Sold by: Consilium Software
Transform your customer engagement with UniCampaign™ by Consilium Software - an AI-powered, omnichannel campaign management solution for Amazon Connect. UniCampaign™ revolutionizes outbound strategies by delivering tailored, compliant, and impactful interactions that enhance customer relationships. Engage customers on their preferred platforms - including voice, SMS, email, and WhatsApp - with seamless integration. Leverage features like digital chaining to design personalized journeys across multiple touchpoints, increasing relevance and conversion rates. Equipped with advanced contact selection rules, attempt control, and compliance tools like time-zone sensitive dialing, TCPA guidelines, State Laws, UniCampaign™ ensures you meet strict regulatory requirements. With AI-driven campaign optimization, comprehensive analytics, and a scalable cloud-based platform, UniCampaign™ helps you maximize operational efficiency, drive growth, and turn your campaigns into success stories.
Overview
Transform Customer Engagement with UniCampaign™: The AI-Powered Omnichannel Campaign Management Solution
In todays fast-paced, competitive landscape, effective customer engagement is not just advantageous - it is essential for success. UniCampaign™ by Consilium Software revolutionizes your outbound strategies, delivering tailored, compliant, and impactful interactions that significantly enhance customer engagement.
UniCampaign™: Your Solution for Advanced Campaign Management
UniCampaign™ offers a flexible, scalable platform that adapts to your business needs. Built to meet strict compliance requirements, it helps you strengthen customer connections while maximizing operational efficiency and driving growth.
Key Features of UniCampaign™:
Omnichannel Campaign Execution: Engage customers on their preferred platforms - Voice, SMS, email, and WhatsApp - with smooth integration and coordination. Email Automation: Personalize and scale your email campaigns with ease.
Interactive SMS: Maintain ongoing conversations with dynamic SMS.
WhatsApp Integration: Connect with customers through rich, interactive messages on the worlds most popular messaging platform.
Digital Chaining: Design personalized customer journeys across multiple touchpoints to increase relevance and drive higher conversion rates.
Advanced Contact Selection Rules: Use reusable global filters to streamline operations and ensure consistent campaign quality.
Attempt Control: Optimize dialing frequency to comply with regulations, minimize customer fatigue, and maximize engagement.
Contact Transfer Between Campaigns: Effortlessly move contacts between campaigns based on specific triggers, enhancing engagement and responsiveness.
Built-In Compliance Tools
Time-Zone Sensitive Dialing: Schedule calls with precision, respecting local time zones to boost effectiveness.
DNC List Integration: Seamlessly comply with national and regional Do Not Call regulations.
State-Specific Compliance: Navigate complex laws, like the TCPA, with tailored compliance strategies.
Virtual Relationship Management: Assign agents to handle preview calls, ensuring personalized and consistent customer relationships.
Multi-Tenant Architecture: Manage multiple teams or business units from a single platform, ensuring both flexibility and security.
Cloud-Based Flexibility: Run campaigns from anywhere, backed by a cloud infrastructure that is continuously updated for optimal performance.
Optimized Contact Strategies: Use analytics to identify the best times to reach customers, improving response rates.
AI-Driven Campaign Optimization: Leverage AI to fine-tune campaigns for maximum effectiveness and timeliness.
Comprehensive Analytics & Reporting: Access deep insights into campaign performance to refine future strategies and achieve even better outcomes.
Supercharge Your Customer Engagement with UniCampaign™
UniCampaign™ by Consilium Software is the ultimate solution to enhance your outbound strategies. With industry-leading compliance tools, omnichannel integration, and AI-driven insights, UniCampaign™ helps you exceed your customer engagement goals.
Take Your Outbound Efforts to the Next Level
Transform your campaigns into success stories with UniCampaign™. By leveraging its advanced features, you can deliver personalized, compliant, and impactful interactions that resonate with your customers. Maximize operational efficiency, drive growth, and stay ahead in the competitive landscape.
For a Demo or Sales Inquiry: Contact us at sales-support@consiliuminc.com to schedule a demo or learn more about UniCampaign™.
Highlights
- AI-Powered Omnichannel Engagement: UniCampaign™ enables you to connect with customers on their preferred platforms - including voice, SMS, email, and WhatsApp - with seamless integration. This omnichannel approach enhances customer relationships by delivering tailored and impactful interactions across all communication channels.
- Personalized Journeys with Digital Chaining: Leverage digital chaining to design personalized customer journeys across multiple touchpoints. By increasing relevance through customized interactions, you drive higher conversion rates and significantly enhance customer engagement.
- Advanced Compliance and Optimization Tools: UniCampaign™ is equipped with advanced contact selection rules, attempt control, and built-in compliance features like time-zone sensitive dialing and DNC list integration. Combined with AI-driven campaign optimization and comprehensive analytics, it ensures you meet strict regulatory requirements while maximizing operational efficiency and driving growth.
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
UniCampaign™ LCM Basic Outbound for Amazon Connect/ 5 Concurrent Agent | UniCampaign™ LCM per 5 OB Agent for Amazon Connect Dialers, 1-Year Subscription & Support for Basic Features - Auto Dialing Campaigns (Progressive, Predictive, Agentless), List Automation, List Filtering, List Appending, List Rechurn, Holiday Management, Reporting, and Dashboard | $893.00 |
UniCampaign™ LCM Premium Outbound for Amazon Connect/ 5 Concurrent Agent | UniCampaign™ LCM per 5 Outbound Agent for Amazon Connect Dialers, 1-Year Subscription & Support for Premium Features - Basic Features plus Digital Campaigns and Chaining, Agent Scripting, TCPA Compliance, and DNC Automation | $1,133.00 |
UniCampaign™ LCM Elite Outbound for Amazon Connect/ 5 Concurrent Agent | UniCampaign LCM per 5 Outbound Agent for Amazon Connect Dialers, 1-Year Subscription & Support for Elite Features - Includes Basic and Premium Features plus Virtual Relationship Manager, Advanced Reporting, Real-Time Advanced and Alerting Dashboard, Best Time to Call, and Contact Selection Rules. | $1,373.00 |
UniCampaign™ Add-on for CRM/EHR Integration for AmazonConnect/5 Concurrent Agent | Consilium UniCampaign Advanced Features for Amazon Connect, per 5 Concurrent Agent - includes CRM Connector (SAP C4C, Salesforce Service Cloud Voice, Oracle Service Cloud, ServiceNow, etc.), AI Analytics, Agent Experience, Call Guide - with 1-Year Support. | $533.00 |
Annual Software Maintenance Recurring Fees (Mandatory) | Use Qty 1 for up to 50 seats, Qty 2 for up to 100 seats, Qty 3 for up to 150 seats, Qty 4 for 200 seats, and repeat same model for over 200 seats (e.g., 1,000 seats will require Qty 5) | $8,000.00 |
One-Time Professional Services Charge (Mandatory) | One-time fee for standard single instance implementation; additional fee applies for any customizations, non-standard configuration | $8,888.00 |
Vendor refund policy
Refund eligibility and terms are subject to review, based on the reasons and subscription duration. For questions, please contact us at finance@consiliuminc.com .
Consilium reserves the right to review and approve or reject customer purchases, even after the transaction is completed on AWS Marketplace, based on internal policies, product feasibility, and other relevant factors.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
When you choose Consilium UniCampaign™, you are not just getting a powerful campaign management solution - you are also gaining access to a robust support system designed to help you every step of the way. We are committed to providing exceptional customer support, ensuring that you can maximize the value of our product with minimal hassle. Here is what you can expect:
24/7 Email Support: Our support team is available around the clock to assist you via email. Whether you have questions, need troubleshooting, or require guidance, you can reach us at support@consiliuminc.com . We aim to respond quickly, ensuring your issues are addressed promptly.
Priority Phone Support: For more urgent matters, you can contact our dedicated support line.
Comprehensive Support Portal: Visit our support portal at <www.consiliumsoftware.com > to access a wealth of resources, including detailed user guides, FAQs, and instructional videos. The portal also allows you to submit and track support tickets, ensuring you have full visibility into the resolution process.
Onboarding and Training: New customers can benefit from personalized onboarding sessions and training programs tailored to your specific needs. Our team will work with you to ensure a smooth implementation and help you get up and running quickly.
At Consilium, we believe in building long-term partnerships with our customers. Our support services are designed not just to solve problems, but to help you thrive. We are here to support your success, every step of the way.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.