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"Taiying Technology (CCRC) offers advanced omnichannel intelligent customer contact center solutions, significantly enhancing the operational efficiency of multilingual service desks through the integration of Amazon Connect. Our platform supports telephone, web, mobile, and chatbot channels, and is equipped with advanced voice and text analysis tools to deeply explore customer emotions and needs. Additionally, Taiying Technology has developed customized QuickSight BI reports based on CTR data from Connect call centers, enabling businesses to customize the visualization of call center content according to different KPIs, further supporting in-depth call center data analysis. These capabilities provide businesses with real-time analytics and detailed reporting, helping to improve service quality, optimize customer experience, and monitor service quality and customer satisfaction in real time."
Overview
- Amazon Q Agent Assist: Seamlessly integrated within Amazon Connect, this feature enables proactive searching, real-time searching, and content generation, streamlining operations and enhancing agent productivity.
- Customer Profile Integration: We offer dynamic updating and viewing of customer information, including contact details and preferences, facilitating more tailored services. Integration with third-party CRM systems is seamlessly supported, enhancing customer relationship management capabilities.
- Voice Messaging: Our advanced automated voicemail system permits customers to leave messages at any time, including outside normal business hours, thereby increasing our service flexibility and boosting customer satisfaction.
- Social Media Integration: Customers can effortlessly interact with us via their preferred social media platforms, such as Facebook. This broadens our communication channels and aligns with customers' preferred methods of engagement.
- Automated Call Summarization: Employing cutting-edge AI technology, we automatically distill the critical elements of each call, enabling customer service agents to swiftly comprehend and respond to essential information, thereby boosting operational efficiency.
- Intelligent AI Conversations: Through the incorporation of sophisticated AI-driven conversation systems, our customer service representatives can engage more effectively with customers, significantly improving both the resolution speed and the quality of service.
- BI Reporting: We have developed an intuitive BI reporting system that vividly presents the call center's real-time key performance indicators (KPIs), aiding in the monitoring and enhancement of operational effectiveness.
Highlights
- Fast Deployment: CCRC CXM supports rapid deployment in over 80 countries worldwide, with the capability to go live within as little as two weeks.
Details
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Email: yutong@ccrc.com Phone: +86 15001861018 (Mon-Fri, 9:00-17:00 UTC) Support Portal: https://www.ccrc.com Buyers can expect professional support, including troubleshooting, configuration assistance, and usage guidance. Our standard response time is within 24 hours, and we offer priority support for critical issues for premium subscribers.