Sold by: ConnectPath CX
Deployed on AWS
Vendor Insights
Supercharge Amazon Connect with ConnectPath CX the low-cost contact center solution built on Amazon Connect. ConnectPath CX adds dozens of features to Amazon Connect including Email, SMS\text, Agent\Agent Chat & Call. 14 day Free Trial.
Overview
Supercharge Amazon Connect with ConnectPath CX the low-cost contact center solution built on Amazon Connect. ConnectPath CX is an omnichannel wrapper for Amazon Connect. Why spend time and money developing the features your contact center requires when you can subscribe to ConnectPath CX? Nothing to install, use your Amazon login credentials and take advantage of holiday schedules, ad-hoc queue close with custom prompts, SMS\MMS\Text and Email Routing, disposition codes, recording retrieval\playback, and agent collaboration. ConnectPath CX adds dozens of new features to Connect with more being adding regularly. Save time and money on your Amazon Connect deployment.
ConnectPath provides unsurpassed integration capabilities between Amazon Connect and third-party systems which includes Microsoft Teams, Microsoft Dynamics and Chime SDK (for Video Calls). Our Microsoft Teams integration provides bi-directional synchronization of user status (presence) between Amazon Connect and Microsoft Teams and synchronization of contacts from Microsoft Teams for Click-to-call within ConnectPath, via Amazon Connect. True Omnichannel capabilities are expanded to allow agents to initiate a Video Call with a customer, by providing a link (via outbound SMS, E-Mail, or Voice) to join a Video Call from any browser-based device, without the need for separate services or infrastructure. Cradle-to-the-grave data from Connect can also be integrated to Microsoft Dynamics, allowing the creation, update and dispositioning of records in Microsoft Dynamics and embedded or Popout display of the Microsoft Dynamics UI from within ConnectPath.
14 day Free Trial.
Highlights
- ConnectPath CX turns your Amazon Connect call center into a fully featured Contact Center
- Amazon Connect + ConnectPath CX provides a seamless experience across voice, chat, email & text for your customers and agents
- ConnectPath CX for Amazon Connect adds dozens of features immediately
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Agent | Fixed Priced per Agent | $52.80 | |
Agent | Fixed Priced per Agent | $52.80 | |
Support | Support for your Amazon Connect Instance | $5.00 | - |
Dimensions summary
This contract prices ConnectPath CX on a per-user basis, layered on your Amazon Connect instance. Two Agent (Users) dimensions charge a fixed price for each agent you add, so cost scales with your agent count. The separate Support (Users) dimension covers support for your Amazon Connect instance. You choose how many agent seats and support units you need. Each dimension is billed independently rather than as ascending tiers, letting you size agent access and support coverage to match your contact center operation.
Top-of-mind questions for buyers
An agent unit maps to one agent seat in your contact center. You pay a fixed price per agent, so each person handling customer interactions counts as one billable seat. Add or remove seats to match how many agents you deploy across your operation.
Each dimension bills independently and adds together. Your Agent (Users) charges scale with the number of agent seats you buy. The Support (Users) charge covers support for your Amazon Connect instance. Agent seat count usually drives most of the cost as your team grows.
The Support (Users) dimension provides support for your Amazon Connect instance. It does not pay for Amazon Connect usage or AWS infrastructure. Amazon Connect follows a separate pay-as-you-go model billed by AWS. This dimension covers support services layered on top of that instance.
www.cloudhesive.com
Helpful?
Vendor refund policy
Please contact us through https://connectpath.cx/contact-amazon-connect/ and we will engage with you to address your request.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
CloudHesive can offer support for both ConnectPath CX and the customer's instance of Amazon Connect. For ConnectPath support please see https://connectpath.cx/resources/support/ For Professional Services please see
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By ConnectPath CX
By OMNINGAGE
By Genesys Cloud Services, Inc.
Sentiment is AI generated from actual customer reviews on AWS and G2
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Omnichannel Communication Support
Email, SMS, MMS, text messaging, agent-to-agent chat, and voice call routing capabilities integrated with Amazon Connect
Third-Party System Integration
Bi-directional synchronization with Microsoft Teams for user presence and contact synchronization, integration with Microsoft Dynamics for record creation and updates, and Chime SDK integration for video calls
Call Management Features
Holiday schedules, ad-hoc queue closure with custom prompts, disposition codes, call recording retrieval and playback functionality
Agent Collaboration Tools
Agent-to-agent chat, video call initiation with browser-based customer links via SMS, email, or voice, and user presence synchronization across integrated platforms
Cloud-Based Deployment
No installation required, browser-based access using Amazon login credentials with integration built on Amazon Connect infrastructure
Multi-Channel Contact Support
Handles Voice, Chat, SMS and Social Media contacts through a unified platform
Real-Time Performance Analytics
Data-powered dashboards and visualizations providing visibility into agent performance, interaction quality and customer sentiment KPIs
Customer Journey Visualization
Provides customer journey visualizer with customer interaction history and interaction management capabilities
Enterprise Integration Capabilities
Integrates with corporate directory for single sign-on, supports multiple CRM platform integrations, and offers open APIs for custom reporting and business intelligence
Security and Compliance Features
Includes PCI compliance, built-in CRM, multilingual chat support, video calling, and Microsoft Teams integration
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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