Sold by: Cloud Incubator
Deployed on AWS
SaaS based IT Service Management System on the basis of USU Service Management.
Overview
SaaS based IT Service Management solutions on the basis of USU IT Service Management.
USU IT Service Management uses a low-code/no-code technology that ranks highly in the global survey comparing leading tools by Forrester Research: "USU has a low-code/no-code solution which is among the strongest in this evaluation." The Forrester Wave(TM), Enterprise Service Management, Q4 2019
Additional ITIL based functionality can be activated on demand - AWS Marketplace Private Offers will handle this - please contact Cloud Incubator.
The licensing of the solution is dependent on a "end user" metric.
Highlights
- Out of the Box Incident, Problem, Change Management
- Easily integrateable in email flow
- Market Leader according to Gartner Magic Quadrant and Forrester Wave
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Small | Up to 500 end user | $17,900.00 |
Medium | Up to 750 end user | $25,900.00 |
Large | Up to 1000 end user | $33,900.00 |
Dimensions summary
Cloud Service Manager uses a contract model priced by the number of end users you support. You choose one of three tiers based on your user count. Small covers up to 500 end users. Medium covers up to 750 end users. Large covers up to 1000 end users. Pricing scales with tier: as your user base grows, you move to the next size. Each tier delivers the same SaaS IT service management platform, differing only in the end user capacity included.
Top-of-mind questions for buyers
Each end user is one person who accesses the platform. Your tier is set by your total user count. Small covers up to 500, Medium up to 750, and Large up to 1000. You choose the tier that fits your current user population.
Each tier caps the number of end users it covers. If your user base grows past your current cap, you move to the next tier that fits your count. The new tier price applies to your whole user population, not just the added users.
All tiers deliver the same SaaS IT service management platform. You get ITIL V4 based processes, a BPMN process engine for business workflows, and infrastructure-as-code deployment. The platform documents business continuity and ISO 27001 compliance. Tiers differ only in end user capacity, not features.
www.cloudincubator.eu
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Vendor refund policy
14 day trial period after subscription with cancelation possibility and full refund.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
See EULA
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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