DCS 1:1 Customer Engagement Implementation Service

Overview Elevate Your Business with DCS 1:1 Customer Engagement Implementation Service. DCS collaborate with you to optimise the outcome of every customer interaction to provide a great customer experience while maximizing value to your company. We help you provide the right action in the right channel at the right moment for each customer. We offer an end-to-end strategic approach, including infrastructure, data, modelling, channel integration, Pega CDH Next Best Action, measurement, and monitoring. This enables us to understand and control value throughout the decisioning lifecycle. We help identify and prioritise use cases that match your goals and drive transformative value. Based on our experience, we provide thought leadership on 1:1 implementations, next best actions, engagement strategies, and treatment excellence, to amplify customer interactions. We collaborate with you to create a Decisioning CoE to ensure continuous improvement and value from your use of Pega. Key Features Measuring and Enhancing Next Best Actions: Our team takes charge of gauging the outcomes of Next Best Actions, continuously refining these actions through the optimization of engagement policies and channel treatments. Ensure a testing cadence: Craft unit and automated test cases, backed by persona-centric testing and API testing, synergising with your DevOps pipeline. Utilising the Industry Foundation Data Model: Leverage Pega's specialized xCAR data model tailored to your industry's needs for data sourcing. Specific client requirements tailored on the xCAR data model accordingly. Seamless Integration with CDP Platforms: Extract behavioral and in-session data from CDP platforms such as Celebrus or Tealium, integrating them into Pega's real-time decision-making workflow. Prepared for Future Upgrades: Employing the Pega NBA Designer framework for CDH implementation; by strictly utilising the framework's extension points, we ensure the CDH implementation remains poised for future upgrades.