Sold by: Onepilot
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Onepilot combines AI and expert agents to deliver flexible multilingual customer support, sales, and KYC services with transparent pricing and strong security compliance.
Overview
Onepilot delivers a flexible and cost-effective customer experience outsourcing solution that combines advanced AI technology with skilled human agents. Designed for businesses of all sizes, Onepilot supports customer care, sales, and KYC processes across more than 35 languages and all communication channels. This blend of AI and expert agents ensures superior service quality, rapid response times, and scalable support tailored to your business needs.
Ideal for startups to large enterprises in industries such as ecommerce, finance, mobility, and telecommunications, Onepilot offers:
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24/7 multilingual support with AI-enhanced ticket routing and automation
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Proprietary technology for agent sourcing, training, and quality assurance
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Customizable dashboards and analytics for real-time performance monitoring
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Transparent, cost-per-ticket pricing with no hidden fees
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Strong security and compliance including GDPR, ISO 27001, and ISO 18295-1 certifications
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Flexible scheduling and continuous agent upskilling through the Onepilot Academy
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KYC document management and validation services alongside sales and retention support
Onepilot integrates seamlessly with over 20 ticketing and back-office tools, allowing you to leverage your existing software stack for smooth workflow integration. With a proven track record of over 250 customers and 15 million interactions annually, Onepilot helps reduce support costs by up to 50% while maintaining high customer satisfaction and agent engagement.
Experience a scalable, transparent, and secure outsourcing model that adapts to your evolving business demands and delivers exceptional customer experiences worldwide.
Highlights
- AI-powered multilingual customer support with 24/7 expert human agents for superior customer experience
- Proprietary technology enabling efficient agent sourcing, training, and quality assurance
- Transparent cost-per-ticket pricing with strong security and compliance certifications
Details
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Delivery method
Deployed on AWS
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Pricing
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
Customer service outsourcing | Onepilot provides on-demand, flexible customer support outsourcing. Offers human agents available 24-7 across multiple channels (email, chat, phone, social media) to handle customer care, sales, or KYC tasks in 35+ different languages. Our service combines proprietary technology (including AI-powered assistance) with trained agents to ensure fast, reliable, and scalable support while helping companies reduce costs. Pricing will depend on the volume, country and level of the agents you require. | $60,000.00 |
Dimensions summary
This listing has one pricing dimension: customer service outsourcing, billed by Units under a contract. You buy agent support on demand across email, chat, phone, and social media. The service covers customer care, sales, or KYC tasks in 35+ languages. Your price is not fixed by a single rate. Instead, it scales with three factors: the volume of support you need, the country where agents operate, and the level of agents you require. As these factors rise, so does your cost. You configure the quantity of Units to match your support workload.
Top-of-mind questions for buyers
A Unit reflects the support work you delegate, priced on three factors: the volume of interactions handled, the country where agents operate, and the agent level you select. You can pay by a fixed monthly subscription, per hour, or per contact, depending on how you structure the work.
Cost scales with the volume of support you configure. More interactions, higher agent levels, or agents in certain countries raise your total. The service is on-demand and flexible, so you can scale up or down. As volume falls, you adjust the Units you buy accordingly.
All three task types fall under the single Units dimension. Customer care and KYC follow volume, country, and agent-level pricing. Sales and retention can use a conversion-based model, where you pay for the value created rather than only time. Contact the vendor to confirm the structure for your task mix.
onepilot.co+2
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Vendor refund policy
Please contact us at support@onepilot.co .
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
For support with Onepilot AI-Enhanced Customer Experience Support, please contact us at support@onepilot.co .
Support is available during business hours.
Buyers can expect help via email or through our website for general inquiries, troubleshooting, and product guidance.
AWS infrastructure support
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