Sold by: SurflyÂ
Surfly enables digital interactions at any point in the customer journey by empowering you with co-browsing, video chat, document editing, e-signing, and more. Using Surfly, you can upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side.
Overview
Surfly enables digital interactions at any point along the customer journey by empowering you with co-browsing, video chat, document editing, real-time e-signing, and more. Using Surfly, you can upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see. There is no software to download, no code to add to your website, and we utilize strict security privacy protocols.
Highlights
- Recreate the in-person meeting experience and collaborate securely at any point in the customer journey, while using your company's current technology investment. This is just not possible using screen sharing solutions like Zoom or Teams.
- Shorten sales cycles and increase conversion rates by creating a personalized and collaborative remote selling experiences. Surfly is a start-to-sign solution for any team looking to add a human touch to their remote selling experience
- Surfly provides immediate value, since our standard implementation is ready to be used with your existing technology, without any additional configuration. We also offer advanced integration options, making use of our robust, well-documented APIs.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
50,000 Cobrowse and Video Chat Minutes for 10 agents | Real-time interactive co-browsing with video chat, field masking, document sharing, and audit logs. | $7,188.00 |
50,000 Cobrowse Minutes for 10 agents | Real-time interactive co-browsing with annotation and control switching | $4,788.00 |
Dimension | Cost/unit |
|---|---|
Overage rate for pro license | $0.24 |
Overage rate for Business License | $0.024 |
Vendor refund policy
30 days
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
https://www.surfly.com/contact tel:+31202611820 support@surfly.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
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1 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Joseph Gary A.
One way to provide the best customer service is to use this handy tool.
Reviewed on Sep 10, 2019
Review provided by G2
What do you like best about the product?
Surfly has helped me to serve several clients as they deserve, it is a multitool that has allowed me not only to provide support to the client through the distance but also allows me to share my screen, and I love that because despite serving my clients also allows me to promote the products that are on offer in the company, I get from this software a real-time connection, as if I were face to face with my clients, the sales growth in the department has really increased drastically and we have observed it since we implemented this software, since it has a very youthful and easy-to-use interface for both me and my colleagues, and when it comes to providing support to our clients, it is also easy for us to tell you how to use the software, from I really like it because it is very dynamic.
What do you dislike about the product?
It is a bit expensive tool, it brings your days of testing, but it is not enough to experience all those features and functions it offers.
What problems is the product solving and how is that benefiting you?
The chat function with multiple clients has greatly collaborated with the company because it has allowed us to maintain a portfolio of highly satisfied clients. It has provided us the benefit of reducing the high costs associated with face-to-face customer support. It is a great solution for chatting with several clients simultaneously.
Recommendations to others considering the product:
Ideal for serving your customers wherever you are, this software is designed for companies dedicated to sales and for individuals who conduct seminars remotely. It is very practical for providing remote advice and support, thanks to its unique and practical screen sharing function.