Sold by: Sendbird, Inc.Â
Deployed on AWS
Sendbird is the world's largest private in-app conversations platform.
Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.
Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
Overview
Sendbird is the world's largest private in-app conversations platform.
Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.
Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
Leading companies across industries choose Sendbird because only we are able to handle the variety and complexity of use cases worldwide, while delivering outcomes.
Sendbird is the market innovator, having built a reliable and secure infrastructure over 8 years, along with a robust portfolio of modern and customizable APIs across chat, voice, and video.
Sendbird exhibits endless tenacity for customer success. The company is structured for engineering excellence with technical talent willing to provide white glove service and support 24x7, worldwide.
Highlights
- The deepest in-app chat platform anywhere
- Get your first message out in minutes
- Trusted by a 240 million users
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Subscription | Subscription | $4,788.00 | - |
Base support | Basic support plan | $0.00 | - |
L1 support | Level 1 support | $12,000.00 | - |
L2 support | Level 2 support | $24,000.00 | - |
L3 support | Level 3 support | $60,000.00 | - |
MAU | Monthly active users | $0.00 | |
PC | Concurrent peak connections | $0.00 | |
File storage | File storage amount | $0.00 | |
Upload traffic | Upload traffic speed | $0.00 | |
Announcements | Announcements | $0.00 |
Vendor refund policy
Stipulated in the contract.
Legal
Vendor terms and conditions
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Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Sendbird, Inc.
By PubNub
By Ably Realtime
Top
25
In Customer Experience Personalization, Customer Support
Top
10
In Device Management
Top
100
In Streaming solutions, Infrastructure as Code
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
API Communication Protocol
Provides scalable and feature-rich APIs for in-app chat, voice, and video communication
Multi-Channel Messaging
Supports cross-platform messaging capabilities across mobile applications with comprehensive conversation infrastructure
Infrastructure Reliability
Built with a robust and secure infrastructure developed over 8 years with high-performance technical architecture
Real-Time Messaging Network
Largest and most scalable real-time edge messaging network with over 15 global points of presence
SDK Support
Comprehensive SDK ecosystem with 75+ software development kits for multiple platforms and technologies
Global Infrastructure
Supports 800 million monthly active users with 99.99 percent reliability and global infrastructure
Communication Protocols
Purpose-built real-time APIs supporting multiple communication modes including in-app chat, multiplayer interactions, and live audience engagement
Device Connectivity
Supports real-time interactivity across web applications, mobile apps, and Internet of Things (IoT) devices
WebSocket Connectivity
Supports high-volume WebSocket connections across multiple devices and platforms
Real-time Data Streaming
Enables sub-50ms global median latency for data transmission
Infrastructure Scalability
Elastic and highly-available infrastructure capable of handling extreme scale and load
Message Reliability
Provides 99.999999% message survivability with regional and global redundancy
Multi-platform SDK Support
Offers comprehensive SDK and API integration across diverse technology stacks
Standard contract
No
No
Customer reviews
0 ratings
0 AWS reviews
|
100 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Hospitality
A powerful chat platform
Reviewed on Jun 15, 2025
Review provided by G2
What do you like best about the product?
Sendbird has its Scalability: It handle high volume messaging efficiently.
Ease of Integration: It has a simple API integration process.
Customization: Its flexible option for tailored experiences.
Reliability:Has stable and consistent performance.
All these Aspect make Sendbird a popular choice for business seeking robust messaging solutions.
Ease of Integration: It has a simple API integration process.
Customization: Its flexible option for tailored experiences.
Reliability:Has stable and consistent performance.
All these Aspect make Sendbird a popular choice for business seeking robust messaging solutions.
What do you dislike about the product?
Cost: Pricing can be steep for large-scale or enterprise applications.
What problems is the product solving and how is that benefiting you?
it enable businesses to build stronger relationship with its users.
Veterinary
Enjoyable, Easy Experience
Reviewed on Jun 15, 2025
Review provided by G2
What do you like best about the product?
Easy to use and navigate, makes connections with members a breeze. AI functions assist in making sure communication is always clear and transferred to other applications without concern of misinterpretation
What do you dislike about the product?
Occassional Hiccups in # attachments, Refresh page overnight has been inconsistent. Rely heavily on the "automatic refresh" - every 3 seconds. Noticed at times, small black box will pop up on bottom left corner saying to refresh entire page if I want an accurate update but refresh function will look like it is still actively refreshing. Therefore, if you miss this black box prompt, you will believe your messages are refreshing and you will miss current chats.
What problems is the product solving and how is that benefiting you?
Creating strong reliable relationships with members
Ryan W.
Reliable messaging infrastructure that scales with our growing church community platform
Reviewed on Jun 13, 2025
Review provided by G2
What do you like best about the product?
Sendbird has been instrumental in powering our church community messaging features across our mobile and web platforms. What stands out most is their API reliability - we've experienced minimal downtime, which is crucial when serving 17,000+ ministries globally.
The platform handles our diverse messaging needs seamlessly, from one-on-one conversations to group discussions within church communities. Their developer documentation is comprehensive and makes integration straightforward, even for complex use cases like our church group messaging features.
The scalability has been impressive - as we've grown our user base, Sendbird has consistently handled increased message volume without performance degradation. Their real-time capabilities ensure our church members can communicate effectively, which is essential for building strong community connections.
The platform handles our diverse messaging needs seamlessly, from one-on-one conversations to group discussions within church communities. Their developer documentation is comprehensive and makes integration straightforward, even for complex use cases like our church group messaging features.
The scalability has been impressive - as we've grown our user base, Sendbird has consistently handled increased message volume without performance degradation. Their real-time capabilities ensure our church members can communicate effectively, which is essential for building strong community connections.
What do you dislike about the product?
While Sendbird is generally excellent, there are a few areas for improvement. The dashboard analytics could be more granular - we'd benefit from deeper insights into message engagement patterns specific to our church community use cases.
The pricing structure, while reasonable, can become complex when scaling across multiple products and user tiers. More predictable pricing for projected growth would be helpful for long-term planning.
The pricing structure, while reasonable, can become complex when scaling across multiple products and user tiers. More predictable pricing for projected growth would be helpful for long-term planning.
What problems is the product solving and how is that benefiting you?
Sendbird eliminates the need to build real-time messaging infrastructure from scratch, which would have taken our team 6-12 months. Instead, we launched robust community messaging features in weeks across our mobile apps, web platform, and TV apps.
The biggest benefits are reliable message delivery for critical church communications (livestream chats, prayer requests, event coordination) and automatic scaling during high-traffic periods. Built-in moderation tools also help maintain family-friendly community standards.
This lets our engineering team focus on church-specific features rather than reinventing commodity messaging functionality.
The biggest benefits are reliable message delivery for critical church communications (livestream chats, prayer requests, event coordination) and automatic scaling during high-traffic periods. Built-in moderation tools also help maintain family-friendly community standards.
This lets our engineering team focus on church-specific features rather than reinventing commodity messaging functionality.
Rahul K.
Sendbird review
Reviewed on Jun 10, 2025
Review provided by G2
What do you like best about the product?
The best thing that i liked about sendbird is their support team, one time i had issue with API Authentication where signature mismatch was happening in my service, I reached out to support and got query resolved within an hour.
What do you dislike about the product?
In my service i sometimes see issues with sendbird API where they are not working appropriately sometimes.
What problems is the product solving and how is that benefiting you?
We are using Sendbird for multiple purposes, we are using it as one one chat platform and also we have integrated it to support AI chat as well.
Federico P.
Very easy and professional app
Reviewed on Jun 06, 2025
Review provided by G2
What do you like best about the product?
Easy and professional app, non troubles at all.
What do you dislike about the product?
Everything is great, non suggestion to add.
What problems is the product solving and how is that benefiting you?
All the problems related to drivers and clients support