Sold by: CrowdHandler
Enterprise-grade virtual waiting room that prevents website crashes during high-traffic events, ensuring fair access and maximizing revenue for AWS-hosted applications through seamless CloudFront integration.
4.9
Overview
CrowdHandler is an enterprise-grade virtual waiting room solution that protects AWS-hosted websites and applications from traffic overload during high-demand events such as ticket sales, product launches, flash sales, and limited-edition drops.
By integrating directly with Amazon CloudFront using Lambda@Edge, CrowdHandler manages user access at the edge of AWS's global network, preventing server crashes and ensuring your infrastructure never becomes overwhelmed. This lightweight integration adds only 20 milliseconds to page load times while offloading queued users entirely from your origin servers, reducing AWS compute costs and maintaining optimal performance.
The platform features intelligent rate limiting, one-in-one-out capacity controls, customizable branded waiting rooms with countdown timers, real-time queue position updates, and automated throughput optimization through AutoTune technology. Advanced capabilities include bot detection, device fingerprinting, priority access codes for VIP customers, real-time inventory synchronization to prevent overselling, and CAPTCHA integration for enhanced security.
Trusted by entertainment brands, sports teams, Fortune 500 companies, government institutions, and e-commerce retailers worldwide, CrowdHandler ensures fair access during peak demand while maximizing revenue and protecting your brand reputation. Deploy to CloudFront in hours using CloudFormation templates, with no changes required to your application code or web servers. The solution works seamlessly with e-commerce platforms including Shopify and WooCommerce, integrates with Google Analytics for comprehensive tracking, and provides real-time dashboards for monitoring queue status and application performance.
Highlights
- Native AWS CloudFront integration using Lambda@Edge deploys in hours via CloudFormation with zero application code changes. Manages traffic at the edge before reaching your infrastructure, adding only 20ms latency while preventing server crashes during flash sales, product launches, and ticket sales. Offload queued users entirely from origin servers to reduce AWS compute costs.
- Enterprise virtual waiting room with intelligent rate limiting, one-in-one-out capacity controls, AutoTune technology, and customizable branded queues with countdown timers. Advanced bot detection, device fingerprinting, priority access codes for VIP customers, real-time inventory sync, and CAPTCHA integration ensure fair access and prevent overselling during high-traffic events.
- Trusted by Fortune 500 companies, entertainment brands, sports teams, government institutions, and e-commerce retailers worldwide. Free tier available with 100 concurrent users. Flexible monthly plans scale from 1,000 to 100,000+ users with no long-term commitments. Real-time dashboards monitor queue status and application performance with seamless Google Analytics integration.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
CrowdHandler Plus Plan | See crowdhandler.com/pricing for details | $15,000.00 |
CrowdHandler Professional Plan | See crowdhandler.com/pricing for details | $32,000.00 |
CrowdHandler Enterprise Plan | See crowdhandler.com/pricing for details | $56,000.00 |
Dimensions summary
You choose from three plans billed under a contract: Plus, Professional, and Enterprise. Each plan is a flat, tiered subscription measured in units, so you pick one tier rather than combining separate options. The tiers differ mainly by capacity, such as how many customers can wait at once and the rate users enter your site. Higher tiers add more waiting rooms, domains, and support commitments. Sessions are not metered, so your billing stays fixed for the tier you select. See the pricing table for the price of each plan.
Top-of-mind questions for buyers
Each plan uses flat, tiered pricing with no session metering, so running more sessions does not change your bill. If you need more concurrent waiting capacity or a faster entry rate, you move to a plan with a larger capacity tier. Session volume itself carries no extra charge.
Capacity and scope drive the difference. Higher tiers raise the number of customers who can wait at once and the rate users enter your site. They also add more independent waiting rooms, more protected domains, more team seats, and stronger support commitments like uptime and response-time targets.
These are included in your plan, not billed separately. CAPTCHAs, device fingerprinting, threat blocking, custom branded templates, email notifications, and API access come with the flat plan fee. There are no per-session meters or add-on charges layered on top of the tier you select.
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Vendor refund policy
CrowdHandler annual subscriptions via AWS Marketplace require 12-month commitments and are non-refundable. Cancel anytime; service continues until period end without auto-renewal. Service credits may apply for SLA failures. Subscriptions subject to AWS Marketplace and CrowdHandler terms. Contact: support@crowdhandler.com , sales@crowdhandler.com , support.crowdhandler.com
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support Email: support@crowdhandler.com Support Portal: https://support.crowdhandler.com Documentation:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Alex D.
CrowdHandler Made Our Big Event Run Smoothly
Reviewed on Sep 09, 2026
Review provided by G2
What do you like best about the product?
It was easy to use and worked smoothly on the day of our big event. UX was easy enough to figure out.
What do you dislike about the product?
I had no issues with CrowdHandler, it worked well day of.
What problems is the product solving and how is that benefiting you?
Crowdhandler allowed us to have a smooth onsale day, and a waiting room queued up for a major festival event.
Music
Easy to Use and Works Smoothly!
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
It’s very easy to use and works smoothly without any issues.
What do you dislike about the product?
It’s frustrating that, even on the paid plan, you still can’t edit or customize the themes.
What problems is the product solving and how is that benefiting you?
I work selling tickets for shows, and we often have big peaks in users over very short periods of time.
Anders R.
Easy to Use, Great Control Over Checkout Traffic
Reviewed on Jul 27, 2026
Review provided by G2
What do you like best about the product?
Love the ease of use and ability to control traffic in our checkout
What do you dislike about the product?
Nothing I can think of really. Nothing comes to mind.
What problems is the product solving and how is that benefiting you?
Traffic in checkout minimising load on critical infrastructure
Angus L.
Easy Queue Management with Simple Branding Options
Reviewed on Jul 07, 2026
Review provided by G2
What do you like best about the product?
able to handle the queue
easy to use
can upload my logo
easy to use
can upload my logo
What do you dislike about the product?
when the room is full, the people will see it is full
What problems is the product solving and how is that benefiting you?
virtual queue
Rameen M.
Simple Setup, Exceptional Customer Experience
Reviewed on Apr 28, 2026
Review provided by G2
What do you like best about the product?
It helped us provide an exceptional user experience to our customers. It was simple to setup for our team.
What do you dislike about the product?
We have used it once so far and have not come across anything that we disliked.
What problems is the product solving and how is that benefiting you?
The software helps us mitigate customer service nightmares. This leads to our entire team having a positive experience.