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Very good for sending alerts to large groups
What do you like best about the product?
The design is very nice and is a very efficient tool for student accommodations.
What do you dislike about the product?
Can’t think of anything to dislike about sendbird. It’s been very useful for my work.
What problems is the product solving and how is that benefiting you?
Communication with over 1,000 students at university accommodations. More efficient than bulk emails
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Almost perfect! Worked on a lot of chat apps before and this one is the best.
What do you like best about the product?
I love the notfications, I love that I can add my personal chat responses, I love that all is working good.
What do you dislike about the product?
sometimes the notifications is not good, i receive chats without a sound even the settings are good.
What problems is the product solving and how is that benefiting you?
I love working on this app
Support and features are quite robust
What do you like best about the product?
Sendbird has an excellent technical support. Additionally their Chat API is very easy to integrate, and quite robust. One could tell that the features were well thought out!
What do you dislike about the product?
Similar to many other organizations out there, Sendbird's documentation sometimes does not reflect the depth of the feature, so one might discover something that wasn't documented as you implement. So I wouldn't necessarily consider this a dislike!
What problems is the product solving and how is that benefiting you?
We are using Sendbird Chat API to solve the problem of secure messaging within Jane.app
The chat features that Sendbird offers seamlessly integrates with out solution, which means we have been enabled to quickly ramp up the secure messaging feature to support our customers that require messaging for their clinic
The chat features that Sendbird offers seamlessly integrates with out solution, which means we have been enabled to quickly ramp up the secure messaging feature to support our customers that require messaging for their clinic
Removes features right from under you
What do you like best about the product?
Great AI tools, smart and easy to implement
What do you dislike about the product?
Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbot functionality and they decided to discontinue it in favor of a platform 5x the price. Sendbird is not feasible for medium size businesses.
What problems is the product solving and how is that benefiting you?
Great chatbot functionality on the website and SMS. Now removed as a feature. Countless hours lost with no substitute.
Streamlined Chat Implementation
What do you like best about the product?
Sendbird helped us get our Chat service off the ground quickly and without having to develop a ton of backend overhead so that we could evaluate the feature offering for our users. This saved us a ton of time developing a custom solution simply to evaluate the market fit.
What do you dislike about the product?
Unfortunately, we found that market fit didn't justify the cost of Sendbird in the long term.
What problems is the product solving and how is that benefiting you?
We needed a way to experiment with users chatting within our application. Sendbird provided a solid platform to implement quickly and get that information without significant initial overhead.
Sendbird for Salesforce is a game changer
What do you like best about the product?
Sendbird for Salesforce is easy to implement and configure.
We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.
Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.
Support is fast and generally found any release or bug fixes available were provided to us in good time.
We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.
Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.
Support is fast and generally found any release or bug fixes available were provided to us in good time.
What do you dislike about the product?
I feel documentation could improve, and understanding the licensing model might help
What problems is the product solving and how is that benefiting you?
Sendbird has helped us solve the issue of having customer communications data in different systems.
Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
We've been able to make our process more efficient by using Omni channel with chat
Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
We've been able to make our process more efficient by using Omni channel with chat
Senbird is a great platform for me to contact with the customers
What do you like best about the product?
It helps me to resolve my residents' problem easily and better communication.
What do you dislike about the product?
I need more time to get to know how to use it well.
What problems is the product solving and how is that benefiting you?
I do not have to contact students in the old ways and senbird makes it easy to contact everyone
Sendbird Review
What do you like best about the product?
It is a really good way to communicate and connect with our residents in order to be present with our residents. We're able to offer 24 hours customer support to our residents too.
What do you dislike about the product?
There is nothing I dislike about Sendbird at the moment
What problems is the product solving and how is that benefiting you?
Solving the problem of less queues at reception and quicker responses with questions residents may have. This benefits us because queues sometimes can get really long at reception which can also take a long time, with Sendbird, we're able to communicate better and efficiently with our residents
Sendbird provides all necessary APIs needed build full fledged customer support application.
What do you like best about the product?
SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience.
What do you dislike about the product?
The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use.
What problems is the product solving and how is that benefiting you?
We have a small team of customer support but we don't want to build the entire chat system from scratch and spend time and money on the development, infra, and maintenance etc., SendBird provides the necessary features built-in with plug-and-play options where we can ready to continue business with ease and the newly launched AI features are very useful in satisfying the customer needs.
Reliable Messaging Platform with Excellent Support
What do you like best about the product?
Sendbird offers a reliable and scalable platform that integrates seamlessly with our systems. Their team is highly responsive and works closely with us to ensure our goals are met.
What do you dislike about the product?
One challenge we've encountered is that certain features are not fully supported by the available APIs. However, their support team is always quick to assist and provide the data or solutions we need.
What problems is the product solving and how is that benefiting you?
Sendbird is helping us streamline development by providing a reliable and scalable chat solution.
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