Sold by: Cognitio Tech LLCÂ
Solution that allows you to give monitoring of the procedures established for the granting of aid resources, aid measures provisional, the help, assistance, attention and connection that are granted to the Victims when their human rights are violated
Overview
Victim Management.-This functionality will allow the personal information of victims who request care to be recorded. Case management. .- This functionality will allow the file to be registered and follow up on the victims' requests. Flows.- Depending on the type of request it will be possible to automate some tasks required in the flow (e.g. notify via email the change of status of a case, approval action, among others). Chatter.- The Chatter functionality will allow interaction on the internal social network of Salesforce to publish and notify users. File Attachments.- Consider using standard Salesforce functionality to attach files to case records. Reports and Dashboards.- The solution consider a tool aimed at End Users so that they themselves can create their reports and dashboards in a friendly and simple way.
Highlights
- Attention oriented to victims of crimes.
- Personalized configuration of flows considering activities and actors during victim care cases.
- Personalized creation of reports and dashboards that provide timely information to improve care for crime victims.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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Legal
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Support
Vendor support
Gabriela Soto GarcĂa gsoto@cognitio.lat +52 5545059652
Software associated with this service
Salesforce Service Cloud
By Salesforce, Inc.
Service Cloud is a complete agentic service platform built for every type of service, in any industry, and across all channels.
With Agentforce, human agents and AI agents collaborate seamlessly in real time to resolve issues faster, personalize every interaction, and deliver consistent, high-quality support wherever customers engage, all while reducing costs by boosting efficiency and optimizing resources.