Sold by: SMART ENERGY WATER
Deployed on AWS
SmartCX is the #1 digital customer experience platform for energy, water & gas providers, worldwide, that harnesses the power of digital to better address customer needs and build future-ready businesses.
Overview
SmartCX™ Platform, designed specifically for utilities, stands out as an industry-specific solution equipped with AI and machine learning capabilities. This platform ensures a stellar digital customer experience, providing a robust, scalable, and flexible solution that seamlessly integrates various service channels, from web interfaces and mobile applications to intelligent chatbots. The digital self-service platform is purpose-built to serve a diverse range of customer segments, including residential users, commercial enterprises, builders, landlords, agencies, and property managers. With over 1,000 use cases, it enables utilities to excel in areas like multichannel communication, billing, payments, service management, and outage management. The platform also incorporates cutting-edge offerings in eMobility, renewables, and smart home technologies, thus leading the charge toward sustainability with features that promote energy efficiency and water conservation. As utilities navigate the shift from traditional to digital, choosing SmartCX™ means opting for an 'Everything in One' unified platform that redefines how utility services are delivered, ensuring a connected, efficient, and customer-centric digital experience.
Highlights
- Single integrated multi-channel digital platform for customer self-service enabling online account management, billing and payments, service start and stop, conversation programs, and Smart Home capabilities
- Reduced operational cost to serve the customers through higher digital adoption. 24*7 digital connectivity and multi-channel communication for customer alerts and notifications
- The only AI platform that delivers Connected Customer and Workforce journeys in a single integrated digital platform- powered by AI, ML, IoT Analytics.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Base Package - Small | Price is per meter for up to 50,000 meters. | $23.88 |
Base Package - Large | Price is per meter for over 50,000 meters. | $17.88 |
Advanced Package - Small | Price is per meter for up to 50,000 meters. | $35.76 |
Advanced Package - Large | Price is per meter for over 50,000 meters. | $23.76 |
Dimensions summary
Pricing works on a per-meter basis and combines two choices. First, you pick a package: Base or Advanced. Second, your price falls into a size band set by your meter count. The Small band covers up to 50,000 meters. The Large band covers over 50,000 meters. So four options exist: Base Small, Base Large, Advanced Small, and Advanced Large. You multiply your per-meter rate by your number of meters. As your meter count crosses 50,000, you move into the Large band for your chosen package.
Top-of-mind questions for buyers
Pricing is charged per meter, meaning each utility meter you serve counts as one billable unit. You multiply your per-meter rate by the total number of meters. Your total meter count also decides your size band: up to 50,000 meters uses the Small band, and over 50,000 uses the Large band.
Both are billed per meter and cover the same size bands. The Base Package includes core customer experience and self-service tools. The Advanced Package adds capabilities such as AI-driven analytics, energy and water disaggregation, and demand response features. Contact the vendor to confirm the exact feature split for each package.
Your per-meter rate falls into a size band set by your meter count. Up to 50,000 meters uses the Small band. Once your count crosses 50,000, you move into the Large band for your chosen package. The band applies to your meter total, not just the extra meters.
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Delivery details
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Support
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The scope of the implementation project may include the following key system installation and data integration activities:
1 Design, configure, and setup of SEW software selected in the AWS marketplace.
2 Integration of SEW Cloud Services with Customer systems.
3 Migration of existing customer preferences to SCM for the notifications in scope.
4 Deployment of Customer branded customer web portal functionality in scope.
5 Deploy and publish Customer branded mobile apps for Apple iOS and Google Android app stores.
The scope of the implementation project may include the following key system installation and data integration activities:
1 Design, configure, and setup of SEW software selected in the AWS marketplace.
2 Integration of SEW Cloud Services with Customer systems.
3 Migration of existing customer preferences to SMW for the notifications in scope.
4 Deployment of Customer branded customer web portal functionality in scope.
5 Deploy and publish Customer branded mobile apps for Apple iOS and Google Android app stores.
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