Sold by: GotoBizÂ
XMOps is the Experience Management (XM) solution, managed and operated by GotoBiz and powered by the Qualtrics platform running on AWS Cloud, which allows organizations to meet and anticipate the needs of their customers, enabling a competitive advantage from insights and concrete actions, promoting operational excellence, increased satisfaction, and effective time to market.
Overview
XMOps is the Experience Management (XM) solution managed and operated by GotoBiz, enabling organizations to meet and anticipate their customers' needs through data, intelligence, and action. By transforming signals from multiple channels into integrated journeys, the solution delivers strategic insights that drive competitive advantage, promoting operational excellence, enhanced satisfaction, and a more effective time to market.
GotoBiz supports companies in envisioning, organizing, and evolving personalized, people-centered Experience Management programs through assessments, co-creation based on business KPIs, robust technology architecture, and intelligent implementations that unlock the full value of the Qualtrics XM platform. Hosted on AWS Cloud, Qualtrics provides the performance, scalability, and security required for enterprise-grade experience initiatives—fully leveraged through GotoBiz’s delivery excellence and continuous support.
By combining Qualtrics' cutting-edge technology with GotoBiz's expertise in managed services, XMOps redefines business performance. With an approach guided by actionable insights and concrete actions, the solution enables rapid response to real-time feedback, increases satisfaction and loyalty rates, and positions the organization with a sustainable competitive edge in dynamic markets.
Highlights
- 360Âş View: Gain a comprehensive understanding of your customer by integrating data from all interactions and touchpoints to personalize experiences and strengthen relationships.
- Insights: Quickly access valuable insights through advanced data analysis, enabling agile and informed decision-making to improve experience management strategies.
- Churn reduction and loyalty: decrease churn rates by proactively identifying pain points and enhancing services to meet and exceed customer expectations.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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Legal
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Support
Vendor support
sistemas.internos@processor.com.br Phone: +5551 2111-1566
Software associated with this service
Qualtrics
By Qualtrics LLC
Qualtrics (XM) helps brands continually assess the quality of their four core experiences-customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.