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Enable your agents to securely process card payments through Amazon Connect with SmartPCI, a PCI DSS Level 1 compliant and certified plugin. By utilising SmartPCI, we ease the burden of PCI DSS compliance, thereby reducing risk exposure and saving both time and money.
Overview
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SmartPCI - Payments for Amazon Connect
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SmartPCI - Payments for Amazon Connect
SmartPCI is designed to transform phone card payment processing for businesses using Amazon Connect. We ease the burden of PCI DSS compliance, thereby reducing risk exposure and saving both time and money. Thereby enhancing customer satisfaction and trust, while strictly complying with PCI DSS requirements.
With SmartPCI, agents can process payments while on a call without ever seeing or hearing sensitive card details. This ensures that customer card data is handled with the utmost security and confidentiality. SmartPCI integrates seamlessly with your contact centre workflows, acting as a catalyst for streamlining business operations and reducing friction in the payment process.
Key functionalities include:
Leading Payment Gateways: Adyen, WorldPay, Opayo (Sage Pay) and Pay360 supported.
Easy Installation: Download and install SmartPCI directly via the AWS Marketplace.
Secure Payment Processing: Process customer payments securely, ensuring that sensitive card details remain hidden from agents.
SmartPCI Portal: Access a dedicated portal where customers can view transaction details and configure IVR phrases.
Infrastructure Deployment: Customers can deploy the necessary payment infrastructure to their AWS account directly through the portal.
Customisable IVR: Configure IVR phrases to tailor the payment experience.
Automated journeys: Payment information supported via key presses (DTMF) or Natural Language Processing (NLP) for fully accessible 24/7 payments.
By adopting SmartPCI, businesses gain peace of mind knowing that every transaction is protected by industry-leading security standards, while simultaneously improving the overall customer experience and operational efficiency.
Highlights
- Reduces PCI DSS Scope: Moves your entire contact centre and remote agents out of scope for the majority of PCI DSS compliance obligations.
- Enhances Customer Experience: Streamlines payment processing, reducing call handling times and improving first-time resolution.
- Boosts Data Security: Dynamically secures sensitive payment information during calls, routing it directly to your processor and minimising exposure to your infrastructure.
Details
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Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Number of agents (per month) | Number of agents that took a payment (includes 100 transactions per agent) | $49.95 |
Additional payments (per month) | Number of additional transactions | $0.55 |
Vendor refund policy
No Refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Phone Number: +44 333 050 5152
Our support team is available for troubleshooting and assistance, including 24x7 cover for critical incidents. Call us or raise a ticket and our contact centre experts will guide you in maintaining smooth operations and optimal use of Amazon Connect.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Enable your agents to securely process card payments through the Genesys Contact Centre with SmartPCI, a PCI DSS Level 1 compliant and certified plugin. By utilising SmartPCI, we ease the burden of PCI DSS compliance, reducing risk exposure and saving both time and money.
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