Sold by: ccrcÂ
Free Trial
"Taiying Technology (CCRC) offers advanced omnichannel intelligent customer contact center solutions, significantly enhancing the operational efficiency of multilingual service desks through the integration of Amazon Connect. Our platform supports telephone, web, mobile, and chatbot channels, and is equipped with advanced voice and text analysis tools to deeply explore customer emotions and needs. Additionally, Taiying Technology has developed customized QuickSight BI reports based on CTR data from Connect call centers, enabling businesses to customize the visualization of call center content according to different KPIs, further supporting in-depth call center data analysis. These capabilities provide businesses with real-time analytics and detailed reporting, helping to improve service quality, optimize customer experience, and monitor service quality and customer satisfaction in real time."
Overview
- Amazon Q Agent Assist: Seamlessly integrated within Amazon Connect, this feature enables proactive searching, real-time searching, and content generation, streamlining operations and enhancing agent productivity.
- Customer Profile Integration: We offer dynamic updating and viewing of customer information, including contact details and preferences, facilitating more tailored services. Integration with third-party CRM systems is seamlessly supported, enhancing customer relationship management capabilities.
- Voice Messaging: Our advanced automated voicemail system permits customers to leave messages at any time, including outside normal business hours, thereby increasing our service flexibility and boosting customer satisfaction.
- Social Media Integration: Customers can effortlessly interact with us via their preferred social media platforms, such as Facebook. This broadens our communication channels and aligns with customers' preferred methods of engagement.
- Automated Call Summarization: Employing cutting-edge AI technology, we automatically distill the critical elements of each call, enabling customer service agents to swiftly comprehend and respond to essential information, thereby boosting operational efficiency.
- Intelligent AI Conversations: Through the incorporation of sophisticated AI-driven conversation systems, our customer service representatives can engage more effectively with customers, significantly improving both the resolution speed and the quality of service.
- BI Reporting: We have developed an intuitive BI reporting system that vividly presents the call center's real-time key performance indicators (KPIs), aiding in the monitoring and enhancement of operational effectiveness.
Highlights
- Fast Deployment: CCRC CXM supports rapid deployment in over 80 countries worldwide, with the capability to go live within as little as two weeks.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Number of users | Please contact us | $10.00 |
Vendor refund policy
Please contact us
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Email: yutong@ccrc.com Phone: +86 15001861018 (Mon-Fri, 9:00-17:00 UTC) Support Portal: https://www.ccrc.com Buyers can expect professional support, including troubleshooting, configuration assistance, and usage guidance. Our standard response time is within 24 hours, and we offer priority support for critical issues for premium subscribers.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
CCRC SERVICE
By ccrc
"Taiying Technology (CCRC) offers advanced omnichannel intelligent customer contact center solutions, significantly enhancing the operational efficiency of multilingual service desks through the integration of Amazon Connect. Our platform supports telephone, web, mobile, and chatbot channels, and is equipped with advanced voice and text analysis tools to deeply explore customer emotions and needs. Additionally, Taiying Technology has developed customized QuickSight BI reports based on CTR data from Connect call centers, enabling businesses to customize the visualization of call center content according to different KPIs, further supporting in-depth call center data analysis. These capabilities provide businesses with real-time analytics and detailed reporting, helping to improve service quality, optimize customer experience, and monitor service quality and customer satisfaction in real time."
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.