LinkSquares CLM

What do you like best about the product?

The tools for building templates are helpful. The UI makes it friendly to build what I'm trying to do within the confines of the system. It's decently fast, though it cant always do everything I'm looking for. The Integration with Docusign has been helpful, and I've seen ROI in time saving. Support is always fast to try to help. While I haven't used any yet, I look forward to the AI tools and additional supports from the artificial intelligence.

What do you dislike about the product?

The template limitations are definitely limiting. I've been able to make things work, just not always in the way I was originally hoping to structure the task.

What problems is the product solving and how is that benefiting you?

Its a good contract repository. While the template questionnaire isn't perfect, it is still a great help and time saver.

What do you like best about the product?

How streamlined it makes the contracting process for our group.

What do you dislike about the product?

That there is not a place where you can easily see all the contracts you were mentioned in the chat for or have outstanding tasks for. Therefore, if someone wants to go in and easily see what they have to do at that moment, almost like a dashboard telling you here is what needs your attention.

What problems is the product solving and how is that benefiting you?

It helps a lot with reporting and uses AI to easily find clauses in contracts such as COLA or PGs.

What do you like best about the product?

A key upside of LinkSquares is that it is easy to configure and manage internally without having to repeatedly go back to the vendor or rely on IT for routine changes. Legal teams can independently maintain the system as needs evolve, which supports long-term sustainability, flexibility, and ownership.

The platform allows Legal to organize tasks and workflows in a structured way, helping ensure that key steps are not missed and that responsibilities are clearly assigned. This supports consistency across contracts and reduces reliance on informal tracking methods (e.g., email or spreadsheets).

Importantly, LS enables clear approval and sign-off controls, creating defined review checkpoints and an auditable record of authorization. This strengthens internal controls and governance, particularly in regulated environments where documentation and accountability are critical.

From a systems perspective, integration is relatively straightforward, making it easier to connect LS with existing tools and workflows without heavy customization or disruption.

In terms of cost, pricing is generally reasonable for the value delivered, particularly given the time savings and risk mitigation benefits. That said, document storage fees could benefit from further refinement, especially for organizations with large or rapidly growing contract repositories.

A notable strength of LS is the quality of support—not only during initial implementation, but on an ongoing basis. The support team is responsive, knowledgeable, and proactive, and there is a clear willingness to take customer feedback seriously. This ongoing engagement helps ensure the platform continues to evolve in ways that reflect real-world legal and operational needs.

Finally, LS’s continued move toward deeper AI integration is particularly compelling. The expansion of AI-driven contract intelligence, analytics, and automation represents a meaningful value add and positions the platform well for future legal operations and compliance needs.

Bottom line: LS empowers Legal to manage its own system, organize work efficiently, integrate easily with existing tools, and enforce disciplined approval and sign-off practices—supported by strong ongoing vendor partnership and increasingly sophisticated AI-driven capabilities that enhance long-term value.

What do you dislike about the product?

While LinkSquares provides useful structure around contract-related workflows and approvals, its ability to manage the broader range of day-to-day legal tasks is limited. Legal teams are routinely asked to perform work beyond contracts, such as conducting legal research, preparing memoranda or correspondence, responding to ad hoc document requests, and providing informal guidance. Ideally, Legal would benefit from a single, unified solution to track, manage, and report on all legal work—contracts, research, tasks, and advisory requests—within one platform. Today, LS does not provide a comprehensive way to capture, track, and report on this broader scope of work, resulting in a significant portion of Legal’s effort remaining invisible.

In addition, while standard reporting supports contract visibility, advanced reporting and analytics are somewhat constrained. There is limited ability to aggregate workload across different types of legal activities or to quantify effort beyond contract review. This makes it more difficult to clearly demonstrate Legal’s operational value, assess capacity, and make data-driven decisions regarding team structure, staffing levels, and resource allocation.

Finally, although pricing is generally reasonable for the value delivered, document storage fees can become a consideration as contract volumes grow. For organizations with large legacy repositories, ongoing acquisitions, or long-term retention requirements, these costs can add up over time and require closer management.

Bottom line: LS excels at contract intelligence, but expanded support for unified legal workflow management, deeper workload analytics, and improved cost scalability would materially enhance its ability to reflect the full scope and value of the Legal function.

What problems is the product solving and how is that benefiting you?

LinkSquares helps address several core business problems related to contract management and operational efficiency. Most importantly, it provides clear visibility into executed contracts by centralizing agreements and making key terms easily searchable, which allows Legal and business stakeholders to quickly understand contractual rights, obligations, risks, renewal timelines, and notice requirements. LS also helps establish and manage a more consistent contract process by introducing structure around review, approvals, and sign-off, reducing reliance on informal workflows and manual tracking while strengthening internal controls. In addition, the platform supports basic reporting and analytics that enable Legal to surface contract-related insights for audits, compliance reviews, and business planning, representing a meaningful improvement over ad hoc or spreadsheet-based reporting. Finally, LS reduces friction between Legal and the business by enabling greater self-service access to contract information, freeing Legal to focus on higher-value advisory work rather than document retrieval.

What do you like best about the product?

Prioritize, LinkSquares’ matter management tool, which helps me with efficient tracking, management, organization, and communication with key stakeholders regarding contract requests.

What do you dislike about the product?

The Prioritize dashboard task summary does not display the most recent comment associated with each work item.

What problems is the product solving and how is that benefiting you?

LinkSquares Analyze minimized questions from Sales and Operations regarding contract terms by enabling those teams to access relevant information directly. In addition, LinkSquares Finalize has decreased the time required to generate new agreements through the use of our templates.

What do you like best about the product?

The team we work with is fantastic. The integration with Salesforce saves a lot of time for us. The ability to copy templates as well.

What do you dislike about the product?

Disclaimer that this is for the older interface: it is not as connected as it should be, multiple products that don't always chat to one another (Finalize vs Analyze) Salesforce integration could be more integrated, mid flight information could be more robust. From my understanding this is improved in the newer version of the tool, but I have not yet used that interface

What problems is the product solving and how is that benefiting you?

Solves the creation and codification of the contracting process, it helps us keep all these things in one place.