Sold by: ConnectPath CXÂ
Deployed on AWS
Vendor Insights
Supercharge Amazon Connect with ConnectPath CX the low-cost contact center solution built on Amazon Connect. ConnectPath CX adds dozens of features to Amazon Connect including Email, SMS\text, Agent\Agent Chat & Call. 14 day Free Trial.
Overview
Supercharge Amazon Connect with ConnectPath CX the low-cost contact center solution built on Amazon Connect. ConnectPath CX is an omnichannel wrapper for Amazon Connect. Why spend time and money developing the features your contact center requires when you can subscribe to ConnectPath CX? Nothing to install, use your Amazon login credentials and take advantage of holiday schedules, ad-hoc queue close with custom prompts, SMS\MMS\Text and Email Routing, disposition codes, recording retrieval\playback, and agent collaboration. ConnectPath CX adds dozens of new features to Connect with more being adding regularly. Save time and money on your Amazon Connect deployment.
ConnectPath provides unsurpassed integration capabilities between Amazon Connect and third-party systems which includes Microsoft Teams, Microsoft Dynamics and Chime SDK (for Video Calls). Our Microsoft Teams integration provides bi-directional synchronization of user status (presence) between Amazon Connect and Microsoft Teams and synchronization of contacts from Microsoft Teams for Click-to-call within ConnectPath, via Amazon Connect. True Omnichannel capabilities are expanded to allow agents to initiate a Video Call with a customer, by providing a link (via outbound SMS, E-Mail, or Voice) to join a Video Call from any browser-based device, without the need for separate services or infrastructure. Cradle-to-the-grave data from Connect can also be integrated to Microsoft Dynamics, allowing the creation, update and dispositioning of records in Microsoft Dynamics and embedded or Popout display of the Microsoft Dynamics UI from within ConnectPath.
14 day Free Trial.
Highlights
- ConnectPath CX turns your Amazon Connect call center into a fully featured Contact Center
- Amazon Connect + ConnectPath CX provides a seamless experience across voice, chat, email & text for your customers and agents
- ConnectPath CX for Amazon Connect adds dozens of features immediately
Details
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Agent | Fixed Priced per Agent | $52.80 | |
Agent | Fixed Priced per Agent | $52.80 | |
Support | Support for your Amazon Connect Instance | $5.00 | - |
Vendor refund policy
Please contact us through https://connectpath.cx/contact-amazon-connect/Â and we will engage with you to address your request.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
CloudHesive can offer support for both ConnectPath CX and the customer's instance of Amazon Connect. For ConnectPath support please see https://connectpath.cx/resources/support/Â For Professional Services please see
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By ConnectPath CX
By OMNINGAGE
By Genesys
Sentiment is AI generated from actual customer reviews on AWS and G2
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AI generated from product descriptions
Omnichannel Communication
Supports multiple communication channels including voice, email, SMS, MMS, text, and agent-to-agent chat
Third-Party System Integration
Provides integration capabilities with Microsoft Teams, Microsoft Dynamics, and Chime SDK for video calls
User Status Synchronization
Enables bi-directional synchronization of user presence between Amazon Connect and Microsoft Teams
Video Call Capabilities
Allows agents to initiate video calls with customers through browser-based links without additional infrastructure
Contact Center Workflow Enhancement
Supports advanced features like holiday schedules, ad-hoc queue close, disposition codes, and recording retrieval
Cloud-Native Architecture
Leverages Amazon serverless and cloud-native technologies with no hardware resource deployment requirements
Multi-Channel Communication
Supports Voice, Chat, SMS, and Social Media contact handling with integrated communication channels
Performance Analytics
Provides data-powered dashboards and visualizations for agent performance, interaction quality, and customer sentiment metrics
Integration Capabilities
Offers open APIs for custom reporting, business intelligence, and integration with multiple CRM platforms and corporate directories
Advanced Contact Management
Includes customer interaction history, customer journey visualization, call state management, multi-wrap-up notes, and call tagging features
Microservices Architecture
Cloud-native platform built with microservices-based architecture enabling modular and scalable design
Omnichannel Communication
Supports unified customer interactions across multiple channels including voice, chat, email, and social platforms
AI-Powered Analytics
Integrated artificial intelligence capabilities for customer journey analytics and sentiment analysis
API-First Development
Open API development approach allowing flexible integration and customization of communication systems
Experience Orchestration
Advanced platform for connecting contextual interactions and delivering proactive, predictive customer engagement across marketing, sales, and service touchpoints
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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