Sold by: PegasystemsÂ
Deployed on AWS
Pega Customer Decision Hub optimizes lifetime value by providing an "always-on brain" for your business - unifying your data, analytics, and channels into one connected experience.
Overview
Customer Decision Hub collects data from every interaction as it's taking place, combines that with the customer's full interaction history to determine their current context, and then delivers next-best-action recommendations during their moment of need. With Pega, you'll pivot between selling, serving, retaining, and nurturing in real-time and quickly deploy new strategies to keep pace with ever-changing market conditions and customer demand.
All delivered as a service on AWS
Highlights
- Increasing relevance with empathetic selling Pega doesn't push products to customers in large batches. Customer Decision Hub only recommends selling to customers if they're in-market and it adds value to their current situation. With and empathetic approach to selling, clients routinely see a 3 - 6X increase in response/conversion rates and generate an average of $226 million in incremental revenue every year.
- Mastering proactive customer retention Customer Decision Hub doesn't wait for customers to tell you the're leaving - it constantly monitors their situation, looking for signs of churn. Once identified, you'll proactively trigger personalized retention offers and adapt experiences in real time with the next best actions designed to retain their business without over-incentivizing. Customer Decision Hub clients routinely reduce churn rates by 10-50% and retain an average of $193 million annually.
- Driving loyalty with preemptive service What if you could solve your customer's problem before they know they had one? Custoemr Decision Hub identifies customers who are likely in need of service and delivers preemptive messages - resolving the issue before it even happens. By anticipating moments of need and getting ahead of customer problems, clients typically receive a 10-40 point increase in NPS
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Pega CDH | Usage of Pega Cloud Services as defined by End User License Agreement | $9,999,999.00 |
Vendor refund policy
As defined in terms, or as required by applicable law
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Pega customers can gain access to support resources through our community support, with documentation and expert resources here: https://community.pega.com/ Global Customer Care: https://msp.pega.com or Contact us over the phone at:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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