Sold by: ai4process
Ongoing day-to-day operational support for Pega Client Managed Cloud environments, covering monitoring, incident response, and release management.
Overview
ai4process's CMC Day-to-day Support service provides ongoing operational cover for live Pega Client Managed Cloud environments: proactive monitoring, incident triage and resolution, patch and release management, and scheduled health reporting — so your internal team isn't carrying full operational load for a platform they didn't build.
Key Benefits: – Defined response and resolution targets against a documented support model, not ad hoc best-effort cover. – Proactive monitoring and release management that reduces the technical debt and configuration drift that eventually forces a costly remediation project. – A support team with existing platform context if you also commission an ai4process Health Check, Upgrade, or Externalisation engagement. – Scalable support tiers matched to environment criticality and change velocity, from light-touch oversight to full managed operations.
Engagement Approach: Support engagements begin with an onboarding period to document the environment and agree response/resolution targets, then move to steady-state operations: monitoring, incident management, and a regular cadence of release and health reporting. Tiers can flex as your environment's criticality or change velocity shifts.
Why Choose Us: Because ai4process's support teams are the same practitioners who install, upgrade, and review Pega environments, incidents get resolved with platform-level context rather than a first-line team working from a runbook alone. This continuity, combined with a 150+ person consultancy spanning the UK, Poland, and India, supports both light-touch and full managed-operations models.
Highlights
- Defined response and resolution targets against a documented support model — not ad hoc best-effort cover.
- Proactive monitoring and release management that heads off technical debt before it forces a remediation project.
- Support delivered by the same practitioners who install and upgrade your environment, not a disconnected first-line team.
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