Sold by: Consilium Software
Deployed on AWS
Consilium Intelligent Agent Desktop is an AI-powered, omnichannel workspace for healthcare contact centers with EHR integration, real-time sentiment analysis, and intelligent routing.
Overview
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Consilium UAD - Agent Screen
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Consilium UAD - Login Screen
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Consilium UAD - Live Chat Translation
Consilium Intelligent Agent Desktop for Healthcare
Consilium Intelligent Agent Desktop is an AI-powered, omnichannel workspace purpose-built for hospitals, clinics, telehealth providers, and healthcare contact centers. It unifies voice, chat, email, SMS, and messaging into a single intelligent interface - empowering agents, care coordinators, and nurses to manage patient interactions with AI-driven efficiency, accuracy, and compliance.
AI-First Architecture That Sets Us Apart
Unlike generic contact center solutions, Consilium Intelligent Agent Desktop embeds AI throughout the entire agent workflow:
- Real-time AI transcription and sentiment analysis - Agents see live transcripts and patient sentiment indicators during every interaction, enabling empathetic and informed responses.
- AI-powered next best action recommendations - Context-aware prompts guide agents through complex clinical workflows such as triage, prescription follow-ups, and discharge calls.
- Generative AI summarization - Interactions are auto-summarized at wrap-up, reducing after-call work and improving documentation accuracy.
- AI-powered knowledge base suggestions - Relevant articles, protocols, and care guidelines surface automatically based on conversation context.
- AI coaching for agents - Real-time coaching prompts help agents improve communication quality and compliance adherence during live interactions.
- Predictive analytics and AI-driven reporting - Supervisors access forecasting dashboards and AI-generated insights for capacity planning and service-level optimization.
- Conversational AI and virtual assistant integration - Seamlessly hand off between AI-powered virtual assistants and live agents with full context preservation.
Deep Healthcare Integrations
Consilium Intelligent Agent Desktop integrates with leading healthcare systems including Epic, Cerner, and Salesforce Health Cloud to surface contextual patient information, appointment history, and interaction records at a glance. Pre-built connectors reduce integration timelines and deliver bi-directional data exchange with EHR/EMR platforms.
Healthcare-Specific Workflows and Templates
- Pre-built templates for appointment scheduling, chronic care follow-up, telehealth support, and care reminders
- Customizable widgets for patient verification, consent capture, triage workflows, and prescription management
- Role-based workspaces tailored for agents, nurses, care coordinators, supervisors, and administrators
- Intelligent routing that matches patients to the right resource based on clinical context and urgency
Real-Time Supervision and Quality Management
Supervisors gain real-time monitoring dashboards with AI-driven quality scoring, silent monitoring, live coaching, and automated compliance alerts. Administrators configure workflows, define routing rules, and access actionable reports for capacity planning.
Security and Compliance
Built on a HIPAA-ready architecture with robust access controls, encrypted data handling, and audit-friendly interaction logs (subject to your configuration and regional regulations). Designed to support BAA requirements for healthcare organizations.
Deployment and Onboarding
Consilium Intelligent Agent Desktop is delivered as a scalable SaaS solution supporting multi-location hospitals, distributed contact centers, and remote agents. Our typical onboarding process includes tenant provisioning, EHR integration setup, role and workflow configuration, user acceptance testing, and go-live support.
Get Started
Contact our team to schedule a personalized demo and see how Consilium Intelligent Agent Desktop can transform your healthcare contact center operations. Our specialists will walk you through AI-powered workflows tailored to your clinical environment and patient engagement goals.
Highlights
- AI-powered omnichannel workspace unifying voice, chat, email, SMS, and messaging into a single intelligent interface. Features real-time AI transcription, sentiment analysis, generative AI summarization, and next best action recommendations that guide agents through complex clinical workflows - reducing after-call work and improving documentation accuracy compared to traditional agent desktops.
- Deep EHR/EMR integration with platforms including Epic, Cerner, and Salesforce Health Cloud via pre-built connectors. Bi-directional data exchange surfaces contextual patient information, appointment history, and interaction records at a glance - enabling agents to resolve inquiries faster without switching between systems.
- Scalable SaaS deployment on AWS supporting multi-location hospitals, distributed contact centers, and remote agents. AI-driven predictive analytics, intelligent routing based on clinical context, and real-time AI coaching help supervisors optimize capacity planning while agents receive automated guidance to improve quality and compliance during live interactions.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
When you choose Consilium Intelligent Agent Desktop, you gain a dedicated partner committed to your long-term success. Our comprehensive support ecosystem ensures smooth deployment, optimized performance, and continuous guidance throughout your journey.
24/7 Email Support Our expert support team is available around the clock via email at support@consiliuminc.com . Whether you need troubleshooting assistance, guidance on configuration, or help with integration, we aim to provide quick and effective resolutions to keep your operations running seamlessly.
Priority Phone Support For critical issues or urgent assistance, contact our priority support line for direct access to experienced specialists who understand your healthcare environment and business needs.
Comprehensive Support Portal Access our support portal at <www.consiliumsoftware.com > for in-depth product documentation, FAQs, how-to videos, and user guides. The portal also enables you to submit and track support tickets in real time, giving you full visibility into the resolution process.
Onboarding and Training New customers benefit from tailored onboarding and training sessions designed to align with your contact center workflows. Our team assists with tenant provisioning, EHR integration setup, role and workflow configuration, and user acceptance testing to help you maximize the platform's AI-powered capabilities from day one.
Requesting Refunds For billing inquiries or refund requests, contact support@consiliuminc.com and our team will assist you promptly.
At Consilium, we support your success - empowering your agents, supervisors, and administrators every step of the way.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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