Sold by: Sendbird, Inc.
Deployed on AWS
Delight.ai is the branded AI concierge that makes every experience personal and delightful for customers, trusted and profitable for businesses.
Overview
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AI Agents for delightful customer experience
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Agent Memory Platform
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Build on Trust OS
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Omnichannel continuity
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Product video
Delight.ai is the branded AI concierge that helps every customer feel seen, remembered, and cared for. Powered by Sendbird, it combines memory, personalization, presence, and trust to deliver experiences that feel truly personalized, always present, and deeply human.
By remembering every customer and understanding their intent, Delight.ai creates personal and purposeful interactions that strengthen customer loyalty, increase engagement, and drive revenue, all while maintaining the control, observability, and reliability enterprises expect.
Highlights
- Delight.ai stands apart as the only AI concierge built to deliver customer experiences that feel genuinely human, not automated. Its strength lies in how it unites memory, personalization, presence, and trust into one intelligent system that remembers, adapts, and acts with empathy.
- With one brand presence and one AI agent for everything, Delight.ai becomes the consistent, recognizable face of the brand, carrying context across channels, remembering every customer, and maintaining the same tone and intent wherever engagement happens.
- Powered by the Agent Memory Platform (AMP), it builds a living, evolving understanding of every customer, while For You Customization (FYC) ensures each interaction feels individually attuned and contextually relevant. Supported by Trust OS, it provides transparency, control, and accountability so enterprises can deploy AI safely and confidently.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise Custom Pricing | Contact us to meet our AI experts and receive custom pricing based on your scope, complexity, and target outcomes. | $0.01 |
Dimensions summary
This listing uses a single pricing option: Enterprise Custom Pricing. There are no fixed tiers or set unit rates published here. Instead, you contact the vendor's AI experts to receive a quote built around your scope, complexity, and target outcomes. Pricing scales to fit your specific deployment rather than a preset plan. Because it is a contract, the final amount depends on the details you agree to during that conversation. This structure suits buyers who need a tailored branded AI concierge sized to their own requirements.
Top-of-mind questions for buyers
Your quote is built around three inputs: the scope of your deployment, its complexity, and the target outcomes you want to reach. You discuss these with the vendor's AI experts, who then size pricing to match your specific branded AI concierge requirements rather than a preset plan.
This is a contract with custom pricing agreed with the vendor. The AI concierge capability itself runs on a consumption-based model, so charges reflect actual usage. The exact structure and rates depend on the terms you settle during your quote conversation.
The AI concierge understands context, adapts to user inputs, and can start conversations across channels like messaging apps, SMS, and email. It can predict customer needs and escalate to human agents. It connects to existing CRM systems for deeper customer context.
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Vendor refund policy
All fees are non-refundable and non-cancelable. There will be no refunds or credits for partial months of service, upgrades, downgrades, or unused months. Fees listed do not include any applicable sales, use, withholding, excise or VAT taxes. Customer shall be responsible for payment of all such taxes, fees, duties and charges, and any related penalties and interest, arising from the payment of such fees or the delivery or use of the SendBird Services.
Custom pricing options
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
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AWS infrastructure support
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