Overview
LucidLink is the storage collaboration platform that frees creative teams to work together from anywhere. With a single shared filespace protected by zero-knowledge encryption, your team can instantly and securely access, edit and share projects of any size.
Combining the ease of a local drive with the power of the cloud, LucidLink gives you on-demand access to your files. Now you can get straight to work without downloading, syncing or versioning disasters.
Spotify, Paramount, Adobe and creative teams worldwide have used LucidLink to 5x productivity, access the best talent globally and free their people to focus on creating. Discover more at LucidLink .
Highlights
- Instant collaboration, anywhere - Work together in real time with instant, secure access to your files, no matter where your team is. Say goodbye to syncing and downloading delays - access, edit and share files of any size as if they're stored on a local drive.
- Seamless integration & effortless setup - Get up and running in minutes with a platform that works with your existing tools and workflows. No need for new hardware, IT assistance or extensive training - just effortless collaboration from day one.
- Protection for all your projects - Enjoy peace of mind knowing zero-knowledge encryption ensures your files are protected every step of the way. Permission controls mean only you and your chosen collaborators can access your data, wherever you're working.
Details
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Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month |
---|---|---|
Business user | The cost per workspace member is $32/month - and includes 400 GB of shared storage and Business features. Ideal for up to 25 members and 10 TB of storage. | $32.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Description | Cost/unit |
---|---|---|
overage_users | Members | $32.00 |
overage_storage | Storage (in GB) | $0.08 |
Vendor refund policy
We do not provide refunds. Refunds are only issued at the company's discretion and may be granted in cases of billing errors or service issues. Refunds are not provided for partial months of service or unused storage. You can contact our billing support team at billing@lucidlink.com .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Standard Support availability is 24x5 (Mon-Fri).
*The weekend is from Saturday 0:00 UTC to 0:00 UTC Monday (2:00AM EEST, 6:00PM CST, 9:00AM AEST).
Email: support+ticket@lucidlink.comÂ
Email: support+ticket@lucidlink.comÂ
Email: support+ticket@lucidlink.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Very useful but difficult to handle
Additionally, Lucidlink's technical support responds quickly and solves problems efficiently.
Both this and the way to view the list of pinned files, or clearing the cache, are vital actions that the average user should be able to perform without the need for extensive research and technical knowledge.
Also, being part of a company dedicated to creating advertisements for various clients (each with a different aesthetic), it is very useful to have access to the resources of other editors who work with the same client as I do, because I can not only reuse some of their creations, but also understand their workflows and techniques to learn and apply them myself.
An excellent resource to be able to work from anywhere in the world
Edit in LucidLink
Immediate access to files: You can start editing almost instantly, without having to download all your footage.
Seamless integration with professional workflows: Ideal for Adobe Premiere, DaVinci Resolve, and After Effects, as long as everything is working properly.
Adobe Issues: In some cases, Premiere or After Effects may not properly recognize files or may throw errors when opening the project, which can be frustrating during critical delivery times.
Traditionally, working as a team meant sharing hard drives, using expensive servers, or relying on long transfers with services like WeTransfer or Google Drive. This created clutter, duplicates, downtime, and complicated logistics.
With LucidLink, all of that is simplified: files are available in real time to all team members, as if they were on the same computer, without having to download them completely. This has allowed me to start editing immediately, work with other editors remotely, and keep the entire project synchronized and organized.
The main benefit is that it speeds up the workflow and allows me to focus more on editing than on technical logistics, which is key in projects where time is limited and the volume of files is high. In short, LucidLink turns the cloud into a real work tool, not just a storage tool.