Sold by: Surfly
Surfly enables digital interactions at any point in the customer journey by empowering you with co-browsing, video chat, document editing, e-signing, and more. Using Surfly, you can upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side.
4.8
Overview
Surfly enables digital interactions at any point along the customer journey by empowering you with co-browsing, video chat, document editing, real-time e-signing, and more. Using Surfly, you can upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see. There is no software to download, no code to add to your website, and we utilize strict security privacy protocols.
Highlights
- Recreate the in-person meeting experience and collaborate securely at any point in the customer journey, while using your company's current technology investment. This is just not possible using screen sharing solutions like Zoom or Teams.
- Shorten sales cycles and increase conversion rates by creating a personalized and collaborative remote selling experiences. Surfly is a start-to-sign solution for any team looking to add a human touch to their remote selling experience
- Surfly provides immediate value, since our standard implementation is ready to be used with your existing technology, without any additional configuration. We also offer advanced integration options, making use of our robust, well-documented APIs.
Details
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
50,000 Cobrowse and Video Chat Minutes for 10 agents | Real-time interactive co-browsing with video chat, field masking, document sharing, and audit logs. | $7,188.00 |
50,000 Cobrowse Minutes for 10 agents | Real-time interactive co-browsing with annotation and control switching | $4,788.00 |
Dimension | Cost/unit |
|---|---|
Overage rate for pro license | $0.24 |
Overage rate for Business License | $0.024 |
Dimensions summary
You buy this contract as prepaid session-minute bundles for up to 10 agents. Two bundles are available. One provides 50,000 minutes for co-browsing with annotation and control switching. The other provides 50,000 minutes for co-browsing plus video chat, field masking, document sharing, and audit logs. Each bundle covers a set number of included minutes. If you exceed your included minutes, overage rates apply. Overage is billed separately for Pro licenses and Business licenses. This lets you start with a fixed allotment and pay extra only when your usage goes beyond it.
Top-of-mind questions for buyers
A billed minute is one minute of an active co-browsing or video chat session. The counter runs while a session is live and shared between agent and user. Each bundle includes 50,000 such minutes for up to 10 agents. Time stops counting when the session ends.
You keep working, and extra minutes bill at the overage rate. Overage is charged per unit beyond your included allotment. Pro licenses and Business licenses have separate overage rates. This lets usage continue past the bundle limit without buying a new bundle first.
Both cover 50,000 minutes for up to 10 agents. One bundle supports co-browsing with annotation and control switching only. The other adds video chat, field masking to hide sensitive form data, document sharing, and audit logs for session events. Pick the bundle that matches the features you need.
www.surfly.com+1
Helpful?
Vendor refund policy
30 days
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
https://www.surfly.com/contact tel:+31202611820 support@surfly.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Dave K.
The best and easiest co-browsing tool I've found
Reviewed on Aug 23, 2024
Review provided by G2
What do you like best about the product?
This co-browsing tool runs directly in the browser, where all other tools needs additional software. This makes it very easy and safe to use. It has and does everything you need and expect from a product like this.
I almost use it everytime when I have to support one of my clients from a distance. Explaining things is one, but just hopping into a Surfly session together makes everything so much smoother and easier. My clients are very impressed by it as well!
I almost use it everytime when I have to support one of my clients from a distance. Explaining things is one, but just hopping into a Surfly session together makes everything so much smoother and easier. My clients are very impressed by it as well!
What do you dislike about the product?
Haven't found anything to dislike up untill now.
What problems is the product solving and how is that benefiting you?
I have to support clients on products I've build from them. Doing this from a distance with Surfly (from home for example) instead of travelling makes this process very easy and smooth. Explaining things on a phone call or video is always possible, but just doing it hands on together is going an extra mile which my clients really appreciate.
Computer Software
The best onboarding experience
Reviewed on Jul 18, 2024
Review provided by G2
What do you like best about the product?
Surfly is a distingusihed platform, they're a middleware and make our user happy about security while providing a super easy cobrowsing platform. They accomodate our Australian timezone and have even had great meetings with their devs and ours so we know exactly all the things it can do.
What do you dislike about the product?
Nothing! They've been great. Particularly our Account Executive Ayush
What problems is the product solving and how is that benefiting you?
We're cobrowsing with our users for onboarding and support.
Consumer Goods
Surfly is easy to use. A great Product
Reviewed on Jun 12, 2024
Review provided by G2
What do you like best about the product?
Good software. Easy to install, easy to use, plenty of documentation online if you want to get more out of it.
What do you dislike about the product?
maybe more options for the pen color and different drawing options?
What problems is the product solving and how is that benefiting you?
Speaking to customers on the web
Government Administration
Collaborative, informative, fast, reliable
Reviewed on Jun 12, 2024
Review provided by G2
What do you like best about the product?
The approach with Surfly is detailed and service orinted. Everything is focused on the User experience and as a client, the responsiveness was fast and reliable which our industry needs.
What do you dislike about the product?
There are some packages that if amalgamated for value would be a win and we appreciate in this day and age you can't give everything away for nothing
What problems is the product solving and how is that benefiting you?
Assisting digital and low-digital users with their urgent enquiries when needing a visual aid to offer further support for CX
natasha s.
Company with a great Collaboration Product plus great customer service.
Reviewed on Jul 11, 2023
Review provided by G2
What do you like best about the product?
Customer service has been great. Their team is on top of all your questions and wants you to be able to get Surfly installed and ready to use quickly. Even afterward, they are there for you, unlike some companies that are nowhere to be found once you have paid for their services.
What do you dislike about the product?
I wish the fees would be listed in Euro and US currency; it would be easier to quickly know the price. It would be convenient even though it does not take long to figure out.
What problems is the product solving and how is that benefiting you?
Unfortunately, not everyone we interact with can use video-audio conference services you need to download or update. Surfly has allowed us to email a link for our customers to easily join a video-audio conference and co-browse.