTIMUM MANAGED ISV SOLUTIONS TIER: Optimum Managed ISV Solutions and Tech Support, Support & Monitoring Operational Management, On-boarding, ISV Spend Dashboard, Cost Optimization Dashboard, Cost Allocation by Service and ISV, Inventory Details Dashboard, Security Details Dashboard, 24/7 Service Desk, Monthly Service Reports, ISV licensing overview, Reactive Technical, Support Monitoring and Notification Service, Request Fulfillment, Snapshots and Restores Service Delivery Manager Identity & Access Management Remediation of Issues, Operating System Patching, Configuration and Provisioning
Support email: support@optimumhit.com Support Phone Number: 904-373-0831
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