Sold by: Salesforce, Inc.
Deployed on AWS
Heroku is an AI Platform-as-a-Service (PaaS) designed to help teams accelerate cloud-native and AI-powered applications at scale. With fully managed data services (powered by Aurora) integrated with app development, popular language support, AI capabilities, and operations, Heroku empowers teams to deliver rapid innovation and trusted scalability without the operational complexity.
4.2
Overview
Heroku is an AI Platform-as-a-Service (AI PaaS) designed to accelerate the development and operation of cloud-native, AI-powered applications at scale. This end-to-end platform empowers teams to automate workflows and reduce development friction, enabling the creation of high-quality, AI-driven apps that delight customers.
Heroku simplifies the application lifecycle by providing fully managed infrastructure and DevOps capabilities, including automated lifecycle management and built-in observability, to reduce IT complexity and improve operational efficiency. A key aspect of Heroku is its seamless, secure, and near real-time data integration with Salesforce products like Agentforce and Salesforce Clouds, allowing teams to build data-driven apps that connect to their core systems.
Built for trust and scalability, Heroku offers a compliant environment for running applications and AI-powered workflows. With support for popular languages and frameworks, managed inference and agents, MCP server, and easy ecosystem extensibility, Heroku provides the tools and infrastructure needed to innovate rapidly and deliver exceptional customer experiences. The Heroku experience provides services, tools, workflows, and polyglot programming language support for Node.js, Ruby, Java, PHP, Python, and more. With over 2.8+ million data stores, our managed data services are optimized for developers, making it easier than ever to manage pipelines and build modern data-driven apps that deliver value to your users.
Heroku Connect is your gateway to secure, near real-time data integration. It seamlessly connects your apps and data to your Salesforce CRM, ensuring reliable and secure data integration. Whether connecting multiple Salesforce Orgs to one database or multiple data repositories to one Salesforce instance, Heroku Connect offers a pure data integration with one-way or two-way synchronization that supercharges critical business information.
Highlights
- Empowers you to quickly build, deploy and scale cloud-native apps and AI solutions using your favorite languages, frictionless infrastructure, and application health monitoring.
- Simplifies your operations by fully managing infrastructure, runtime, and applications with built-in autoscaling and detailed performance metrics.
- Delivers reliable, scalable performance with continuous security, built-in compliance, and a rich ecosystem for extending your apps.
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
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Custom pricing options
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
https://help.heroku.com/ Great experience is at the heart of what we do. We offer various support options so you can focus on building a great app. Every Heroku Enterprise customer gets our Standard Success Plan, including self-guided resources like Trailhead, help portal, communities, and webinars. For higher service, Premier Success provides expert-led programs, 24x7 support with a 1 hr response for production issues, and a 25% discount on Trailhead Academy classes. The top-tier Signature Success Plan, for customers with multiple Salesforce products, includes a designated Technical Account Manager and the fastest response time, ensuring proactive issue prevention and optimized support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Salesforce, Inc.
By Vercel
By Platform.sh
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Cloud-Native Development Platform
Supports polyglot programming with languages including Node.js, Ruby, Java, PHP, Python for building cloud-native applications
Managed Infrastructure Services
Provides fully automated infrastructure management with built-in autoscaling, lifecycle management, and observability capabilities
AI Platform Capabilities
Offers managed inference, AI agent support, and infrastructure designed for developing AI-powered applications and workflows
Data Integration Framework
Enables secure, near real-time data synchronization between applications and Salesforce CRM with one-way and two-way integration options
Ecosystem Extensibility
Supports comprehensive ecosystem integration with extensive managed data services and tools for modern application development
Edge Infrastructure
Global edge computing platform with distributed network for deploying web applications and AI services
AI Development Framework
Comprehensive toolkit supporting Next.js, AI SDK, and code intelligence for building modern AI applications
Compute Elasticity
Secure and scalable compute environment with fluid compute, serverless functions, sandboxing, and backend execution capabilities
Integration Capabilities
Flexible integration mechanisms supporting multiple models, systems, runtimes, and AI gateways
Deployment Workflow
Continuous integration and deployment (CI/CD) pipeline with preview deployments and development tooling
Multi-Language Runtime Support
Comprehensive support for multiple programming languages including Node.js, Python, PHP, Java, Ruby, Go, and Rust
Managed Database Services
Fully managed database and search services including PostgreSQL, MariaDB, Redis, and OpenSearch
Environment Cloning
Capability to clone full production-grade environments with code, data, and services for isolated testing and development
Security Compliance
Enterprise-grade security with compliance certifications including SOC 2, PCI DSS, GDPR, HIPAA, and ISO 27001
AI-Assisted Configuration
Automated configuration file generation and iterative debugging using AI-powered onboarding tools
Standard contract
No
No
Customer reviews
Manjunath V.
Efficient Automation, But Needs Better Support and Debugging
Reviewed on Nov 25, 2025
Review provided by G2
What do you like best about the product?
Heroku has enabled us to automate our file processing tasks, such as running the unzip process for RFP case attachments directly on the platform. It has also made it easier to manage real-time synchronization of the contents within those zip files.
What do you dislike about the product?
Cost and support was very pathetic. Debugging to be improved.
What problems is the product solving and how is that benefiting you?
Heroku helped us to automate file processing with unzip process for case attachments reducing manual efforts and also real time sync of when ever files are unziped
Ninon A.
Heroku Is Robust but Lacks Learning Resources
Reviewed on Oct 16, 2025
Review provided by G2
What do you like best about the product?
Heroku is a super robust way to leverage your current implementation
What do you dislike about the product?
I guess that something that is definitely missing is more way for learning and gaining knowledge
What problems is the product solving and how is that benefiting you?
Leverage the current integration and platform
Wajih N.
Heroku Simplifies Event Log Downloads but Has Login Issues with IP Changes
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
Heruku helped us with event logs downloads.
What do you dislike about the product?
It sometimes gives issues with login bcoz of ip changes
What problems is the product solving and how is that benefiting you?
It helps us with downloading event logs
Narender P.
Salesforce Heroku allows to build, run and operate applications entirely in the cloud.
Reviewed on Nov 04, 2024
Review provided by G2
What do you like best about the product?
Salesforce Heroku has many best things
•It supports multiple programming languages making it flexible for various development teams.
•Heroku supports high security which helps the users to trust with no second thought.
•With the built-in tools Heroku help us to develop applications very quickly.
•Has strong community support making the learners more confident.
•It supports multiple programming languages making it flexible for various development teams.
•Heroku supports high security which helps the users to trust with no second thought.
•With the built-in tools Heroku help us to develop applications very quickly.
•Has strong community support making the learners more confident.
What do you dislike about the product?
While Heroku is a great tool for small and medium applications, managing the large and complex applications may require additional stratergy and architecture.
What problems is the product solving and how is that benefiting you?
•Many applications fail to handle traffic spike but Heroku's scalable architecture allows applications to automatically scale resources based on demand, ensures consistent performance even in the peak times.
•Heroku provides robust security and compliance protocols, which gives peace of mind for business operating in regualted industries.
•Heroku provides robust security and compliance protocols, which gives peace of mind for business operating in regualted industries.
Jeff E.
A complete disaster
Reviewed on Mar 19, 2024
Review provided by G2
What do you like best about the product?
Heroku was solid last decade, they have declined rapidly
What do you dislike about the product?
Dealing with Heroku is ok unless there is an issue. It's impossible to get resolutions without going through layers of people and support tickets. Nothing is fast, emergencies are not escalated.
AVOID at all costs if uptime and customer support is important to your business.
AVOID at all costs if uptime and customer support is important to your business.
What problems is the product solving and how is that benefiting you?
Right now, they are causing way more problems than solving. We are actively looking for alternatives and you probably should too.