Sold by: Cresta IntelligenceÂ
Cresta turns every customer conversation into a competitive advantage.
Overview
Cresta combines the best of AI and human intelligence to transform conversations and workflows at every level of the contact center. Discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every member of your team to work smarter and faster. All with a single platform that's purpose-built to save time and money, differentiate the customer experience, and accelerate revenue growth every time you connect with a customer.
Cresta AI Agent redefines what virtual agents are capable of, eliminating the trade-off between cutting costs and delivering exceptional customer experiences. By combining precise business logic with advanced language models, Cresta creates personalized, human-like conversations that resolve complex issues effortlessly and safely, with guardrails to protect your brand and data.
Cresta Agent Assist empowers every agent with real-time guidance, best practices, and AI-generated summaries to enhance performance and accelerate results. With Generative Knowledge Assist and tailored workflows, agents confidently navigate conversations from day one, reducing ramp time and boosting productivity.
Cresta Conversation Intelligence helps leaders maximize results and reduce costs with AI-powered insights, coaching, and quality management tools. It understands the content and context of every conversation, auto-scores 100% of interactions, and reinforces winning behaviors with AI-enabled coaching workflows.
At our core is Crestas Expertise Engine, the deep AI technology that understands and optimizes every customer interaction.
For custom pricing, EULA, or a private contract, please contact partners@cresta.ai for a private offer.
Highlights
- Cresta is a white glove partner for AI transformation in the contact center. With deep domain expertise, an unmatched innovation track record, and an ironclad commitment to delivering customer value, we will future-proof your AI strategy so you can stay ahead of the competition.
- Cresta turns conversations into better business performance. We empower our customers to pinpoint issues, opportunities, and winning behaviors, before driving org-wide action with unprecedented speed using the industry's most powerful AI workflow engine
- Cresta's AI tech stack provides a measurable performance advantage. Our suite of task-optimized models are trained on each customer's unique data to deliver best-in-class transcription accuracy, precise outputs, and ultra-low latency. We continue to push the boundaries of what's possible.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Agent Assist for Chat | Real-Time Agent Assist for Chat, up to 125,000 chat subscription | $150,000.00 |
Agent Assist for Voice | Real-Time Agent Assist for Voice, up to 100,000 call subscription | $150,000.00 |
Dimension | Cost/unit |
|---|---|
Real-Time Agent Assist for Chat, per Chat | $1.20 |
Real-Time Agent Assist for Voice, per Call | $1.50 |
Vendor refund policy
All subscriptions are non-cancellable and non-refundable for the period subscribed.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Cresta provides comprehensive implementation, training, and customer success services to help ensure you are getting maximum value from Cresta solutions. Cresta Customer Support hours are Monday - Friday 5AM-6PM PST. support@cresta.aiÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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41 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Michelle O.
Great overall service
Reviewed on Sep 14, 2022
Review provided by G2
What do you like best about the product?
Quick turnaround whenever we have questions or are looking to implement new features
What do you dislike about the product?
No significant concerns, I would like to be able to utilize or test new features more frequently
What problems is the product solving and how is that benefiting you?
Cresta helped us create an all in one system for inspecting and documenting our coaching plans which has eliminated time and unnecessary tools/processes that were previously in place
Information Technology and Services
User friendly - but some things dont work as fast or efficiently on occasion
Reviewed on Sep 14, 2022
Review provided by G2
What do you like best about the product?
Insights as well as AI providing suggestions and finishing consultant sentences. LIVE view is awesome as well as Cresta Director.
What do you dislike about the product?
Hiccups syncing with back end system (live engage). User-friendliness to view comments and review commensts.
What problems is the product solving and how is that benefiting you?
manager to consultant visibility, and feedback accessibility.
Arron P.
Great product with great support
Reviewed on Sep 13, 2022
Review provided by G2
What do you like best about the product?
The insights from the leader dashboard allow us to pinpoint and coach agents more efficently.
What do you dislike about the product?
Nothing all of the dislikes are with LMI
What problems is the product solving and how is that benefiting you?
its giving the agents a birds-eye view of what they are doing well and what they are missing the mark on
Emily R.
Amazing AI-Powered Coaching Tool
Reviewed on Sep 13, 2022
Review provided by G2
What do you like best about the product?
Cresta is a great coaching tool that allows me to review and score chats efficiently. I can read conversations and pull up the score guide on the right-hand side seamlessly. When I coach consultants, Cresta allows me to activate real-time hints in different conversation areas for each team member. Through the Cresta AI, the system learns to place these coaching hints from the thousands of conversations properly.
What do you dislike about the product?
I don't have complaints about the Cresta system at all. Once in a while, there will be a few bugs that prevent me from pulling up my team automatically, or I get a random error message when I try to score a chat, but these are very rare. If I report a problem, Cresta responds to my request in an appropriate amount of time.
What problems is the product solving and how is that benefiting you?
In the past, I had to read chats and score in a different system, which often took a long time since I had to switch between tabs constantly. Everything I need to coach, conversations, hints, and coaching plans are all stored in one centralized system. I spend less time scoring and more time preparing and helping my team have great conversations.
Computer Software
Cresta has improved the way we work.
Reviewed on Sep 13, 2022
Review provided by G2
What do you like best about the product?
For my consultants, they can't imagine working without it. As a leader of a chat team, the majority of my day is spent in Cresta Director and it is invaluable. It makes it very easy to review my consultants Coaching Plans and to score their conversations. For new hires, I enjoy the LIVE viewing feed so I can monitor the team easily and flip back and forth between conversations so I can provide immediate, on the spot feedback.
What do you dislike about the product?
Not really a dislike but with all technology, you want it exactly the way you want it and you want it to be right now. I would like to see some more personal customization and have it on the go. But with that said, the Cresta team is very responsive to change requests and evaluates based on priority.
What problems is the product solving and how is that benefiting you?
The customization of Cresta Director so it has everything I need to make my job easier. It has all of my Coaching Plans in one organized place to review for myself and my consultants.