Sold by: Amdocs
Deployed on AWS
Vendor Insights
A 'telco in a box' solution to fuel your growth. Everything your MVNO or digital brand needs to launch quickly, with minimum risk and headaches. Our cloud based platform is based on advanced AI capabilities, it is quick to implement and intuitive to manage.
3.8
Overview
ConnectX is an all in one SaaS solution, connecting businesses to endless potential through robust monetization, AI powered innovation, and strategic experimentation.
LIMITLESS BUSINESS EVOLUTION
Amdocs connectX a next generation cloud native SaaS platform designed to empower businesses of all sizes. Powered by AI and machine learning, connectx transcends traditional software limitations by offering a comprehensive solution that streamlines operations, anticipates customer needs, and fuels data driven decision making.
Transcending Industry Boundaries:
Connect Telecom MVNOs and MVNEs: Launch innovative mobile services quickly, manage complex subscriber lifecycles and unlock new revenue streams.
Sub/B-Brands: Effortlessly establish and manage distinct brands tailored to niche markets,all within a unified platform.
Connect Financials: Deliver personalised financial products,optimise risk management and create frictionless customer experience.
Connect Utilities: Streamline service provisioning,personalise offerings based on usage patterns and enable real time customer engagement.
Connect Consumer Brands: Personalise customer journeys,build loyalty programs and offer data driven insights to enhance engagement.
Connect More: ConnectX's adaptable architecture caters to a wide range of industries,empowering business to thrive in the digital age.
FASTER TIME TO VALUE: 3 months to launch 10 people or fewer to operate the platform 60% fewer clicks for customers to buy a new service 70% better Net Promoter Score 5 minutes to launch a new offer from idea to production
KEY COMPONENTS: Product Catalog: A dynamic Self-Serve tool for managing and updating your offerings, ensuring flexibility and responsiveness to market demand, supported by AI powered actionable insights.
Customer Care: A comprehensive 360 multichannel suite designed to enhance the customer service experience, facilitating efficient issue resolution and support.
Billing: Streamlined and accurate billing solutions that cater to a variety of pricing and subscription models and customer needs.
Charging: Advanced charging mechanisms that support real-time transactions, enabling flexibility and innovation in service offerings.
ADDRESSING YOUR CHALLENGES: Challenge:Rapid Market Changes Remedy: ConnectX's agility and scalability, cupelled with prebuilt user journeys and self-serve catalog allow clients to quickly adapt and innovate, staying ahead of market trends.
Challenge: Customer Experience Expectations Remedy: Our digital first suite with custom digital care and commerce solutions offers personalized, seamless customer interactions across multiple channels.
Challenge: Complex Product Management Remedy: The no code, self-served product catalog simplifies updates and management, removing technological barriers.
Challenge:Process Automation Remedy: Preconfigured workflows and automation tools streamline complex processes, boosting efficiency and accuracy.
Challenge: Data Driven Strategy Remedy: Advanced analytics and AI convert data into actionable insights, aiding in customer retention and strategic planning.
Challenge: System Integration Complexities Remedy: TM Forum Open APIs facilitate seamless integration, simplifying connections with existing and new system.
Challenge: AI implementation RemedY:With AI integrated into the core, connectX minimizes upfront costs, offering AI capabilities without significant investment, reducing the need for specialized AI talent.
Challenge: Developing an AI Strategy Remedy: ConnectX provides a clear, strategic framework for AI implementation, ensuring effective adoption.
Challenge: Data Security and Privacy Remedy: Future proof security features ensure customer data is protected, maintaining trust and compliance.
WHY CHOOSE CONNECTX? Our platform is designed to minimize risk and simplify operations, allowing businesses to focus on growth and innovation. With connectX, you benefit from rapid deployment, a user-friendly interface, and extensive support and insights from industry leaders.
Highlights
- Quick time to launch MVNO/ MVNE
- Cost efficient operations
- Fully digital AI Based platform
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Number of users | number of users supported by the systems | $250,000.00 |
Dimensions summary
Amdocs connectX uses a contract pricing model billed by the number of users the system supports. You pay based on user count, so your cost scales with how many users you need to cover. This is a single pricing dimension, meaning there are no separate tiers, instance sizes, or usage add-ons to choose from. As your user base grows, your pricing adjusts to match the supported user total agreed in your contract. Because this is a SaaS platform for customer management, commerce, and monetization, the user count reflects the scope of your deployment.
Top-of-mind questions for buyers
A user is one account supported by the platform for customer management, commerce, and monetization tasks. Your billed user count reflects the number of accounts the system supports under your contract. Each supported account counts individually toward your total.
Your cost scales with the number of users the system supports. Adding more users raises the billed total to match the supported user count agreed in your contract. To change your supported user total, coordinate the adjustment through your contract with the vendor.
This uses a contract pricing model based on the number of users supported. You commit to a user count under the contract rather than paying per variable transaction or metered activity. Your bill tracks the supported user total, not fluctuating day-to-day usage.
www.amdocs.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
To request a customized offer, please contact us directly at: https://www.amdocs.com/products-services/connectx#contact
For more information visit
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Telecommunications
Does almost everything
Reviewed on Mar 17, 2022
Review provided by G2
What do you like best about the product?
Amdocs customer experience suite / amdocs on general just about does it all! You can easily branch out with their product offering to meet the needs of your evolving business
What do you dislike about the product?
Because of the breadth of offerings, it can sometimes be confusing to understand all the capabilities and maximize them on a small team. Additionally cost too support all of this is high
What problems is the product solving and how is that benefiting you?
Ability to share content to our customers that would otherwise be challenging to access and publish
Recommendations to others considering the product:
Consider all your use cases upfront in order to do cost/benefit on pricing
Telecommunications
Modern billing system
Reviewed on Dec 22, 2020
Review provided by G2
What do you like best about the product?
The look of AMDOCS is much more modern. I have used CSG in the past and AMDOCS definitely looks better.
Because AMDOCS looks more modern it is also easier to use. I have used CSG for over a year and was always confused with its interactions. AMDOCS came more naturally to me and I enjoy using it more than CSG, even though I needed to adapt to a new billing system.
Because AMDOCS looks more modern it is also easier to use. I have used CSG for over a year and was always confused with its interactions. AMDOCS came more naturally to me and I enjoy using it more than CSG, even though I needed to adapt to a new billing system.
What do you dislike about the product?
At times it requires you to input more than 1 piece of information even though the piece of information is unique. This might be only my company's version though.
What problems is the product solving and how is that benefiting you?
I am looking up different accounts. The benefits are that AMDOCS is easier on the eyes and easy to use once you get used to it.