Sold by: Lanying AI
Annual enterprise support for Lanying IM Private Cloud Enterprise, including prioritized installation guidance, deployment assistance, upgrade guidance, and troubleshooting. Requires an active matching core subscription purchased through AWS Marketplace.
Overview
Lanying IM Enterprise Support is an annual support entitlement for organizations with an active Lanying IM Private Cloud Enterprise subscription purchased through AWS Marketplace. It provides prioritized remote assistance for installation planning, deployment configuration, upgrades, troubleshooting, and operational best practices through Lanying support channels.
This add-on has no standalone utility. It must be bound to a matching Core App purchased by the same AWS buyer account, and the selected 10K, 15K, or 50K support tier must match the registered-user capacity of that core subscription. It does not provide additional software capacity or create resources in the buyer's AWS account. Support entitlement and subscription status are managed through Lanying Console for the duration of the AWS Marketplace agreement.
Highlights
- Annual support entitlement for customers with an active Lanying IM Private Cloud Enterprise subscription purchased through AWS Marketplace.
- Prioritized remote assistance for installation planning, deployment configuration, upgrades, troubleshooting, and operational best practices.
- Choose the support tier matching the Core App's registered-user capacity; this add-on has no standalone utility.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise Support - 10K Tier | Annual support entitlement for the 10K registered-user tier of Lanying IM Private Cloud Enterprise. Requires a matching active core subscription purchased by the same AWS buyer account. Select exactly one support tier with quantity 1. This add-on has no standalone utility. | $4,788.00 |
Enterprise Support - 15K Tier | Annual support entitlement for the 15K registered-user tier of Lanying IM Private Cloud Enterprise. Requires a matching active core subscription purchased by the same AWS buyer account. Select exactly one support tier with quantity 1. This add-on has no standalone utility. | $4,980.00 |
Enterprise Support - 50K Tier | Annual support entitlement for the 50K registered-user tier of Lanying IM Private Cloud Enterprise. Requires a matching active core subscription purchased by the same AWS buyer account. Select exactly one support tier with quantity 1. This add-on has no standalone utility. | $6,330.00 |
Dimensions summary
This listing offers three annual support entitlements, each matched to a registered-user tier of the core product: 10K, 15K, and 50K. You pick one tier based on your user count and buy it at quantity 1. The tiers scale with the size of your user base. Each support option is an add-on with no standalone use. You must hold an active matching core subscription under the same AWS buyer account. The support entitlement pairs with that subscription rather than working on its own.
Top-of-mind questions for buyers
The tier maps to registered users of your core subscription, not concurrent or active users. The 10K, 15K, and 50K figures refer to the total registered-user capacity of the matching core product. You pick the support tier that lines up with your core subscription's user tier.
No. Each support entitlement is an add-on with no standalone use. You must hold an active matching core subscription under the same AWS buyer account. The support tier pairs with that subscription and does not function on its own.
The entitlement provides annual enterprise support for your private cloud deployment. Enterprise Private Cloud includes dedicated support and onboarding along with custom service-level agreements. The support pairs with your VPC deployment of the chat infrastructure inside your own environment.
lanying.chat
Helpful?
Vendor refund policy
Eligible non-private-offer purchases canceled within 48 hours receive a full refund under AWS Marketplace policy. After 48 hours, annual support fees are non-refundable except for duplicate charges, material failure by Lanying AI to activate or provide the purchased support entitlement, or where required by law. Private Offer refunds require prior approval by Lanying AI. Contact support@lanyingchat.com with your AWS account ID, Agreement ID, product name, and reason.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Customers with an active Lanying IM Enterprise Support entitlement receive prioritized remote installation guidance, deployment configuration assistance, upgrade guidance, and troubleshooting throughout the annual subscription term.
Support requests can be submitted by email. Please include the Lanying IM App ID, AWS Marketplace subscription information, issue description, and relevant diagnostic details.
Support email: support@lanyingchat.com Private cloud installation guide: https://docs.lanying.chat/quick-start/private-cloud Documentation: https://docs.lanying.chat/ Website:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Lanying IM Private Cloud is a private deployment version of Lanying instant messaging cloud. Deploy it anywhere, and adjust the capacity (default as 20 people) anytime. For the adjustment method or more details, check the user guide.
Lanying IM Private Cloud Enterprise provides IM, optional RTC capabilities, APIs, and cross-platform SDKs for buyer-managed deployments. AWS Marketplace handles contract billing and software entitlements.
MemVerge Intelligent Memory (IM) is an enterprise AI memory solution bundled with expert professional services to help teams implement, optimize, and scale memory-enhanced agent systems. This offering includes software that persists and shares memory across sessions and agents, plus integration and enablement services to fast-track deployment and adoption. Designed for AI/ML, knowledge management, and human-in-the-loop systems, this bundle accelerates value by combining cutting-edge infrastructure with hands-on support. Ideal for RAG-based apps, education/training platforms, and multi-agent orchestration. Delivered via Kubernetes or containerized runtime.
Looking to improve developer productivity with Backstage? Tap directly into the experience, expertise, and positive vibes of the Backstage team at Spotify. As creators, maintainers, and contributors of the Backstage open source framework (not to mention everyday users), we know the technical side of Backstage inside and out. More importantly, we understand the needs of developers — and how to help them get the most out of your IDP.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.