Sold by: Consilium Software
Deployed on AWS
Consilium Unified Agent Desktop™, cloud-based agent desktop tailored for healthcare contact centers, enabling secure omnichannel patient engagement, EHR/PHR integration, and real-time supervision to improve care coordination and patient experience.
Overview
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Consilium UAD - Agent Screen
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Consilium UAD - Login Screen
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Consilium UAD - Live Chat Translation
Consilium Unified Agent Desktop™ for Healthcare is a cloud-based, omnichannel workspace designed specifically for hospitals, clinics, telehealth providers, and healthcare contact centers. It unifies voice, chat, email, SMS, and messaging into a single interface so agents, care coordinators, and nurses can manage patient interactions efficiently while maintaining high standards of security and compliance.
The solution integrates with leading healthcare systems such as EHR/EMR platforms and CRM tools to provide contextual patient information, appointment history, and interaction records at a glance. Role-based workspaces, customizable widgets, and healthcare-focused templates empower teams to handle tasks like appointment scheduling, prescription follow-ups, discharge calls, and care reminders with greater accuracy and reduced handling time.
Supervisors gain real-time monitoring and coaching tools to ensure quality, while administrators can configure workflows, define routing rules, and access actionable reports for capacity planning and service-level management. With flexible deployment options and scalable, SaaS-based architecture, Consilium UAD helps healthcare organizations deliver more personalized, timely, and coordinated patient experiences across every channel.
Key Highlights
Unified omnichannel desktop for patient interactions across voice, chat, email, SMS, and messaging.
Integration with healthcare CRMs and EHR/EMR systems for quick access to patient context and history.
Healthcare-specific templates for appointment management, chronic care follow-up, and telehealth support.
Role-based layouts for agents, nurses, care coordinators, supervisors, and administrators.
Real-time supervisor monitoring, silent monitoring, and coaching for quality and compliance.
Secure, HIPAA-ready architecture with robust access controls and audit-friendly interaction logs (subject to your configuration and regional regulations).
Customizable widgets for patient verification, consent capture, knowledge base, and triage workflows.
Scalable SaaS deployment to support multi-location hospitals, contact centers, and remote agents.
Highlights
- Unified omnichannel desktop for patient interactions across voice, chat, email, SMS, and messaging. Customizable widgets for patient verification, consent capture, knowledge base, and triage workflows.
- Healthcare-specific templates for appointment management, chronic care follow-up, and telehealth support.
- Scalable SaaS deployment to support multi-location hospitals, contact centers, and remote agents.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Consilium Unified Agent Desktop™ - Base Pricing | Pricing shown is base pricing and may vary based on your deployment, including the number of agents, contact center size, supported channels (voice, email, chat), CRM integrations, and other custom requirements. For an accurate quote tailored to your environment, please contact our sales team at sales-support@consiliuminc.com. | $15,000.00 |
Vendor refund policy
Refund eligibility and terms are subject to review, based on the reasons and subscription duration. For questions, please contact us at finance@consiliuminc.com .
Consilium reserves the right to review and approve or reject customer purchases, even after the transaction is completed on AWS Marketplace, based on internal policies, product feasibility, and other relevant factors.
Legal
Vendor terms and conditions
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Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
When you choose Consilium Unified Agent Desktop (UAD)™, you're getting more than an advanced omnichannel agent workspace - you're gaining a dedicated partner committed to your long-term success. Our comprehensive support ecosystem ensures smooth deployment, optimized performance, and continuous guidance throughout your journey.
24/7 Email Support Our expert support team is available around the clock via email. Whether you need troubleshooting assistance, guidance on configuration, or help with integration, you can reach us at support@consiliuminc.com . We aim to provide quick and effective resolutions to keep your operations running seamlessly.
Priority Phone Support For critical issues or urgent assistance, you can contact our priority support line for direct access to experienced specialists who understand your environment and business needs.
Comprehensive Support Portal Explore our support portal at <<www.consiliumsoftware.com > > to access in-depth product documentation, FAQs, how-to videos, and user guides. The portal also enables you to submit and track support tickets in real time, giving you full visibility into the resolution process.
Onboarding and Training New customers benefit from tailored onboarding and training sessions designed to align with your contact center's workflows. Our team assists with setup, configuration, and integration to help you maximize UAD's capabilities from omnichannel interaction handling to CRM synchronization right from day one.
At Consilium, we don't just support your technology - we support your success. Our dedicated team is here to empower your agents, supervisors, and administrators every step of the way.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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